Volatile staff! They made some horrible customer service decisions, & even if this wasn't a customer service situation, made some horrible choices in how to treat other human beings.
You can really tell a lot about someone by how they act toward you in an emergency or in a high-stress situation. Please read on before choosing to stay here.
THE GOOD:
The tents were cute & nice quality. The grounds were well maintained. The bathrooms & showers were nice.
THE BAD:
Right across the highway are HELICOPTER TOURS every 20-30 minutes, with a lot of helicopter idling. & @ night you have loud semi-trucks! There is no privacy between tents or camping spots as well.
THE UGLY:
On July 26th, there was a freak hail storm. You can google it. The hail was the size of pennies.
Naturally, we were concerned for our cars & the damages this hail could incur. One of us owns a Tesla. So, we made a quick & calculated decision to use the duvets, some towels, & a sheet from our tents. We figured we would dry them in the guest laundry room on the grounds & then ask the management afterward if they thought they were damaged, & if they decided they were, we would pay for the damages. Damages to linens $$$ outweighs damages to a Tesla.
During the storm, the manager Andy barged into the tent (not even bothering to knock & certainly not noticing that one of us was changing into dry clothes @ the moment) & started freaking out which included yelling & swearing in front of four little kids (9, 5, 2, & a baby) about the linens outside on the Tesla, extremely angry that we had used them that way. He took pictures of the car. He had other staff Amanda & Joe with him as well, & would look @ them & say "how f*ing stupid" STILL IN EARSHOT of the kids & adults.
He threatened to call his lawyer & sue us which was 100% inappropriate because of the waiver we signed saying we agreed to cover any damages! No reason to cuss your customers out for damages, you just charge their card!
We never raised opposition to paying for the linens. Andy didn't even let us, he just barged right in & started cussing us out in front of the kids. He eventually stormed off & told Amanda to leave the linens on the car, because we "ruined" them & said they were ours now.
After this astonishing display of character, we decided we should dry the duvets so we have something to use that night. We went & put one duvet in the washer & one in the dryer. The dryer ate our $1.50, another cherry on top of this wonderful event.
We decided to go into the office & ask for our $1.50 back, only to be confronted with Amanda who was riled up & ready to go, itemized bill of the linens we damaged in hand! The bill incorrectly included 8 towels (we used only 6). We still don't understand how towels are "ruined" when they get wet. For that matter, the duvet's tags say to NOT dry clean them, & to only wash & dry them-we have pics of the tags. Please note, while we were in the office @ this time, someone on staff took the duvets away from us out of the laundry machines.
In the ensuing argument about their treatment of us, we used raised voices (never threatening anyone or cursing @ anyone, unlike Andy) as a person might in this situation. Amanda said heatedly that we "do not treat her that way" meaning we can't talk to her with raised voices, to which we brought up the question: Why can't we use raised voices with her, but the manager Andy can cuss us out & yell @ us in front of children & that is all fine & dandy? To this, she said "reason went out the window when you decided to ruin our property", & to that we said so us damaging the linens means "reason went out the window" & now Andy & the staff can just treat us however they want?
IT ESCALATED FROM HERE!
CHARACTER LIMIT -- read the rest of the review on Trip Advisor here: https://www.tripadvisor.com/ShowUserReviews-g33340-d12404743-r602509108-Royal_Gorge_Cabins-Canon_City_Colorado.html
All in all, if you want to risk staying here with such volatile & disrespectful staff, good luck! It's not even a relaxing location anyway. read more