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It sounds like you want to turn this into something you can post publicly or send as a formal complaint. I can help you make it clearer, more focused, and more effective so it's taken seriously.
Here's a revised version that keeps your core message but presents it in a more structured and credible way:
I had a deeply uncomfortable experience at H Mart last night while shopping with my family. We came in simply to purchase a popular fruit-shaped ice cream, but almost immediately we felt unwelcome due to repeated staring.
What escalated the situation was the behavior of a middle-aged employee wearing a burgundy shirt, who appeared to follow us around the store. This made us feel singled out and unsafe. When I confronted the situation by turning my cart around and moving toward him, he abruptly walked away and avoided further interaction.
As a person of color, this experience felt discriminatory and unacceptable. No customer should feel monitored or profiled while simply shopping with their family.
Because of this incident, we will not be returning. I also intend to report this experience so it can be properly addressed. I hope management takes this seriously, reviews staff behavior, and ensures that all customers are treated with respect and dignity.
If you want, I can also:
Tailor this for Google Reviews, Yelp, or a corporate complaint form
Make it stronger/more formal (for escalation)
Or include specific details like location, time, or receipts to support your claim
Let me know how you plan to use it.
Tailor for Google reviews. Include Catonsville location
Here's a version tailored specifically for a Google Review, with the H Mart Catonsville location included and a tone that's firm but more likely to be taken seriously by both customers and management:
I had a very uncomfortable experience at H Mart in Catonsville last night while shopping with my family.
We came in to pick up the popular fruit-shaped ice cream, but almost immediately we noticed people staring at us. What made the situation worse was a middle-aged employee wearing a burgundy shirt who appeared to follow us around the store. His behavior made us feel singled out and unwelcome.
At one point, I turned my cart around and began moving toward him to address the situation, and he quickly walked away and avoided any interaction. That response only reinforced how uncomfortable and targeted we felt.
As a person of color, this experience came across as discriminatory. No one should feel like they are being watched or profiled just for shopping with their family.
Because of this, we will not be returning to this location. I hope management takes this seriously, reviews staff behavior, and ensures that all customers are treated with respect.
If you want it to hit even harder (or sound more neutral/"corporate"), I can adjust the tone depending on whether your goal is impact, escalation, or just warning other customers.
Hit harder. Warning other customers
If your goal is to warn other customers and make the impact unmistakable, you can lean more direct and forceful--but it still helps to stay specific and grounded so people take it seriously rather than dismissing it as just anger.
Here's a stronger Google Review version:
I am a person of color, and my family and I had a disturbing experience at H Mart Catonsville.
We came in just to buy the viral fruit-shaped ice cream, but almost immediately we were met with constant staring that made it clear we were not being treated like other customers. The situation escalated when a middle-aged employee in a burgundy shirt began following us around the store. Not assisting--watching us.
It was obvious and uncomfortable. When I turned my cart around and approached him, he quickly walked away and hid in the men's restroom instead of addressing the situation. That alone tells you everything.
We were made to feel singled out and unwelcome the entire time. As a family simply trying to shop, that is unacceptable.
Be aware: if you are a person of color, you may not be treated with the same respect as others at this location.
We will not be returning. Management seriously needs to address how customers are being treated in this store.