My husband and I came to this spa to have a couples massage for an hour. I called ahead and we were…read moreasked to come over at 5:40pm. We got there at 5:35pm and as soon as we were greeted, the owner already asked for a payment of $160, even before we got the service. I almost hesitated but I desperately needed a massage . We were then brought into a room and was asked to lay down. The owner did mumble that her co-worker is still busy. 6:00pm came and no one has come yet, and by 6:10pm, my husband asked me if we should get dressed already and walk out. That was the time when the owner and another lady came in to start the massage. The owner did my massage. She started on my head and it felt like she was rushing. Then in the middle of my massage, the phone rung and she answered it. Then walked out the room after 15 minutes to cater to someone who walked in. She was gone for a couple of minutes and did not apologize when she came back. Then for my husband, he told me he almost fell from the bed when the lady tried stretching him. I did hear the lady giggled and my husband confirmed that it was because he almost fell and she did not apologize to him. He also said that the pressure was inconsistent and mostly it was more on just light massage, even though we told them we want a deep tissue/thai combination. Then by 7:00pm, the owner said "Okay, all done!" And the lady who's doing my hubby's massage also said "done". We both looked at the clock and we knew we were short-changed. So before we walked back to the front desk, I asked my hubby how much he wanted to give for a tip, and he said $10. So i told my husband, give $30 for both of us. When he wrote the tip on the receipt, the owner asked if he can make it "$40"... And my hubby said well you guys didn't complete the one hour, it was only for 50 mins. And the owner said, we came inside the room at 6pm. And I told her "nope as we were about to get dressed at 6:10pm, and you made us wait for 30 minutes." She then agreed $30 is okay. We are generous tippers when it comes to massage if we feel the masseuse worked hard for it. But we were disappointed on the service from this business. If you'll ask me, just avoid this business.

We did a couples massage. My husband got the owner, I had a massage person. The owner kept having…read moreto stop and go wait on people walking in. With no apologies to my husband that she was leaving or a sorry when she came back in. My massage was pretty good my husband got short changed.

Nicole is the best!!! She'll start off soft and rub out all your knots, I highly recommend her. I…read moreleft smiling ear to ear..

Great 5 start service. Stop by and get a massage you won't be disappointed. I always go early…read more between 12 and 1 o'clock.

Theresa is an absolute miracle worker! I've been seeing her going on 20 years. She is so good at…read morepinpointing the muscles to work on when you're having a challenge! Just recently, I had fallen resulting in bruises and scrapes. After those healed, certain muscles and ligaments in my arm really started bothering me, even causing numbness. Theresa worked on my arm twice and my arm was back to 100%! My preference is the 90 minute full body massage. Not only does she work on the problem areas she gets you so loosey-goosey you'd wish you didn't have to drive home! Theresa is down to earth and knows what she's doing! Definitely the best massage in Flagstaff!

Did the quick shoulder/neck/upper back tune up with my husband and it was affordable and super…read morehelpful. If you are expecting a soft gentle massage then perhaps skip it or ask for light pressure, but if you have a back full of knots and pain then this will help. It made me sore right after but after the soreness went away I felt much better! I will be going back to try one of their longer sessions. Everyone there was super nice to us and very welcoming.

Half arsed massage. with the masseur playing with his phone while giving a massage....read more

A really great healing massage for me, my sister and my mother from Katie Klein LMT, BCTMB. My mom…read moreand sister have been going to Katie for years and now I know why. Skilled, intuitive, and clearly very experienced. Katie was quick and thorough during the initial check in and then checked back in during and after the massage to ensure everything was addressed. Off street parking and serene reception and massage therapy environment. We've already purchased gift cards for Christmas. We'll be back! Thank You, Katie!