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    Royal Auto Group

    3.3 (3 reviews)
    Closed 8:00 am - 5:00 pm

    Services - Royal Auto Group

    Auto maintenance

    Auto repairs

    Routine automotive maintenance

    2 More Services

    Commercial truck repair

    Trailer repair

    Royal Auto Group Photos

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    3 years ago

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    3 years ago

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    4 years ago

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    Master AutoTech

    Master AutoTech

    2.3
    (3 reviews)

    This shop did a great job getting us back on the road when my Subaru started misfiring during the…read moredrive home to Northwest California from Colorado. They squeezed us in knowing we were otherwise stranded, and they even helped get me the coil pack causing the issue for free since it was under warranty from O'Reilly's. They let us hang out with our dog inside and were all around super nice and friendly. I couldn't recommend enough.

    My husband and I left incredibly frustrated that they did not fix our problem but charged us $775…read morefor it, especially after they said: "We can look at it and see what's going on. We always take care of our customers." Is taking care of them leaving them with a $775 bill and the problem not fixed? And this was after our third time of dropping it off to them so they could try once again to try to figure out the issue. They came back with a massive bill to fix the issue after we already dumped $775 into it. We asked for a full refund as we now were looking to take it to someone else but they were not amenable to this request. When you have an unhappy customer it is wise to try to understand their position and only their position and work the problem from that effective and empowering position, but unfortunately they seemed more interested in us understanding their position, problems, failures, and issues. In our company of 40 years we don't offer multiple excuses or try to ensure a customer understands our perspective. We only strive to understand their perspectives and needs and offer a full 100% refund to any unsatisfied customer. It is too bad Master Tech does not treat their customers like we do . Excuses are what unprofessional companies use to justify their failures. Professional companies offer solutions instead back stopped by 100% refunds.

    Royal Auto Group - autorepair - Updated July 2026

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