I'd give them a 0 stars if I could. Some of the rudest customer service reps I've ever dealt with. I'm not one to generally leave good or bad reviews but their service is SO poor , I hope to save others from the headache we had to deal with. We ordered some parts for our sleds early December. Shipping was suppose to take a few days but it took longer ( I realize Canada post gets behind due to the Christmas season). My husband opened the box a day later and it was the completely wrong order. Do you think Royal apologized and offered to get us our order expedited? NO. They treated me like I was an inconvenience and said we needed to get the wrong order back to them and it had to arrive there before they would consider sending out the stuff we ordered. So because THEY messed up, WE needed to wait for them to fix their mistakes. Also there was an additional 10% off on site since we had ordered our parts and I had asked if they would honor that for the inconvenience they put us through. I was told 3 times by 2 different people that someone would call me back to figure something out. NEVER did I get a phone call back. Plus, the one guy I spoke to hung up the phone without saying good bye or anything, JUST RUDE, STRAIGHT RUDE, he was so grumpy. So none the less, we didn't receive our parts for a month since our original order. We have now missed out on a month of riding season with our kids. We will NEVER order from them again and are making sure our friends and family don't get screwed either and give their business to someone who values their customers. read more