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    Royal Shell Vacations

    2.0 (78 reviews)
    Open 8:30 am - 5:00 pm
    Updated 3 weeks ago

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    Not open 24 hours?!
    Chris M.

    Worst customer service ever! Do not expect a call back from the emergency service and if you need help on Sunday or after hours with a last minute registration, your out of luck. Personally would use someone else to book your vacation; and owners be aware that you might be loosing clients because of their inability to work off hours. If you ask me I rather rent my unit for the week as opposed to having it vacant, simple business sense. Empty rooms don't make money. Well this week royal shell has one less family vacationing with them. So frustrating.....:-(

    Sundial on Sanibel. Not sharing the unit number we want use it again

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    8 months ago

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    7 years ago

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    Joshua M.

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    5 years ago

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    7 years ago

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    8 years ago

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    8 years ago

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    Joshua M.

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    6 years ago

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    9 years ago

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    Joshua M.

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    4 years ago

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    6 years ago

    They treat there employees like trash even though they are working through covid-19 and can get sick they won't take the blame for anything

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    9 years ago

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    7 years ago

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    7 years ago

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    5 years ago

    Worst customer service. Do not rent your unit through this company. They are very unresponsive and randomly charge you for things

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    9 years ago

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    6 years ago

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    7 years ago

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    8 years ago

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    7 years ago

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    12 years ago

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    Page 1 of 2

    Ask the Community - Royal Shell Vacations

    Do Royal Shell Vacations still have Indemnity Clauses and "hold harmless" wording in their Terms & Conditions? If so, can you direct me to rental agencies on Sanibel Island that do NOT have a guest sign an Indemnity Clause?

    Good question IMHO. The last time I checked, these agencies HAD Indemnity Clauses: Kingfisher, Island Vacations of Sanibel & Captiva, Inc, Royal Shell, & Sanibel Vacations (SBL). Select Vacation Properties had an less ominous Liability Waiver w/ a… Read more

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    Review Highlights - Royal Shell Vacations

    Also working with them through the Pandemic has been a breeze.

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    Coastal Vacation Properties - Avoid this company

    Coastal Vacation Properties

    1.6(13 reviews)
    6.4 mi

    Where to start. Extremely poor communication, shower didn't drain, couldn't shower for 2 1/2 days,…read morepool stated heated and was 46 degrees even after contacting the company. It wasn't until we contacted VRBO. Chairs around pool don't accommodate the number of units on property. Not enough bedding pillows to accommodate number of guests per house. Not enough chairs on porch to accommodate guests per unit. Only one small bathroom mirror. There should be at least 1 full mirror in a bedroom. A big company such as this should do much better and be more considerate. Rather than just a monopoly. Pretty unfortunate even the pool places state they don't even respond to them.

    Beyond frustrated with this alleged property management company. We had a reservation booked for…read more12/25/22 1/1/23 and cancelled back in October... we have had horrible service, any communication when they did decide to respond has been lies from both Nadia and Melody regarding our refund. Verbally was told by Melody on 11/22/22 that the refund check would be mailed and I'd receive it early the following week. No refund received! Received an email from Nadia Potts on 12/5/22 stating refunds will be issued that week and the next week... I sent a follow up email on 12/13/22 and called and left a voicemail on 12/19/22... still NO REFUND and NO RESPONSE!! Go elsewhere... find a different property company to book with. This is such a sad situation. While we have expressed our concerns regarding the devastation Ft. Myers experienced due to the hurricane, we have been more than patient. This has been an absolutely terrible experience and would not recommend them to anyone!!! Shame on them for thinking this is acceptable to treat paying customers this way. Send us our refund please and thank you!!

    Lahaina Island Accommodations - Glass House: http://www.beachfloridarentals.com/check-rates/26468HB/?NCK=profile

    Lahaina Island Accommodations

    1.0(4 reviews)
    9.3 mi

    Worst property management company around! Paid $4k for a weekly rental on Fort Myers Beach…read more Advertised as 5 bedrooms, beach towels, beach chairs, sleeps 16. This place is so run down. Zero beach towels, two broken beach chairs, barely enough bath towels and room #5 has no AC. Three days later, multiple calls with zero resolution. The trash cans were spilling over on to the ground and we're expected to take that out! This place is gross and management company is less than useless!! Buyer beware! Steer clear

    Well it all started good. Excellant location and a view to die for. This was our second stay at…read moreBliss Cottage managed by Lahaina Island Accommodations. 2 years ago it went without a hitch but apparently something had changed. We arrived on Saturday and the first thing we noticed was, in the trash can area, all 5-6 trashcans were full but whatever (maybe Monday was trash day)?? The next thing we noticed as odd (we have stayed in many condo rentals over the years) that there was no "Check-In list" (you know, the list to make sure everything that was to be there was there). Also in the paperwork was a note to "MAKE SURE THE TRASH WAS TAKEN OUT WEDNESDAY NIGHT". We asked about this 2 years ago and were informed to take the kitchen trash, etc., down to the trashcan area for pickup. OK not a problem BUT this year it apparently means TAKE ALL THE TRASH CANS TO THE STREET! NO NOT JUST YOUR TRASH BUT THE PEOPLE WHO LEFT ALL THE CANS FULL LAST WEEK! OH AND DON'T FORGET TO BRING THE CANS BACK UP THE NEXT DAY!!!! OK, I thought we were on VACATION and don't forget this place cost us $500+ per night. ARE YOU KIDDING ME? Problem number 2 - don't forget to inspect EVERYTHING on the property! 3 WEEKS after returning home we are informed we were being charged $111 for a broken plastic chair. $55 for the chair and $55 for ADMINISTRATION FEES. We are still not sure what chair they are referring to but my guess is there were 2 lounge chairs out just feet from the beach in the back yard. There is a fence around the pool and house but the back yard is wide open. We, however, did not even use these chairs so how could we have known if one was broken or not??? We did leave a list of lightbulbs burnt out, squeeky washer dryer, drains that barely drain....My guess those things were left as is. To say the least, we will not be returning to this beautiful property. I called and left a message that was never returned. I emailed our position on the "Broken chair" and were only told EVERY property is inspected between each tenant EVERY time. Keep in mind from 10:00 am to 3:00 pm (check out, check in times) this is done. HOWEVER they told us they have too many rentals to take the trash down to the street once a week??????? Pathetic situation because the property is definitely "blissful" but it's the principle of the thing - to be accused of breaking something when we didn't and it could have been someone who didn't even rent the place leaves a bad taste in our mouth. We never received proof that the chair "we didn't break" was even purchased and replaced. So beware - if you stay in this property, you better do your own inventory and inspection before even setting up shop. But then again, there is no inventory/inspection list to check against so it's their call to make after you've checked out as to what may have been damaged or missing and you're at their mercy even if you didn't to it.

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    Lahaina Island Accommodations - Lahaina Island Accommodations

    Lahaina Island Accommodations

    Lahaina Island Accommodations - Yacht and Racquet Club: http://www.beachfloridarentals.com/check-rates/EYR117/?NCK=profile

    Yacht and Racquet Club: http://www.beachfloridarentals.com/check-rates/EYR117/?NCK=profile

    Lahaina Island Accommodations - Winward Point 212: www.beachfloridarentals.com/check-rates/WP212/?NCK=profile

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    Winward Point 212: www.beachfloridarentals.com/check-rates/WP212/?NCK=profile

    Kathy Nesbit Vacation - Estero Beach & Tennis Club

    Kathy Nesbit Vacation

    2.3(6 reviews)
    9.8 mi
    Established in 1976
    Certified professionals

    From check in to check out the folks from Kathy Nesbitt Vacation could not have been more pleasant,…read morehelpful and knowledgeable. If we go back to Ft Myers Beach we will absolutely rent through KNV what a great company.

    We booked with Kathy Nesbit Vacations on 5/30/25 after years of vacations with them. On 1/15, I…read morecalled to find out that Eden House was uninhabitable and not available for rentals. Looking back, they called us once in December but made no additional attempts to contact us or let us know our Spring Break trip was cancelled. Despite this, KB continued sending automated emails about our upcoming stay in December and January. They did not seem the least bit concerned that we had a whole trip planned and suddenly had nowhere to stay. Contrary to what they claimed in their Google review response, we were never offered an alternative place to stay. I understand that construction delays happen, but what is unacceptable is their lack of professional communication. They made almost no effort to inform us of the situation or rebook us in a similar beachfront, ocean-facing condo, but were quick to ask us to remove a negative review rather than help resolve the issue they created. Additionally, they held onto our money for 8 months, all while advertising and posting old photos of a property that could not be rented. This is not how customers should be treated. AVOID AT ALL COSTS!

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    Royal Shell Vacations - vacationrentalagents - Updated May 2026

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