Mr. Adams has been great, seriously a kind man who made our few conversation seem personable and…read morevery informative. However, you rarely get the opportunity to communicate with him and often are subject to his assistant. The assistant has been rude on a few occasions now, (all documented). It is because of this I personally recommend choosing a different office to handle your insurance needs. The few times you have to deal with your insurance company after signing up will be due to you experiencing an accident or for help/questions while injured and you deserve someone kind, understanding, and attentive to your needs. Why else would you chose to give them your money when there are SF agents on almost every corner. Wish you the best.

Not all agents are created equal. In dealing with the agents in this office I have received great…read morecustomer service. All my questions were answered, and Savanna went out of her way to get answers to all my questions. I appreciated being told things for face value, and honest opinions. Highly recommend getting a quote, and giving them a try.

Worst customer service EVER! After I cancelled my policy Daniel still charged me over $300. I…read morecalled his office MULTIPLE times, left messages with his assistant and he wouldn't call back. I called the 800 number and they said they could see my policy was cancelled and that I was still being charged but there was nothing they could do and I needed to contact my agent. I ended up sending Daniel a message telling him my next step was to file a police report, he text me back saying he had cancelled my policy and no charges were taken out and again he won't answer my calls or txts. DO NOT GET INSURANCE THROUGH HIM!!

Been struggling with as issue with this agency, and have tried many times to resolve it. I hate to…read moreleave poor reviews, but don't know what else to do! 8/2018, I discovered we did not have rental car coverage. 8/22/18 our State Farm (SF) Agent, Daniel Kroll, texted saying we should visit him to add coverage. Appt was 8/23/2018. We have this in writing. We met w/ Daniel & added rental car. 5/1/2022 car accident. I call Daniel who connected me to Claims who said we do NOT have rental car coverage. But we added it in 2018. I call Daniel. He assured me not to worry, it was just not showing in the system. 5/2, Daniel texts: "As far as the rental car... call Enterprise. Pay for the rental car & send me the receipt. I'll write you a reimbursement check." We have this all in writing. As shown, Daniel committed to paying for rental car where I wrecked & back home, via a reimbursement check. Our car took 2 mo. to repair. During this time, I spoke w/ Daniel several times & went into his office. Each time, we talked about how long repairs take. I expressed concern I had rented for so long. After 30 days, Enterprise (Ent) charged me, & I had to re-rent. He advised me to keep the receipts, so he could reimburse in 1 check. On 7/11, I emailed Daniel receipts totaling $1,623.06. No reply. On 7/20 I email again. Daniel responds: "I got the reimbursement check sent out. The coverage for rental car is up to $600 so that was the max I was able to refund." What? I called his office. Daniel was on vaca, so I requested he call. A week went by. My husband & I called his office, cell, & sent texts. No response. Finally got a call fr Daniel after filing a complaint with SF. He claimed he said there was a $600 cap on the rental car when we spoke right after the accident on 5/1. Untrue. How could he have told about the cap when he never added rental in 2018? He lied to cover his mistake. We call rental car agency & asked why we were never made aware of the cap. They said b/c there was no rental car coverage, there was no cap. We call SF customer service, & they said Daniel added rental car coverage AFTER 5/1/22, we did not ask him to do this as we thought it was added in 2018. I call SF 8/18 to add details to the case & found Daniel had it closed by saying he "resolved the issue." This too is a lie. We are saddened the word of Mr. Kroll was taken over ours- even though we have written proof he promised to reimburse ALL of the rental car coverage. We are good, honest people who have been w/ SF for over 20 years. We just need to be reimbursed for the rental car as promised. Happy to revise this review once we are fully reimbursed.

Cool guy, very nice and communicative, straight to the point, did one transaction with him. Thank…read moreyou so much.

We just started working with Zach a couple of months ago, and he's awesome! He's very quick and…read moregreat with communication. I'm sure we'll be sticking with him as our agent for years to come! I highly recommend this location!

Brian is truly the BEST insurance agent. I love that he always answers his phone and is able to…read moreaddress all of my concerns quickly. I have been working with him for the past year now and he has been able to help me and my family with all of our home an auto insurance needs. I would recommend him to any of my friends and family!

Johnny is the most personable insurance agent I've ever had the pleasure of working with. Thank you…read moreJohnny for always being responsive in literally minutes! Go with these guys they take care of you and your business if you got one!

Johnny was very patient and give us the best price on our auto and home insurance. He Thoroughly…read moreexplains everything. Thank you all for helping us save a tons of money. We will surely refer this team to our friends and relatives.

3 years with zero claims. 3 years with in house requested…read moreseasonal cancelation for R.V. as on home page to do so and not through e-mail..In following exact same request/protocol for the 4th year,I was met with an abrasive,arrogant attitude from owner of the agency in Draper,Utah because I simply wanted to cancel.(as I have in past for non use in winter months). No explanation of terms,just a "I've been doing this for 17 yrs,and never heard of this" and " I don't know who you were talking too,but we don't do that" ...Well apparently they have,because I have records of previous years,with dates and they better as well.In closing,with a perfect payment record and zero claims,I was told by owner I wouldn't be able to get insurance with them again by cancelling...These actions contradict all their sales pitches and mottos on their home page.And graduating from BYU, shows a questionable reason why that would even be mentioned.

Mike And his staff are awesome. They really care about the customers and it shows though their…read moreexcellent service.

SHELTON INSURANCE.INC SLC.UT 84117 My husband an I have been…read morewith Shelton Insurance for over 5yrs now. We have really totally enjoyed the great rates for homeowners insurance and auto insurance for all three of my vehicles. The 24/7 customers service is great. I enjoy being able to pay my bill any time of the day or night. The website is also user friendly. And if I ever have questions. The customer service with Shelton Insurance is so nice, polite, an easy to communicate with an available any time. I honestly will never change my insurance because the great service. My kids are now with Shelton insurance. Thanks for the great Service an your customer Service, Its businesses like yours that make it enjoyable to work with. Cheryl Shields

Terrible company. Was sent a letter our insurance carrier was no longer being serviced by their…read morecompany. Was not given any options and tried to call and speak with agent. Never got anyone to return a call and only had problems. Will never use them again and do not recommend them.

Sue Neser at Insure Pro is amazing. She has exceptional customer service skills. By the grace of…read moregod - she happened to be the only person answering phones and she helped with my problem. She was a great listener - and resolved my issue. Best service ever!!!