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    Royal Roots

    5.0 (2 reviews)
    Closed 10:00 am - 5:00 pm

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    6 months ago

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    Artistre Salon & Spa

    Artistre Salon & Spa

    4.6(29 reviews)
    5.0 mi
    $$

    I had my hair colored by Rose, and she completely missed the mark--it looked nothing like what I…read moreasked for. I spent over eight hours in the salon for foil highlights and a cut, a service that should have taken around three hours. It got so bad that the owner had to step in to take Rose's other clients that day. Later, I received a call from Alicia apologizing for both the poor results and the horrible experience. She admitted it should never have taken that long and offered a redo of whatever I wanted to make up for it. Fast forward to when I called to schedule the redo--I was told the earliest appointment was three months out. Then, despite being promised that the next service would be fully covered, I was informed that I had to pay for the cut because my complaint was only about the dye. Even though my experience was awful and I was treated poorly by Rose, I agreed to pay for the cut because I needed it before getting my color fixed. A week before my appointment, they called to tell me that the stylist for my cut was out, but they could still do the color. However, if I wanted my original stylist to do the cut, I'd have to wait another two months. When I expressed frustration, I was rudely told that they are a "pre-booking salon"--as if I hadn't already waited three months. They expected me to get my color done first and then wait two more months for the cut, which isn't how balayage works. I asked if someone else could cut my hair before the color appointment and was told no one was available on that day. Eventually, they squeezed me in a week earlier, and I paid $80 for the cut. On top of that, I was upsold an oil and deep conditioner for $125 because they claimed my hair was dry and coarse. Finally, when I came in for my "on them" redo of the dye, I was charged $30 just to have my hair blow-dried, so I wouldn't leave looking like a wet dog. I thought this was supposed to be a complimentary service! And to make matters worse, the junior stylist who did the blow-dry didn't even do a good job. On top of everything, the redo dye was a balayage, and when the stylist started, she told me that achieving the look I wanted would take multiple appointments costing nearly $300 each time, plus an additional $60 if I wanted it blown out before leaving. She was able to do some balayage but said she mostly just needed to fix the terrible lines and blend my hair before she could actually create the look I asked for. Like an idiot, I booked another appointment because I'm getting married and wanted my hair to look good. But two weeks before my next appointment, I found out through a Facebook post (not from the salon) that the stylist no longer works there. Was the salon even planning to tell me? Were they going to wait until the last minute--or not tell me at all? The whole process was supposed to involve two appointments spaced six weeks apart to achieve the balayage look. Now, thanks to their lack of communication, I'm left scrambling to figure out what to do before my wedding. This entire experience has been a nightmare from start to finish. Their attempt to keep my business was a complete joke, and I will never be returning.

    Pop in to get your nails done and leave happy! I can't say enough about the employees there and it…read morehas lots to offer.

    Photos
    Artistre Salon & Spa
    Artistre Salon & Spa - Nail art at Artistre Salon and Spa

    Nail art at Artistre Salon and Spa

    Artistre Salon & Spa

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    The Look by Deb's - Full sew-in. Done by Debs. Come down to The Look, Where it's all about You!

    The Look by Deb's

    4.3(6 reviews)
    0.4 mi
    $$

    This is a review of the massage services…read more I desperately needed a massage but on a budget so of course I hit up Groupon. I chose this location because it was close to home. My appointment was for 12:00 on Sunday, which was perfect. It was my birthday weekend and I had plans the day before. I received a call that morning asking if I could move the appointment to 1, which was only slightly inconvenient so I agreed. I arrived at 12:45 as I expected that there would be forms for me to fill out. It's in the great Creek Rd area so you can get a massage and hit some of the local stores and maybe even have lunch. Parking was a bit limited in the front of the salon but I got lucky. I was immediately greeted and given the clipboard to fill out. The only uncomfortable item about this is that as these forms do, it asks medical information. When I returned the form to the salon receptionist she was reading it. Not exactly information that I wanted to share with someone outside of the massage therapist. I don't know if the owner was there as she didn't introduce herself. That would have been nice since I was a new customer. The therapist arrived just slightly before 1:00. I expected he would have been there sooner, especially since it was cold out and cold hands don't make for a fun massage. The Good and Great: Jeremy is an EXCELLENT massage therapist. I've had massages at some of the best places Ritz Carlton, Arizona, Caribbean, etc and he is very talented, attentive, great pressure and communication. I got a swedish and expect that a deep tissue would be even better. After the massage he explained his technique, the benefit of massage, etc. I will likely go back and I've already recommended him to others. The not so great: - So the massage room is at the rear of the salon. If you're looking for a fancy spa experience, this isn't your place. Although he has relaxing music playing you will hear conversations from the salon. I went on a Sunday when there weren't many customers, so it may be louder on a busier day. - The room smelled like hair spray, hair products, etc. It could definitely use an aroma therapy mister. - The room temperature. Since the bed isn't heated the room should be warmer. They need a heater in there during the cooler/cold months. Or heat the oils. But there were definitely moments when it would have been nice to feel warmer.

    Deb is fantastic! She's completed crochet braids twice for me and they have lasted 7 weeks each…read moretime. She was so sweet in entertaining my 20 month old while I got my hair done. And her hair is beautiful!! I'll continue to go to this salon.

    Photos
    The Look by Deb's - Look at the amazing color. Also done by Debs. Call to schedule an appointment today!

    Look at the amazing color. Also done by Debs. Call to schedule an appointment today!

    The Look by Deb's
    The Look by Deb's

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    Royal Roots - hair - Updated May 2026

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