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    Royal Auto Group

    3.3 (3 reviews)
    Closed 8:00 am - 5:00 pm

    Services - Royal Auto Group

    Auto maintenance

    Auto repairs

    Routine automotive maintenance

    2 More Services

    Commercial truck repair

    Trailer repair

    Royal Auto Group Photos

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    3 years ago

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    3 years ago

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    Tyler's Mobile Boat & Rv Service - Classic Gold Buckle LQ trailer

    Tyler's Mobile Boat & Rv Service

    (1 review)

    I rarely leave reviews, but this one needs to be said -- this was one of the most unprofessional,…read moremisleading, and frustrating experiences I've ever had with any service provider. I booked a boat repair appointment and clearly explained the issue over the phone. I was told confidently, "Yes, we handle this type of repair all the time." They explained the pricing as follows: $75 deposit to confirm the visit, and a $175 flat fee for the first diagnostic hour -- which would only be charged if no repair was done. If a repair proceeded, that $175 would be fully applied to the repair cost. I paid the deposit and scheduled the visit in good faith. At the appointment, the mechanic -- Tyler, who also identified himself as the co-owner and said his father Jeff was his partner -- showed up clearly inexperienced. Per his own words, he had been fired on the spot from his previous mechanic job. He had no idea how to diagnose the issue. Instead, he fumbled around, calling friends and his dad, and flipping through the manual. This, after I was assured over the phone that they were qualified for this exact issue. When I asked what was going on, Tyler admitted: "I can't figure it out. I'll refund you the $75 because I can't fix it." But he didn't just fail -- he left my boat in worse condition than when he arrived, with tampered and potentially damaged electrical systems. I'm now considering legal action for financial loss and emotional stress. Then came the final insult: they sent me a $750 invoice -- despite Tyler's clear promise not to charge me and to refund the deposit. I followed up and spoke with him again. He told me he'd "have accounting reach out to fix it," but no one ever followed up. After more ignored calls, I finally reached someone by phone -- whom I believe was Jeff, based on what Tyler told me (that Jeff is his father and co-owner). That person told me they would take me to court if I didn't pay. This company misrepresented their capabilities, broke their word, possibly damaged my boat, and tried to bill me for hundreds of dollars after delivering no legitimate service. Stay far away from this business. What I experienced wasn't just incompetence -- it was deceptive, disorganized, and potentially predatory.

    From the owner: Utah's Premier Mobile Boat Maintenance and RV Repair Service. *For Models Newer Than 1998 & 19+…read morefeet* We make maintaining your Boat and RV convenient. From check engine lights, oil changes, summarizations, and impeller changes to full tune ups, or even detailing and upholstery repairs, we've got you covered. **HERE’S WHAT DON’T DO: 1.Work on models older than 1998 or shorter than 19ft. 2.Any carburetor adjustments. 3.RV Black tank repairs or sanitation systems. 4.Full roof reseals or complete roof replacements. 5.Any Dry-rotted wood or subfloor replacements. 6.Full engine replacements or cracked blocks. 7.Work on any Diesel or 2-Stroke motors. 8.Major electrical re-wiring. 9.RV Slide-out removals, realignments, or structural work. 10. Fiberglass or siding repairs. 11.Frame welding or structural repairs. 12. ANY Work on your truck or tow vehicle. 13.And Most Importantly, **We Don’t Work On Anything You've Already Disassembled & Don't Know How To Reassemble.

    Royal Auto Group - autorepair - Updated May 2026

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