I work in a very old building in Fort Collins, and we were having issues with water backing up in every single floor drain. After a recommendation from a handyman friend who's utilized this company before, I gave them a call. They were able to send someone immediately even though it was a last minute, early morning request. The gentleman went through the building and decided which spot to tackle the issue from, then came back with the discovery that it was our grease trap that was causing the blockage. We got that cleaned out and unfortunately, the problem wasn't solved. I gave them a call the day after the trap was cleaned and let them know they hadn't diagnosed the problem correctly (although the grease trap definitely needed a good clean, so I am grateful to him for pointing that out), so they sent out one of the supervisors who arrived less than an hour after I placed the call, and discovered half a mop (How? Seriously, how??) that was causing the blockage. Since then, we've had zero issues and they'll be my go-to if we ever have any future problems. Please enjoy this absolutely disgusting picture of the grease trap, and I apologize in advance for posting it. read more

Royal T Rooter Service - Grease buildup since the beginning of the pandemic when it was last cleaned out. - Plumbing Near Me - Greeley, Colorado

I called yesterday morning and again this morning and have not gotten a response of any kind. You did great work for me in the past but all your good reviews must have gone to your head. I called someone else with good ratings and got an immediate call back. I will not be calling Royal-T again. Sorry to see a good business go bad. read more

Timely, efficient, thorough, and priced right for our needs for sure! I had them come out when my seeer backed up to my septic and we couldn't use even a faucet to run water. They found the problem and had the line cleaned and scoped for our next phase of repair. They went above and beyond and I give them my highest recommendation! Thank you Royal T!! read more

They walked into my home, didn't bother getting a hold of my property manager, left lights on in my house, left a water mess on top of my counters in my bathroom, never bothered cleaning up after themselves! Extremely upset and do not appreciate my home looking the way it did when I got home. Edit: I forgot to mention that they left handprints on the plumbing underneath my bathroom sink. read more

Royal T Rooter Service - Water left around my sink after this company was supposed to be helping with a backflow into my sink. - Plumbing Near Me - Greeley, Colorado

I called first thing in the morning. they gave me a time that they would arrive. no show. I called back after the timeframe, they stated, we will be there in 30 minutes. An hour later still a no show. Having to call another company. Bad part is that I got their name as a reference from a builder. I will be letting my friend know not to recommend them anymore. read more

This company sent out service technicians to my location after hours in an extremely timely manner. Which is the only reason these guys get the single star they do receive. They managed to flood my bathroom, because they forgot there was water in the tub, while removing the toilet to fix the issue at hand. Then once they cleared whatever line they had to of roots. They packed up and left. Left trash, sewage spray all over my blinds and walls, muddy foot prints, balls of sludge, murky water puddles. The whole nine yards. The best part was the older technician made a joke out the door followed by a chuckle and a "Have fun cleaning that up." Rude. Inconsiderate and unprofessional. read more

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Royal -T- Rooter Service are the best rooter service around. They always clear the problem and leave with everything cleaned up and nice. I've used them for 30 years when I had a problem. They always get here asap. Amber who answers the phone for appointments is also very friendly and nice and very accommodating. Last year I had an emergency last year and Royal T wasn't able to come. I should have waited for Royal T... the other company, . Rapid Rooter charged me $300 and I had to get it done again 7 months later. Plus Rapid Rooter left my bathroom dirty and they blew up 2 shower heads I had to replace. I Learned my lesson. read more

Had a different plumber in a month ago. They didn't get the job done right. Jose came today - he was polite, wore booties and mask and got our bathroom working again. I'd recommend. Reasonable prices. Appreciate all for being safe and coming quickly! Thank you! read more

I had a kitchen drain clog. The company set a prompt appointment. The technician Chongo was very polite, professional and efficient. Unclogged my kitchen drain quickly and left with as minimal mess as possible. I would call them again. read more

Such great service. I wanted to have a baseline camera inspection of my main line because others in the area have had some issues. Everyone from the front office to technicians were very friendly and helpful. José and Cody performed the service; friendly, informative and efficient. Showed me the video and explained everything. I'm very happy to highly recommend this company. read more

I had a blockage between the street in my house on the main line. Called royalty service and they were out in just a few hours. They sent Jeremiah he was amazing got to the problem and fixed it I would recommend this company. read more

Called 4 pricing. Quoted $105. Charged $160. No guarantee. So sorry I chose... will never recommend or use again.

Good price and the guys were in and out quickly and got the job done. Very much appreciated!

THE BEST. Phone answered by friendly, smart person. Immediate appointment setting, and showed up as expected, right on time. Job neatly, done, fair and square. Sure don't want another plumbing problem, but if I have one I'll call these guys right away. read more

I've used royal t twice and highly recommend them for a blockage or needing a camera to assess the condition of a line. The receptionist is very friendly and helpful. Andy was very easy to talk to and friendly. Got my problem fixed without any upselling. Fair pricing. read more

They are the best! They came within an hour of me calling about a clogged sewer line. The tech, Dan, answered all my questions and gave me good advice. The fee was only $85.00 and he worked for at least an 11/2 hours. I checked with other companies and it would have been hundreds. I set up a yearly service with them for my home and office. I highly recommend them! You will not be disappointed! read more

I bought a new home in Evans, CO and needed to have a sewer cam inspection done so I would know if there were any problems before it went through escrow. According to my realtor, the above plumbing company came out on time, but said they needed to get inside the home to pull a toilet because a cleanout was not seen out in front of the house. Certainly a qualified company or plumber charging $180 to scope and report about what was found would know how to find the clean out on a home built in 2002? Not a big fan of this company... read more

Our floor drain in the basement was backing up, and since it was later in the evening when we called, we set an appointment for the next day. They came and worked pretty fast - and were reasonably sure that was going to fix the problem. Unfortunately it didn't - and two days later the floor drain started backing up again, much worse than before. We called Sunday morning, and within an hour Jeremiah and Jose were there. There were roots that the tool simply couldn't get to going through the floor drain so they pulled the toilet up and went through that way. Problem solved! And they did not charge for the second visit. (They guarantee for roots up to a certain number of months.) Professional and very courteous service - and they tell you up front what the fee will be, which takes some of the stress out of needing a plumber visit. read more

Charged me $85.00 for 20 mins of work. I called to see if they would be willing to lower that because that price is really high and ridiculous. When I called they were rude, and unprofessional. I would never work with this company again. Poor customer service, and unreasonable pricing. read more

I was referred by a friend that had just used Royal-t earlier this week. I called, and they returned my call in 20 min. Jose came and fixed my problem. The service is 5 star! Love, love Royal-t!!! read more

The response I received from Royal T Rooter has been defensive and dismissive. Contacted this company for a second opinion for the main line. Asked to have someone experienced sent out, but was not the case. Technician lacked communication skills. Immediately started moving my property around without asking, yet the other company didn't need to do that. Later I had trouble finding my things, such as, cat food that had been moved and on top of it tools and a blanket covered the bag. When I asked, he informed me that things were going fine with the first 30 feet. I told him I heard banging in the kitchen that hadn't been the case with the first company, he said OK and immediately started pulling the auger back out. I asked about the sewage splattering and he said it would be fine cause he had a splatter guard and would clean up when done, but he never put the splatter guard on throughout the entire process and splattered sewage all over my property. He didn't properly clean up, just used an old towel and smeared the sewage all over- no use of cleaner. At some point and without asking, he turned on my washer to a warm large load. When done he never drained the washer, stacked my things on top of washer with lid closed and never informed me that he left the washer with a full drum of warm water and also didn't put the washer or furnace tubing back in place. The only time he was able to give normal communication is at the end when needing payment and informing they don't do sewer line repair. Later when I was starting the proper clean up of all the sewage splatter he left, I found I needed to throw out 2 kitchen trash bags of my clothes and property. I called this company to report how bad the service was, a young lady that didn't know how to properly take the call answered and needed to put me on hold to talk with someone named Sue about my concern with the auger going backwards into my kitchen wall and possibly causing damage and about all my property that was damaged by the sewage. My concerns were dismissed for that call, but later Roland left a message that someone would stop by and see what issue MIGHT have happened and also relayed the tech's lie about how he cleaned up and even lying about how he cleaned up a mess on the washer he claimed was left from the other company. Not True! The other company had a splatter guard they actually used, wore boot covers, didn't need to fill the washer or move any of my property around and let me get in there to cover the washer and property with a tarp. No one from Royal T Rooter ever showed up and they continue to be defensive and dismissive! At almost 2 weeks later when we could start using our plumbing we found the tech had left the drum completely full of water leaving a mildew/mold smell. Have ran bleach through it and tested some clothing and the smell remains. Clothing ran through washer smells like mildew as well. We feel that there has been damage to the pipes due to the auger going backwards into the house. New issues with the tub, sink, toilet, running water sound. A call to Roland was again defensive with him claiming we used our washer and that it was defective because he claims that they never leave standing water, but at the time of the call to him we hadn't even put back the tubing his tech had left undone and in fact had just found the washer full of water with the mold smell and called them before washing anything. Bottom line - Royal T Rooter doesn't want to hear about-fix-or learn and improve from their mistakes. Royal T Rooter is defensive and dismissive and has left me with a smelly washer, bags of destroyed property and possible damage in the pipes within my house's walls. read more

Royal T Rooter--what can I say? The least helpful plumbers on the planet. They didn't bother to move a rug before they started to work--tracking dirt and sewage and water all over it, so there goes my $100 rug. They left the bathroom a complete and utter mess. I'd hate to see what their homes look like if they leave a work site looking like they did at my house. I'd call a competitor who would have the courtesy to prepare and clean up after themselves. Disgusting! read more

Had Royal T come out to do a sewer line camera inspection after having the line clog twice in one week. Used another service to rooter the line and apparently they aren't very good at it since it was clogged again when Royal T came out. They cleared the line and did the inspection. $85 to rooter the line was almost 1/3 of what the other company was charging. I'll definitely be using Royal T again. read more

I have used Royal T Rooter Service two times. The most recent was Saturday January 26, 2019. My entire house was blocked up. Even though they were extremely booked they made time for me within two hours of my call. They were more than reasonable for their service! I have no clean out drain so they had to pull the commode for access. To pull the commode (which isn't a pleasant job) and reset it was only $35.00 my weekend callout was only $35.00 plus they had to clear roots from the line in two spots about 50 feet out. My total bill was $160 for everything! That is a very reasonable fee! they were fast and efficient as were they the first time I called them so time ago. I was so pleased with their work I put their phone number in my contacts and they were my first and only call. I highly recommend this company. I don't know where Yelp came up with my location in San Francisco! I am in Greeley CO. There doesn't seem to be a place to correct that. read more

Had a deep clog that my auger couldn't touch. Daniel came out within about an hour of my call. Extremely fast, professional and inexpensive. Highly recommend. read more

We had a backup in our laundry room when we ran the dish washer and clothes washer so we called Royal T. When the guy came out we told him what the problem was so he was clear about what we needed fixed. He then snaked our main line and ran the bathtub (which we never had a problem with) and told it we were good to go and left. We started the dishwasher shortly after he said he fixed the problem and the backup was still there so we called them again and said they didn't fix the problem we called them for. A second guy came out and said that the first guy snaked the wrong thing, he should have done the line in the laundry room that was backing up rather than the main one. The problem got fixed when the second guy did that, but they charged us for a second house call. I felt that was not right being that the first guy messed up (even according to the second guy) and it wasn't our fault they had to come twice to fix the one problem we called them to fix. We challenged the second charge to no avail. The second guy was really nice and helpful, but I don't feel like I should have had to pay for two house calls in this situation. read more