Signed a contract, I performed all the duties of the contract to the letter, and he refused to pay. Not only did he refuse to pay, but when I took him to court he hired a lawyer that cost him more than what it would take to just pay me the balance due on the contract. Completely unethical and should not be licensed by the state. This isn't just a contractor situation, all the tenants and employees, and anyone else who has ever dealt with him has come to the exact same assessment of this Drew's business ethics. Avoid this person and company. read more

DO NOT RENT WITH LOGICAL PROPERTY This has had to be THE WORST experience I've ever had and I haven't even been approved. My fiancée and I viewed a house and put in for it the same day. We believe we may have missed a document so we called. After 5 unanswered voicemails I called on my lunch break and was advised that everything was okay and to provide my paystubs and SSN card. My fiancé and I gathered everything up, submitted it, and didn't hear back from anyone. No confirmation that the documents were received or anything. I tried calling for an entire day and never receive a call back after leaving numerous voicemails. I sent a bunch of email between my fiancée and I and no one ever got back to us. This morning I sent a "professional" email explaining how it ridiculous that they have not followed up with any communication after numerous attempts to contact them and then the replied stating THE FUCKING PROPERTY IS NO LONGER AVAILABLE AFTER BEING ON THE MARKET FOR 2 WHOLE ASS MONTH AND THAT I NEED TO PROVIDE PROOF A PAYMENT AGAIN. Let me calm down, they got me out of character in this fucking review. Nevertheless, I replied that they can keep the $50 fee as I will never work with this company. If you don't reply to prospective tenants then I know you won't reply when we move in. read more

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Applied for house and got approved after getting grilled about my past income - jobs I've long since left. Soon as your app gets approved they're asking for a non-refundable 'holding fee' on the house - equal to the rent, but its specifically NOT a deposit/rent of any kind. The money was due by NOON on the day I was scheduled to VIEW the house (@ 11-11:30am) which gives me no time to decide if I like it. The agent doesn't show up for showing, but I'm expected to put money on the house; and according to the contract, refunds only go out if someone else signs the lease you passed on, sooooo.... Yeah. UPDATE: Another agent called while writing this review to show me the property. The leasing office also called to tell me the contract isn't as shady as I read it, but they didn't answer my other questions... Holding on to my money until I get answers and see professionalism. read more

They deserve -1000. Logical Property Management is a joke!!! This company will lie to you, mislead you and make promises they can't keep for example providing a professionally maintenance and cleaned home. NEGATIVE they will take you through hopes to get approved and you will pay max security deposit plus the first month's rent, to only be moved into a disgusting and not maintenance place. You will get the run around regarding maintenance to be completed no matter if it's Urgent like gas leaks, no hot water, to minor work orders. Their answer is always "waiting on the owner to approve bid". I guess the owner is broke because nothing is getting down! Warning DONT RISK IT with them! read more

This property management company is now known as Logical Property Management and is just as terrible. I started the process of applying a week and a half ago and they were unprofessional every step of the way. The emails they sent me were barely even two sentences long and we're vague and unhelpful. I would respond to them within 5 minutes and then not hear anything again for 12 hours. They put me through a rigorous application process including a sketchy "send us $25 via PayPal," and had the AUDACITY to suggest that the application process was taking so long because it was taking me too long to get my documents to them. But they were impossible to get in touch with to get questions answered! I left numerous voicemails because they never answer the phone. Now here I am a week and a half later, they just told me I've been approved but that they've already given the house to someone else. You mean to tell me that happened between when I started the process and when it was approved? Why on Earth wouldn't you tell me that other than to get some nonrefundable application fees out of me?? This management company is incompetent and sketchy and frankly I think I dodged a bullet here. read more

I hired Royal Rose to alleviate the time and frustration of dealing with the day to day elements of property rentals. As a Property Owner trying to evict a non-paying tenant, I can honestly say the bad reviews about Royal Rose are TRUE. Drew (RR Owner) and his staff are completely disjointed. He staffs button pushers that know nothing of what they speak 95% of the time. Their "communication portal" is an old outdated 1980s app that they don't even read, unless you call them out for having to repeat yourself multiple times. Simple activities, like coordinating access with tenants to conduct repairs, they couldn't get right. We're under contract for now, let's see if they can successfully conduct this eviction. I figured I'd give them a shot managing one property before handing over multiple... Big mistake working with them. Royal Rose is a poorly run, poorly managed operation. Needless to say, this engagement will be short lived. I'll provide another update on how this eviction process goes. Save yourself the frustration... avoid them. Hope this helps. read more

Despite me having pretty decent credit, great payment history and a great paying job they denied me because of a rental collection from a previous landlord of supposedly damages that I did NOT cause!! Never been evicted or paid rent late and on their website they specify that as long as you can prove you can pay rent on time they can basically help you(A LIE). Im mad I wasted my time even filling out a application with them honestly. If i could give 0 stars I would. read more

As a couple of previous reviewers noted, you absolutely have to manage them! The people that work there seem very nice, but they are doing the bare minimum. You'll have to purely hassle them for anything more. So you'll spend countless hours over months of following back up on maintenance requests. Went days with no a/c over some of the hottest days of the summer. When they finally sent someone out, it was not even to fix the a/c! I had to beg him to look at it while he was there. And you MUST read your lease to make sure it's written properly. They write great descriptions on their properties of all the amenities that come with the place, what the deposit options are. I got my lease and had to fight for less than 2 months deposit (even though the ad said 1-1.5 months for eligible applicants), for lawn care to be included as per the ad, for the process for utilities to be properly stated. Another tenant at the property who moved in before me said they had to fight for the same changes to be made to their lease. The place was not clean when I moved in. You could tell it had sat vacant for quite some time. I mentioned it to the representative who met me for move in (who was over 30 minutes late with no phone call) and he couldn't care less. About any of my questions or concerns. This has not been a good experience at all. I would steer anyone away from this frustration! read more

Absolutely useless if you're trying to rent a property. No communication, they do not value perspective renters and apparently don't care about tenants or home owners who work with them either. An absolutely awful property management company read more

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Excellent rental company. I was with them for three years.

Make sure you read the law and turn in your address for your security deposit settlement. Within four days of your move out ...they will refuse to send you a settlement as to what work they had done and what they charged you for. When I moved into the house I rented from them it was a complete mess..: the owner of royal rose prop. Had to come clean out the House himself (cleaned out bulky junk) . I then cleaned and hired a cleaning lady myself and cost me 150 dollars. My whole time living in this house wall plugs were not mounted flush and other small things like moulding were not finished. Two years later .... I move out .... I did not send them an address within four days of my move out(I didn't know that was the law) ... They took 60-70% of my deposit . They refused to give me a list of what I paid for.. I later found out from the guy renting the house that they fixed the wall plugs and moulding (chances are I paid for it and don't even know it- because heh refused to send me a settlement. In addition they charged me for cleaning he told me and other misc things.... I just don't feel this was fair because I moved into the place two years prior had to hire a cleaning lady, change shower curtain, clean misc areas including the garage, change toilet seat covers , change shower curtain etc.... Now why wasn't I provided w a list when I moved out? Chances are they charged me to put s new shower curtain, charged me to get the place cleaned, charged me to fix wall plugs that weren't mounted flush when I moved in etc... What they did is immoral and just wrong ... Apparently they can justify doing things like this. Did I mention when I moved out the walls were 100% perfect and didn't need to be re pained and prior to me moving in they repainted the whole house. The prior home renter was given back 100% of his deposit .... Just very interesting. I am confident that if customers continue to have the experience I did renting through this company they will not be in business very long. Hope everyone has a wonderful day and my review helped- if you have any questions about any of my experience please feel free to contact me- thanks! read more

RUN do not rent from this company they are trash they moved me in the unit that has dead rodents in the basement and the smell is coming into my apartment and the ceiling is falling downstairs I have not had hot water or heat since I moved in 2 weeks ago I have reached out numerous of times to make a complaint about the property no one has reached back out to me the smell itself is making me and my child sick and I've complained about the situation numerous of times my lawyer suggested that I contact the BBB and the health inspectors try to avoid this place as much as possible read more

If I could leave a zero rating I would! They've changed their name to Logical Property Management don't let the name change fool ya. They blow your phone up and pester you when it's time to get you in the house but once they have your money and signed lease it's down hill from there. The house was dirty on move in. Before move on on the walk through I called and told them all the things that needed to be fixed and that were dirty the didn't send anyone. I moved into a dirty house. My dryer caught on fire it was very old. They didn't replace it. I've lived here a year now and my dishwasher and over has not been fixed and I have put multiple work orders in. They are so unprofessional. They never answer the phones. Their maintenance men are lazy, they half do the jobs, it takes them weeks to answer work orders, SAVE YOUR SELF THE IRRITATION ANS FIND ANOTHER COMPANY. read more

A scam... They will take all of your information and money... Then say your background isn't right and then tell them that they are lying and then they will say your not approved.... read more

Due to COVID they have everyone using the lock box method. That is fine and all but the house looks nothing like the pictures. The walls were dirty the carpet looks nasty had stains candy or gum which ever one I am NOT interested not even the slightest I wasted my got damn time going here cause I would never advise anyone going there. the whole house just looked horrible the bathroom kitchen basement just all look bad. I've seen houses in Detroit look better then the house they have in Eastpointe. 24269 Tuscany Ave Is the address. I would advise no one to live there. read more

If I had to choose between being homeless and getting a property through, I'd be homeless I haven't been in this home a month and there are a plethora of issues. This house was not inspected properly before they put it on the market very very very poor service I'm counting the days until this year is over. I urge everyone to stay away from this rental company. read more

They were understanding with rent payments and worked with us,a better communication system would help,it was not always easy getting ahold of them. read more

I am only giving one star because i have to in order to leave a review. I moved into one of Royal Rose Properties in Hazel Park in 2013 five days after moving in we were having plumbing problems with the toilet, someone came out and fixed the problem it was stated that there was a wash rag that was in the pipe, not to mention we dont use wash rags due to having kids that dont pay attention emptying water buckets after cleaning, so we only use sponges, so they lied and made us pay. The upstairs even tho there are new windows it is freezing in the rooms you have to put the heat up to 85 in order for the upstairs to get warm, it was mentioned to them but nothing. Basement poles to hold the home are very rusted out, one fell and they just put it back up no new pole just the same rusted one. Basement walls leak when snow or rain. Drain in basement comes up often. Closet bi-fold doors come off hinges, bathtub look a hot mess. Neighbor old white lady does not like anybody when we first moved in she was already mad at us, she would yell at us call us monkeys, yell when we cut grass or shovled snow she would throw my garbage cans at me, she calls the police if you do anything to your yard. Nothing but problems with this company they guve you attitudes dont respond to calls Drew is the main person who you do not want to deal with. When moving out i left the home in better shape then entering the home, i made changes to the kitchen with tiles added to the kitchen sink wall due to it was only dry wall and flat paint, ot started to get wet from water informed them but they did not want to fix the problem, so i figured instead of causing damage to the home and cost me more money for a wall i placed tile and chaulking around sink. So when moving out they told me that i owe them $2,600 so after taking my security deposit i would only owe them 1,275. My security deposit was 1275. Well i got an attorney because i knew i was right i left the home in great shape just normal wear and tear. Well with all my saved notes,receipts,videos and picture to show I WON. DO NOT RENT FROM THIS COMPANY THEY WILL TREAT YOU LIKE CRAP AND THEY WILL DO WHAT EVER THEY CAN DO TO KEEP YOUR SECURITY DEPOSIT SO MAKE SURE YOU KEEP PHOTOS WRITE EVERYTHING DOWN VIDEOS DOCUMENT THEY ARE BULLIES I WILL SAY IT AGAIN THEY ARE BULLIES AND WILL TRY TO MAKE YOU SCARED INTO PAYING OR NOT GIVING YOU YOUR SECURITY DEPOSIT BACK DONT FALL FOR THEIR BULLYNESS DONT RENT FROM ROYAL ROSE PROPERTIES THEY ARE BULLIES BULLIES BAD COMPANY. KEEP ALL YOUR VIDEOS OF THE HOME YOU MOVE INTO DOCUMENT AND KEEP. IF NOT THEN YOU LOOSE. ROYAL ROSE PROPERTIES ARE HORRIBLE. I STILL HAVE ALL MY VIDEOS AND COURT PAPERS STATING THAT I WON. AGAIN DO NOT RENT FROM THEM read more

I rent a home managed by Royal Rose Properties. Overall they do a good job. Initially, I had issues regarding delayed responses to work orders. However, they seemed to have improved and are quicker to respond to my needs and get the work done. The staff are friendly and helpful. read more

Fucking ridiculous... I payed for an application of 40.00.. Months ago.. Nobody ever contacted me.. I said in the application tht move in date was the 29th cuz my section 8 voucher will b voided out after that date... When they reached out to me all they said was im. Missing a screenshot of the application payment to start the process... Tf.. U mean..start the process.. Its over a month.... I sent the screen shot 2secs later and here it is 3 weeks later..still no answer.. I left countless voicemails.. Emails... At this point... Ill take it as a sign from god to keep it pushing... I would like my 40.00 back cuz nothing was reviewed..tf did i pay for read more

Scheduled a showing online. They do self showings where you are given a code to a lockbox with the key to the property inside. The code they had given me for the lockbox didn't work. It's been over a week and I have yet to talk to a real human after leaving them a voicemail and responding to numerous surveys they've sent to my email about the property. Almost glad this happened though. It made me look into them and realize I really dodged a bullet. read more

I'd give them zero stars if I could. Disgusting, broken blinds, not rent ready but they are showing it. Tried calling and got 2 people who were clueless! Stay away from this company!!! read more

STAY AWAY! First off this place will charge you $935 to terminate their services!! This place is a rip off if you're an investor! Their web portal is outdated and ugly and hard to navigate. They are sloppy with everything and you'll waste all your time correcting their mistakes in an endless email chain that will have you doing emails all damn day. Their employees are very polite but horrible at looking at things from an investors perspective. They come to you with half answers that force you to tell them what they need to look for. A good manager is someone who is an investor and can think like one. Their employees are just that. Employees! They don't really know how to make your job easy. I end up having to manage them! Not to mention the people they send out overcharge. So many times I'd have another person come and the job was next to nothing compared to what their contractors charge. They sent someone who said it would be 4K of work because he had to go to the 'basement' to replace a pipe! NEWS FLASH: The house has NO BASEMENT! It's on a slab! I ended up having to spend my entire day stressing over some person almost ripping me off!! And I had to catch that. And I had to manage them once again! Stay away. I'm pulling out of this company ASAP. It's going to cost me 10k to pull out my 10 homes. Wow! There are plenty other managers that will charge you less, have contractors that won't rip you off and -- make you money! This company is a time and money suck. Stay away. read more

I've had the pleasure of working with Ryan In Applications && He's Super Nice. Although we Ran into a couple bumps in the road at the beginning of the process he made sure ultimately we was happy!! We Can't Wait to start our journey with Royal Rose read more

If I could give zero stars, I would. Just spoke to "Drew" to ask about property management. When I told him that the property was in Detroit, his attitude quickly changed. He said "I'm not sure how much you know about the city of Detroit but, parts of it are "sketchy"." People and businesses like this don't mind claiming the Detroit sports teams or going to the casinos or being part of the excitement around the regrowth of the city and putting the name "Detroit" on their website, but when it comes to offering services to people in need, they fail miserably. Drew said he would "drive by" and see if the property was basically worthy of their company representing it. If you are going to have a business that uses Detroit in it's advertising, you should not be discriminating against the city and just using it when it benefits you. read more

0 stars, they are horrible, my water pipes burst and they shut off the main water line, water has been off for a whole week now, they are liars, will tell you they have people at your house to fix things when they are really not there, they try to play you like you're stupid. They care nothing about the tenants. Upon moving in you will need to move cabinets and look at things you normally wouldn't look at because they will play you. Some people came out to check the water in my home and moved a cabinet in the kitchen and there was a gigantic hole in the wall, with mold back there. I am a woman that live alone. I checked the windows, you know opened them up, pushed them back down but later realized that you can easily just push them in. I have been in this home for 6 months now and complained at the beginning and they have yet to fix the issues. They are very cheap and the maintenance crew they use will tell you that themselves cause they don't even like to pay them. No matter how desperate you may be to move do not go through them because they would make it so much worse for you, Again they care nothing about you. I have had to abandon my dog because I can't even live in this home, having to get hotel rooms and stay with family members because they don't want to fix the pipes, now my carpet is all ruined cause my dog has no one to let him out, so inconvenient, having to go there before work to feed him and buy him water then leave him for another whole day, yet I'm paying rent. They will flood your emails and call log when it comes to paying that money but have caller I.D and will ignore the hell out you when it comes to making your house actually livable. These owners are better off managing shit themselves because they are going to have a bunch of lawsuits against them messing around with these evil cheap ass people. read more

Absolutely the worst company I have ever rented from. Terrible communication, incompetent, crooks! They are currently trying to charge me for a maintenance service that I never requested. they sent a plumber to my home after a routine inspection to fix a slow drain. The plumber told me to let him know if the drano didn't work (which it didn't) and he would come back and snake the drain. This bullshit company is now charging me the bill because I complied with the directions i was told to do and reported that the Drano did not work. Btw, the drain is still not fixed!! They insist you use an outdated website to communicate however it is always freezing up and they do not respond anyway so what's the point? They know they have a terrible reputation so they try to bribe their tenants to write good reviews for them. I just recieved a text message at 10p at night asking me to write an honest review for a free dinner! Well here you go.. an honest review. I always pay my rent on time or early. If I wasn't stuck in a lease right now, I would run as far away from this company as I could! read more

This is the absolute worse property management company I've ever sent with, they give you the run around about everything thing, they can never get in touch with land lords or resolve maintenance issues, they barely have a maintenance crew just so weird guy they pay to patch up issues instead or actually repairing them.. I hate this company and the way they conduct business, they really need to be shut down completely, very unprofessional I would give 0 stars if possible. read more

If I could give this property management company no stars, I would. I wouldn't advise anyone to rent from them. They are extremely disorganized and unprofessional. I applied for two rental homes that were already rented out, waited 45 minutes for someone to call me back to see one of the homes because of a lockbox issue only to find out it was already rented out. The company still has rentals showing as being available on their website that are not really available, wasting people's time and money. $25, okay that's fine, but my time is valuable. A lot of people don't have $25 to waste though. Someone actually called me about five minutes before my showing time for the other property and said they were having trouble with the lockbox there as well, and for me to reschedule my showing for the next day. I attempted to reschedule my showing and there were no times available. When I talked to someone the next day, I was told that the property had been rented out. The person I spoke to the previous day knew that I applied for the property and told me to reschedule my showing. Wow, nobody thought to remove either of these properties from the list of available ones on their site? She didn't know the property she told me to reschedule a showing for and that it was still available was not available? read more

I moved into a property that I am renting through Royal Rose Properties 4 days ago. They had two weeks to make sure the property was up to code before I moved in. I move in and this is now Day 4 with NO water. It's soooo many issues with this property broken pipes, no water meter, hot water tank not working, leak in pipes, etc. They waited until I moved in to fix the issue and it's taking longer than normal. I've had a total of 10 people in my house for the past 4 days. I have not taken a shower in 4 days! I have not gotten a nights proper rest, I'm had to call in to work twice, Im tired, sick, etc. When I call they ignore my call then when I call back their tone with me is as if they are fed up when I should be the one fed up. At this point I don't know what to do. I no longer want to rent this property or go through this property management company. I would suggest not renting with them. If you do, make sure you communicate with them that all issues should be fixed prior to you moving in and signing the lease. read more

I've been renting from a property they manage for 2 years and I'm completely satisfied. They are very professional and attentive. When you call or leave a message with an issue, they respond within 6 hours with a solution. I highly recommend renting from them. read more

I tried renting with Royal Rose Properties about a year and a half ago and they never showed up to ANY of the showings I scheduled. Now that I'm back looking for a new place closer to where I work, I keep running across random properties on Hotpads from this company, and I avoid the place completely because of my experience from last year. When I called back to ask where the realtor/leasing person was on the SECOND house they stood me up for, the woman on the phone was very rude and told me that I had to be patient. I'm sorry, but I had already waited 30 minutes PAST the time I was supposed to see the house. No thank you. read more

Don't waste your time PLEASE! Online the application fee says 25.00 per adult applicant, however in person they want 50.00. Your meeting some guy at these homes to give your payment instead of going there business location. Your scanning your information to them. Once they have your money and all of your personal information you have no other way to get in contact with them because they send you to voicemail. They ask if you had any bankruptcies criminal history in the last few years and for you to provide information explaining the offense or bankruptcy. However they go back further than 16 years and use that information to deny your application, keeping your 50 per applicant fee in there business. If your a hard working person don't waste your money or time with this company. This shows that once your locked in a lease with this company your calls or concerns will not be answered and they will come up with reasons why the problem is your fault. PLEASE don't waste your time! read more

I attempted to view 2 of their houses and each time no one showed up and nor did they send me a lockbox code. Btw, they make you enter your credit card information to use the self view option. Very disappointed because the House seemed to be a very nice home. read more

RRP was very easy to work with when it came to my credit...my credit was ruined by two ARM Mortgages I had on two homes I owned several years ago, and I had to file bancruptcy. They were very understanding of my situation and had no problem renting a house to me... I recently had to move out after my lease expired dur to unforseen circumstances, but I would definately use RRP in the future again. Kristin Hargrave read more

Horrible company. Try to scare older residents by sending out people to their homes. Unprofessional. Horrible company

We have been renting from Royal Rose since July 2017 and have not had any issues. Our application/approval, move-in process was smooth and very fast. All maintenance requests have been responded to quickly. I have been very happy with their service/management as a renter! read more

I had very bad experience with Royal Rose on my investment property in Detroit 2015. I lost a lot of money to Draw. They look good with a portal for you to login at the beginning. But it is just the begin of their cheating process. After 6 months, you will find that you keep paying money for repair, broken-in, project management fee. eviction fees and finally no response if you not pay more money. The tenants they found is high risk without proper background checking. This company is just same as other bad property management companies in Detroit. It is this kind of company make Detroit properties market even worse. I hope Detroit government can do something to rectify this cancer! read more

I have rented a nice bungalow in Royal Oak from Royal Rose Properties for nearly two years. I have nothing but good things to say about this company and their services. The property was clean upon move in and maintenance issues were addressed in a very timely manner,. Its nice to deal with a professional company that removes any of the typical issues when dealing with shady land lords who are only there to collect rent. I would highly suggest dealing with Royal Rose to eliminate the hassle and typical back and forth of life as a tenant. read more

This company is ridiculous. First off the people that they have in the accounting department work from home, the same lady I have to keep dealing with has her dogs constantly barking in the backgroung, then she NEVER has any idea how to answer any of my questions but sure can keep charging me fees that are not applicable. She also does not speak very good English so the language barrier is like trying to speak to a complete foreigner. I have had to check them multiple times on charging me before my rent is even due and I have only lived in this property for a month. They are terrible at communication as a company, they are all over the place and I am left to do their job for them. Safe to say I would give them zero stars if I could. Do not use this company as they will rip you off any chance they get and keep hitting you with hidden fees. read more