I honestly don't begin to know where to begin with the problems that have accord as I have flown Royal Air Maroc (RAM). First of all for your records my ticket locator # is 4XV69R. The whole experience not only makes me never want to return to Morocco or come back with my friends who were excited to come since my parents are now living here, but also to get my parents to sell their retirement home and find a place that is more welcoming and is easy to travel to. Flying from Los Angeles, I started my day at 18:00 on Saturday, December 19th, 2015. By the time I arrived at Heathrow at 13:00 on December 21st, 2015, I was already tired but happy that my trip was almost over. The light at the end of the proverbial tunnel stood before me, but the light very quickly went dark. When I arrived the airport I tried to check my luggage, but could not locate the RAM desk, I was point to a kiosk that served several airlines that is manned and serviced by 'Swissporte." Being early due to my previous flight from the USA, through Virgin Atlantic, I understood that they were not accepting luggage yet and waited. When the luggage counter opened, I went to check my luggage and wait for my flight. As I waited my flight became delayed. So, I again went to the counter to get help; either from not leaving until the next day and staying in London with friends or a later flight. I was told I had to speak with a customer service representative who was located on the 2nd level. However, Merel, was unable to help me at all, other then to tell me to wait and that the station manager was not available and couldn't usually be found other then when he was at the gate. I waited a little longer and then realized as the flight was continued to be delayed that I would not be able to make my connection to Agadir. So I went back to speak with Merel but she also had magically disappeared. Luckily a very nice agent who represents Etihad Airlines was able to somewhat help me a bit. She was able to get a hold of her supervisor who was finally able to get Syed Khouli (pardon the bad spelling of his name), who is the station manager for RAM, on the phone and he informed me through her that there was a flight at 00:10 and I would be booked on that. Not ecstatic about it, I was happy I was going to be home to my parents that night. However, not truly trusting what I had been told due to the various issues I already had and the misinformation I had been given since the beginning. So, I went online and checked on glihts and saw there was no flight at 00:10, and the first available flight was at 10:40. At the same time my mother had called and was told the 12:10am flight was only seasonal. I am at awe that your own employees at the airport knew less then what my mom could find out by making a phone call or I could be simply looking at your own website. At this point I demanded to talk to Syed, because the last time I was stranded at the Casablanca Airport overnight, I had to sleep on the floor with cockroaches, mice and rats that also in habituated the airport. I wanted to see what my options were even if it was staying in London, with friends who live there and flying on Tuesday, December 22nd, at normal hours. However, Syed was supposedly still accounted for or reachable even after they announced our gate at Heathrow as gate 3. I made it to gate 3 and was finally able to speak to Syed but not until I was the last one to board. He assured me I would be taken care of and due to all the issues and that he would see about the inappropriate behavior of the Swissporte agents who could not access ANY pertinent information about my flight. They treated me like I was a bother for even trying to figure out what my options were. When I finally spoke to Syed he was completely indifferent until I mentioned a very close family friend that owns hotels in Morocco and is an important figure here. As soon as he heard our family friend name he realized he should put a better effort forward. It was at that point he promised I would have a room and meals provided for me when I got to Casablanca so I would not have to sleep among the vermin as I did years ago when I had the misfortune of using that airport and getting delayed. I will say that after spending three hours in the Casablanca airport, you have guys have done a great job renovating. So there are some congratulations to be given, but that's were it stops. Honestly I could have stayed in London an extra night, stayed with friends or figured out a situation where I would not have been continually traveling from Saturday, December 19th at 18:00 (EST) to Tuesday, December 22nd. But the lack of any type of organization on your part not only made me lose a day with parents, which I have very few days with due to all of our busy schedules, but RAM showed a compete lack competency to do anything professional read more

Worst airline experience of my life -- avoid at all costs This is hands down the worst airline I have ever dealt with. Royal Air Maroc does not have real customer service, and whatever "customer service" exists at the airport is handled by third-party staff who do not actually work for the airline and have no idea how to resolve issues. I was traveling from Barcelona to Miami with a stop in Casablanca. At the counter in Casablanca, the staff did not speak English or Spanish. They asked for my ESTA, which I provided. My ESTA was valid, but they clearly did not understand how to verify it. They took so long "checking" my documents--without knowing what they were doing--that I missed my flight. After missing the flight due entirely to their incompetence, they told me the next available flight to Miami would be on December 29, which was already fully booked. They offered no alternative, no rerouting, no assistance, and not even a return ticket to Barcelona. They also provided no hotel, no food, and no support whatsoever. I had no choice but to buy an additional ticket back to Barcelona for €268, completely out of pocket. When I returned to Barcelona, my luggage was lost. It was originally a carry-on, but I was instructed by the airline staff to place it in the aircraft. That bag contained heart medication and gifts for my family. The Royal Air Maroc counter in Barcelona was closed until December 29, so there was literally no one available to file a lost luggage report or help me in any way. I went back to the airport on December 29, and they still had no idea where my luggage was, even though I clearly told them in Casablanca that I would be flying to Miami regardless. When the luggage finally arrived days later, it was damaged. Because of their errors, language barriers, and complete lack of knowledge, I had to incur additional expenses for clothing, food, medication, and replacement luggage. I also had to purchase a separate flight from Barcelona to Miami with another airline, paying nearly double the original price, just to get home and see my family. To make matters worse, Royal Air Maroc canceled my return flight because I did not board the Casablanca-Miami leg--despite the fact that I missed it due to their mistake. As a result, I had to buy another ticket from Miami back to Barcelona as well. My original ticket with Royal Air Maroc cost around $900, but because of their failures, I ended up spending almost $3,600 in totally unnecessary and avoidable expenses. I have filed a claim with Royal Air Maroc. No one knows where it is. I've called multiple times, and every customer service representative gives different answers--or no answers at all. Avoid this airline at all costs. Even if the ticket looks cheap, it is absolutely not worth it. There are much better and more reliable airlines out there--LEVEL is cheaper, far more professional, and actually accountable. Royal Air Maroc has no business operating flights to the U.S. when they rely on untrained third-party staff and have zero accountability. Do yourself a favor and do not fly with this airline. read more

**The official contact number support for Flight booking call @++1 (877)-( 5 9 3 ) (36 .28)™™ is available for passengers *(toll free)* "customer Service contact number". Our team is always* available to help* with economy flight tickets, flight reservations, ticket changes, cancellations, refunds, and baggage inquiries etc... **Elevated Booking Experience & Transparent Value** The reservation process clearly reflected the advantages of business class from the very beginning. Fare benefits, flexible options, and premium inclusions were presented in a structured and easy-to-understand format. Seat selection and itinerary customization were seamless, with all key details visible before final confirmation. While the pricing leans toward the premium side, the clarity and range of benefits help justify the cost for travelers seeking comfort and flexibility. **Streamlined Airport Efficiency** The airport experience was designed for speed and convenience. Priority check-in counters minimized waiting time, while expedited security lanes enabled quicker movement through the terminal. Lounge access provided a calm and comfortable space to unwind or stay productive before departure. Priority boarding ensured a smooth, hassle-free entry, adding practical value for those looking to save time. **Refined Comfort & Professional Service** Onboard, the business class cabin delivered a balance of comfort and functionality. Seats were spacious and adaptable, offering multiple reclining options including a fully flat position for restful travel. The cabin atmosphere remained quiet and well-maintained throughout the journey. The crew delivered attentive yet discreet service, maintaining a professional and relaxing environment. **Seamless End-to-End Premium Journey** From departure to arrival, the experience remained consistently high in quality. Inflight dining was well-timed and thoughtfully arranged, while operations throughout the flight were smooth and uninterrupted. Upon landing, priority baggage handling ensured a quick and efficient exit. Overall, the journey reflected a strong blend of comfort, efficiency, and premium service--though minor improvements in pricing balance could further enhance the overall value proposition. read more

Royal Air Maroc operates the main 'customer service' call center for this (877) 982-2011 phone number 24 hours a day, 7 days a week. This (toll-free) number is open 24 hours for flight reservations, ticket changes, cancellations, baggage inquiries, refund requests, modifications, and other travel-related requirements. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever.  My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain  Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell AgaiN. read more

Royal Air Maroc operates the main 'customer service' call center for this (866) 666-0203 phone number 24 hours a day, 7 days a week. This (toll-free) number is open 24 hours for flight reservations, ticket changes, cancellations, baggage inquiries, refund requests, modifications, and other travel-related requirements. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell AgaiN. read more

Royal Air Maroc operates the main 'customer service' call center for this (866) 666-0203 phone number 24 hours a day, 7 days a week. This (toll-free) number is open 24 hours for flight reservations, ticket changes, cancellations, baggage inquiries, refund requests, modifications, and other travel-related requirements. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell AgaiN. read more

Royal Air Maroc operates the main 'customer service' call center for this (866) 666-0203 phone number 24 hours a day, 7 days a week. This (toll-free) number is open 24 hours for flight reservations, ticket changes, cancellations, baggage inquiries, refund requests, modifications, and other travel-related requirements. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell AgaiN. read more

Royal Air Maroc operates the main 'customer service' call center for this (866) 666-0203 phone number 24 hours a day, 7 days a week. This (toll-free) number is open 24 hours for flight reservations, ticket changes, cancellations, baggage inquiries, refund requests, modifications, and other travel-related requirements. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell AgaiN. read more

Need 24/7 help, call 1:~ (8 8 8) \\559:-16\\30 to reach Royal Air Maroc customer service 24/7. They can help with booking management, flight changes, and other travel-related requirements. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again. read more

Need 24/7 help, call 1:~ (8 8 8) \\559:-16\\30 to reach Royal Air Maroc customer service 24/7. They can help with booking management, flight changes, and other travel-related requirements. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again. read more

**Need assistance 24/7 help, *call Ryanair* at +1 (844) 333-06.20 *phone number. They can help with booking management customer suport, flight changes and other travel-related.. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again read more

To talk 24/7 (toll-free **number**),@@++1 (8 66)  - 6 4 5  - O2o8™@ For All Airlines' phone number to speak with a person is, which is available 24 hours a day.read more As an Emerald member with the one world alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again. read more

**Need assistance 24/7 help, *call* at +1 (844) 333-06.20 *phone number. They can help with booking management customer suport, flight changes and other travel-related.. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again read more

**FOR 24/7 help** call +1 (877) 982 - 20.11™, ** to reach customer support. They can help with booking management, flight changes, and other travel-related needs. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again. read more

**Need immediate 24/7 help, **call Airlines at +1 (888)__871-43.48 phone number, They can help with booking management, flight changes, and other travel-related.. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again. read more

**Need immediate 24/7 help, *call Airlines at +1 (929) 2.24-50.00 phone number, They can help with booking management, flight changes, and other travel-related.. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again. read more

*Call main assistance (Toll Free) phone number is 1:~ (8 8 8) \\559:-16\\30 available anytime (day or night). As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again read more

This airline is worth less than 1/2 a start. Can't believe people still fly with them. Not sure where to start. First, customer service, there is non. Prices are super high and that is because there is no competition. Service when checking, if the planes are on time you might get some. Flights never arrive on time and get cancelled without notice. I bought 2 round trip tickets and my wife got sick and decided to cancel my travels. I called to see what are the charges or fees only to learn that all their tickets are NON-REFUNDABLE. The person the other side of the line just kept on saying: "your tickets are non-refundable". to whatever i say, he kept of giving the same answer. I read the conditions of the tickets, which exist only on their website and nobody will ever read them before buying a ticket, say that "refunds before departure: Not allowed or up to 80% refundable depending on the fare purchased. see conditions." Well, these are the conditions, if there is some conditions, you better put them here. Whatever this means NON refundable OR up to 80% REFUNDABLE??? In the future, I will go through many connections than travel with these cut throat thieves. read more

I needed assistance and decided to call this business at 18556575135. Direct line and Guest The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally. read more