My family has been long time clients of Roy's we used to refer everyone and were very pleased with the service we were paying for but unfortunately things have gone down hill. We have left not only this agent but Progressive as a whole due to the professionalism or lack there of by the staff at this office. As an insured CLIENT we need to feel protected and safe as well as having a feeling of security and respect. Is that to much to ask for as a paying client? We will never use Progressive nor would recommend them to anyone... Be aware for agents like these who are happy to take your hard earned money and not provide the basic services in return. read more