This Incident happened on18/12/2024 Scarborough town centre.We park the car and waking in to the mall.When we crossing we didn't show any car come and sadly Royal Taxi driver driving fast and attempted to run me,my daughter and my wife.I was telling the driver this is not the Highway and he said if you cross I will hit you with the van.He started to yelling he call me a asshole and he park the van front of entrance door and he walked in to the mall.Same thing happened to someone before by the Royal Taxi driver. I have the video call me a name. Will say think before taking this serivice and they also work for TTC read more

Royal Taxi - Van - Taxis Near Me - Toronto, Ontario

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No where near royal! I would give them a minus if I could! The driver was soooo rude swearing and calling me and my parents with words i cannot say! He was upset because our route was not long! This is a disgrace for the Canadian transportation services! read more

To the dispatcher who we dealt with Saturday, you're a #$*@! -10 stars if possible. To the superstar cab driver who came across town to drop something off to me. I give you 10 stars. I really wish I got your card as I want everyone to take your cab and tip you well! Coles Notes: * Left phone in car and realized it but cab took off in less than 10 seconds. * Concierge at condo checks camera and gets Royal Taxi and license plate. * Call Royal to see if they can send cab back (less than 2 minutes away) with license plate, time, make and model of the car. * Royal dispatch is extremely rude to concierge. 8 After being really rude tells they don't know who drives what cab but will put it out on dispatch. * Not put out on dispatch. * Friends keep calling phone until cabbie picks up. * Remember me and re-unites me with phone. Thank you Royal Taxi cab driver!!! Royal Taxi dispatch, you suck. read more

Driver attempted to run me and a couple other cars off the road , driver brake checked me attempted to hit my car multiple times and threatened me . Danger to the public read more

Royal Taxi - Driver attempted to drive me off the road 3 times almost hit my and other vehicles danger to the public - Taxis Near Me - Toronto, Ontario

Very bad Taxi company! I had to create a Yelp profile to tell you how shitty you are. You are really unreliable! I ordered a cab at 9:43 and 25min later the girl at dispatch tells me that the cab will be there in 10min. There is no Fucking way I am waiting 40min for cab! I ordered a Uber and it was there 2min later! Hey Morons, get your game together! We have a corporate account with you are not even able to guarantee your side or the contact. So how do you want individual clients to trust you? What a real joke! read more

Royal Taxi - Taxi dispatched 5minutes after my call and 28 later, I am still waiting! - Taxis Near Me - Toronto, Ontario

Royal is pretty much just like any other cab company in the city... The cabs cost the same as all the others based on city's regulations. The cabs always smell funky. The cab drivers are always on the phone. The cab drivers drive like maniacs kind of like, well, cab drivers. And the call centre crew are always bitter. So why am I a fan? Because these guys are on time ~90% of the time and they arrive pretty quickly if needed immediately. And that makes the difference when you're relying on a cab company to get you to your destination on time. read more

If I could give zero stars I would. As a customer I am sick and tired of dirty cabs, ignorant drivers that argue about route requests and a whopping charge at the end of the ride. I am also sick and tired of spending my entire ride listening to someone babble to their "cousin back home" and I am sick of listening to drivers endlessly complain about Uber. Uber would not exist if the cab industry had been doing its job by providing customer service in clean cars so from now on Im HAPPILY TAKING UBER. read more

Horrible taxi service. I called in to order for a taxi. Lady took down my reservation and said a taxi is on its way. I waited for over a half hour and called again to ask for the status. The guy said "sorry we don't have cars in your area try another company" This is exactly why Uber is taking over. Never again will I use a taxi company, only Uber from now on. read more

Can I rate this a negative infinity? Because that is my real rating! I was verbally assaulted by the cab driver and when I called their customer service, the woman was terrified from all his screaming she could hear through my cellphone. He was yelling at his Royal Taxi colleagues on his phone/ dispatch line too! He had over 9 phone exchanges with them while he seized my credit card and alternated between verbally attacking me and screaming at them on his phone/dispatch lines. The girl on the end of my line said she would inform the supervisor, that "he is completely out of line,...we don't allow that,.. he shouldn't do this" blah blah blah. Seriously, if such a lunatic works with this company and is also yelling at his own colleagues, they must be ok with it. I mean, do the taxi cams and call recorders mysteriously not catch ANY of his random episodes? He must be related to someone high up there to get away with this kind of madness. And the level of intensity that came with it was not of a first timer. This man must have harassed other passengers in the past and knew how to get away with it. Apparently, Toronto Police can't do anything unless he physically assaults me or verbal threatens my life. And you wonder why some people have to lie/exaggerate? Maybe by claiming he threatened to kill me, I would have halted a dissolving psychopath and saved some potential female victim's life. Yes it would be a woman because trust me, if I was some huge muscular guy, or was in the company of a man, this motherf***ing coward would not squeak much less hold my card hostage so he could verbally assault me some more. That was one traumatizing experience. What brought on this rage, you ask? He did not like my destination. Yes!! You read that correctly. I wanted to go downtown to Dundas but he gave me an unrealistic time estimate. Since I knew the subway would be faster than his time estimate, I decided to get off at Davisville station and subway it the rest of the way. He did not like this. He decided he was going to charge me the fee of Lawrence to Dundas even though I was getting off at Davisville because "there is a minimum $15 charge so I will charge you $22" (Huh??? Come again?). When I refused to sign the receipt, Mr Hyde threw his mask out the window and came at me with full force! He seized my credit card, yelled at me to get out of the car and turned down the windows because he thought I had it good, enjoying the heat from his cab (it was winter) while I was on the phone with the customer service and then the police, trying to get this guy to stop charging my card repeatedly and hand it over. The whole ordeal lasted 40 minutes. I was emotionally shaken and extremely late to my function (they were wrapping up). I called Royal Taxi again the next day and managed to get a hold of the manager. At first he said he would trace the driver, then when I called back to follow up, he said the cops had already contacted him and they had sorted it out. This was a lie. I asked the police and they never spoke to this manager so he just lied to get me off the phone and didn't even bother to investigate or reprimand such a bizarrely unacceptable behaviour. I guess the cab driver gets to assault another day. read more

I refuse to ever take Royal Taxi again. The drivers are rude, and they tell you they do not accept credit card upon your arrival at your destination (which is FALSE!). I've also had money stolen from me, as the cab driver charged extra onto my credit card, and the amount charged was more than what the meter indicated. After calling in to customer service, they refused to do anything about it. Very poor communication, and business ethics. I will never take Royal Taxi in Toronto. read more

This is the worst cab company in the city of Toronto. After flagging the taxi, and driving 1.2km to my destination, the driver told me the cab price was approximately $8. I was paying with a credit card and he asked me to hand him my card where he proceeded to swipe it himself. When I checked my credit card bill the following day, he decided to charge me $50 for this ride. When I called the company to ask about their policies when something like this happens, they told me that they couldn't do anything about it since their drivers use a "square" device for credit card processing making it impossible for the company to track the charge. The company is aware that their drivers are using these devices but offer no compensation to customers who get scammed like this. DO NOT TAKE ROYAL TAXIS, THEY WILL SCAM YOU!!! read more

WOW!! Talk about awful awful service!! I told the cabbie a route that i always take to get the price down to what i usually pay. He then decided my route was a waste of gas and suggested and took another route before even asking me if it was okay and said his route is much better and faster yet more costive!! I told him no i dont want to overpay then what i have to he then said ok ill charge you the same as that route and he even knew the COST!!! Absurd! upon arriving to my destination the meter was more than double the amount and he tried to charge me the full thing saying how economy is down and gas rate is high, I SAID BS i already told him to take my route he didnt listen is it my problem ! NO AVOID ROYAL TAXI LIKE THE PLAGUE!!! ROYAL TAXI SERVICE should be called SPIT ON YOU PEASANT SERVICE! read more

Driver got me to where I wanted to go. I was just disgusted by him reaching in his shirt to scratch his armpits and then asking me to hand him my credit card for swiping. I didn't want him to touch my card, so I said I could swipe the card myself. There's that taxi card scam going on as well, so don't hand over your cards to drivers! read more

Aggressive driving behaviour by cab 1339 on Thursday June 22nd, at 10:40pm on Parkside. The driver keeps honking at the cars in front and repeatedly try to pass on a one-lane street. The car almost hit us and continue to drive recklessly north towards Bloor. Management of Royal taxi should look into this driver history and behavior. This is why Uber wins. read more

The absolute worst. As per usual cabs in Toronto don't learn. Refuse to take paying patrons because they "live to close" and the cab won't be worth their time, or refuse to take debit. Again ILLEGAL. take Becks taxi at all times possible. read more

Terrible! Do not use this cab company. My dad called for a taxi and asked to be dropped off at Terminal 3. He repeated this instruction to the driver several times during the trip to the airport, and the driver assured him that he **was** going to Terminal 3. Imagine this: he was dropped off at Terminal 1 instead, and had to take a bus to Terminal 3 to catch his flight!!! The customer service rep we spoke to to ask for a credit was RUDE and defended the company, because "technically" the driver dropped my dad off at the airport, so they apparently didn't make any mistake on their end. They also said that at least they did not drop him off on the highway! Good riddance!!! We are taking our cab business elsewhere; I hope that teaches Royal to treat their customers with RESPECT and actually drop people off where they say will! read more

Worse ride of my life. Never feel time can pass slower than in the car. The driver is so rude. I wish I read the review before I called for a reservation. There is reason why this company's review is so bad. Real people real experience. No wonder uber take over. They should understand we pay for the service not beg for free ride. read more

If I did not have to use a work taxi chit then I would not solicit the services of Royal Taxi. Online reservations were "lost" and no taxi came. Called the dispatch to send me another taxi but that hasn't come either. This company is supremely unreliable. If you want your taxi to come 45 minutes after it was supposed to come, then by all means call Royal Taxi for your transportation needs read more

Why 2 stars: Called the dispatch center. Was told the cab would be there in 10 min. It took over 30 min. No apology at all. In this day and age, how can the dispatch center not be accurate? So why not 1 star?: Cab per se was OK. Driver was pleasant enough. Didn't get lost. I would agree with some of the reviewers. Uber is generally cheaper and wait times are very accurate. read more

I called Royal Taxi twice since they are always around the North York General Hospital near my residence, first time the cab was late about an hour, and second time was late for 90 minutes, I had no choice but to take public transit on both occasions and i was late. Complained to their headquarters and got ignored. Would never call them again personally, and have asked my company admin not to use them. read more

I was not impressed with royal taxi it took them 5 hours to bring me my father wheel chair like from 12 to 5 I was waiting outside for the guy to come it should of took him 30 to 40 min like this is unexceptional not only that but the people at there company would hang up on me and lie saying oh he here or he around the corner when he was not and when the guy finally gets here he asks to use my phone to call his family like really guy go use a pay phone I would not recemond this company as they are awful read more

Unacceptably long (as in, MINIMUM 20 minutes) wait time every time I've had to resort to them (and as a result, every cab from their "service" has made me late), dispatcher may or may not be understandable, drivers usually need directions from you, and they rudely ask you how you're paying when you call for the cab. Not using them again. I only used them at any time because I couldn't get through at all to Beck. But someone answering by no means guarantees you'll get a cab with anything but a very long wait time. read more

I need a ride from the Uhaul and after 45 minutes of no taxi, I called again. After another 20 minutes of no taxi I called Bel-Air taxi and they picked me up in 5 minutes. Royal taxi is useless. read more

Watch the credit card scam!! Somehow my credit card was being used to pay for taxis (at least 13 times) with this company and I've never been to Toronto!! You are supposed to check ID if someone hands you a credit card!! read more

Pre- booked a cab to arrive at a certain time- finally comes 30min late. Despite dispatcher mentioning that the driver is only a minute around the corner after couple of intermittent calls. Simply not professional read more

I called an hour before and they sent the taxi to the wrong address, I called back 3 times asking them where my taxi was. And they hung up and had no respect on the phone. I was half an hour late for work that day!! I will never call them again! If there is a 0 star I would give that. read more

rip off !!! took $100 from my girlfriend and when i asked for change he said " she tipped me" nope bud - #203 on saturday june 10 !!! read more

another cab refusing to do a short fare, would prefer to leave a woman on her own late at nite..he thought i was on my own, fare would have been about $15 as it was to get to my location. He decided he would only do it for $50. license bvay 867. An independent cab did the job and we tipped him well. I never considered uber but this experience changed that read more

On August 10, 2013 I was run off the road while riding my motorcycle by a cab driver "cabbie license 1508" License plate "BREM 961" This cab driver had no understanding of road rules in Canada. He proceeded to make a lane change in the middle of the intersection, without signaling forcing me to perform an emergency breaking maneuver which caused my motorcycle to fishtail and almost sent me flying into oncoming traffic. When he stopped his defense was I had enough room to avoid him. I was not in his blind spot he fully looked at be before he changed lanes and he did it in the middle of the intersection. I informed him that I am entitled to as much room around my motorcycle as a car is in length x width. When I asked the driver for his insurance and proceed to call the collision center he quickly got back in his cab, told me to go fuck myself and sped off. Before he got away I got a snapshot of his license. After I proceed to call Royal taxi and their dispatcher that was working at around 9:00pm said, their company outsources cabs to independent drivers and that they are not responsible for the individual actions of the said driver. She said all she could do was mention it to a supervisor and it would be dealt with accordingly and someone would get back to me. I never got responded to and I decided to follow up by calling back where the dispatcher told me it was none of my business. An they wouldn't tell me anything about what happened. This practice if true is absolutely appalling and shows that this company has no regard for public safety. I urge anyone if you get into a Royal Cab and the cabbie license is no. "1508" don't get in his cab for your own safety and report him to the Toronto Taxi Commission this driver has no understanding of the road laws in Canada and is a safety hazard to all and should be removed off the road before he gets someone or himself killed. read more

Royal Taxi - Avoid & Report Driver ***cab license 1508*** This cabbie is a public danger get him off the road. - Taxis Near Me - Toronto, Ontario

I booked my trip on wheel trans.but unfortunately they assigned Royal taxi to take me to Humber River Hospital. they were suppose to pick me up at 5pm because my class was at 6pm, but they showed up at 6pm ( one hour late, still the dispatcher was telling driver to pickup one more customer and don't worry about me. worst service ever. read more

I had an important meeting for 8:30 in the morning. I called Royal the evening before and booked a pick-up for 7:30 the next morning. By 7:50 no taxi had arrived. I called dispatch only to be told they had no cars available and will not be picking me up. No apology, just a matter of fact statement. I contacted Uber and made the meeting on time. No more taxis for me, Uber is the way to go. read more

I had a morning appointment in hospital and used an online order form in the evening to be sure that a car is available in the morning. Got booking conformation (#815). A car wasn't there on time and when I called, I was told that it will be there "shortly". When I asked what does it mean "shortly" - is it 2 min or 15 min, the response was she doesn't know but it will be shortly. So, I switched to Uber and in 7 min was picked up. Taxi never showed up, nobody called. Well... not sure if this company survives. read more