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    Ask the Community - Roxy Guitar

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    Guitar Center

    Guitar Center

    (44 reviews)

    $$$

    dudes are cool here. always buy stuff in the DJ and lighting area, always have a good experience…read more employees seem to have alot of knowledge and its always nice to have answers. trade in program is nice too. got old gear? they'll buy it. sometimes you get lucky too with equipment and get some steals on used gear. overall, cool spot.

    I've gone to this store a lot because my son's gym is down the street and I love guitars. I've…read morespoken with several employees here, spent a good amount of money here and at other Guitar Centers, and I genuinely want this business to succeed. I appreciate having a store nearby where I can try inventory, grab what I need, or get a guitar set up for a reasonable price. I also appreciate not having a sales associate hovering over me the whole time. That said, only about one out of every three employees seems genuinely pleasant, helpful, or even remotely interested in customers. The other two often come across like they barely tolerate anyone walking through the door. I try to be empathetic because I know difficult jobs and difficult people are real. I work in schools with kids who struggle with emotional dysregulation, and I've done that work for over twenty years. I understand frustration, burnout, and how unreasonable people can be. But part of being a professional is not unloading that frustration onto the people who are not causing it. If I'm in your store browsing guitars, spending hard-earned money, asking reasonable questions, and making a polite attempt at conversation, then don't meet that with a sneer, a condescending correction, a blank stare, or obvious annoyance. You do not have to love your job, but you should at least act like you understand that customers are the reason you have one. And here's something else: it is a terrible look when employees stand around loudly talking about how stupid customers are. I hear that kind of thing almost every time I walk into a Guitar Center. Yes, some customers are difficult. Everyone knows that. But if you work in customer service, then some baseline professionalism is part of the deal. Constant visible contempt, complaining, and bad vibes make people not want to spend money there. What makes this especially frustrating is that I'm not talking about unreasonable demands, returns, or haggling over junk gear. I'm talking about normal interactions. Guitar Center offers something online retailers cannot: the chance to come in and try gear in person. That should be your advantage. Instead, too often the experience is long lines, snide attitudes, and a general sense that customers are a burden. Honestly, I've had friendlier, more helpful experiences at local fast food places. That should concern management. I should not feel like I need to minimize all interaction with staff just to avoid being treated like an inconvenience. I rarely leave angry reviews. This is the kind of thing I might write once in ten years. So this is not casual complaining. Over time I've bent over backward to give Guitar Center the benefit of the doubt, but the employee culture at too many locations is a real problem. And if management does not see that, then management is part of the problem. To the employees who are helpful, friendly, and professional: you are the reason I still come in at all. You are appreciated. To the others: dealing with people is clearly not your strength, and that becomes the customer's problem every time someone walks through the door. Guitar Center will not lose customers because people suddenly stopped wanting guitars. It will lose them because too many customers would rather buy something sight unseen from a company with decent service than deal with the attitude in your stores. Signed, a concerned customer.

    The Guitar Rescue

    The Guitar Rescue

    (19 reviews)

    I write to extol and celebrate the virtues and amazing craftsmanship of Michael Virok, the owner of…read more@theGuitarRescue.com and a Luthier extraordinaire. This review has been a long time in coming, due to several serious family medical issues combined with a move to another state, and it is a review that I am grateful to finally write. Michael graciously and kindly helped me to complete the final (and most important) phases of mods on my 2006 Gibson SG Standard. My overall goal was to switch the colour-scheme of the hardware to Black, and so that it also had the "Doom" affinities of my previous guitar, an ′86 Jackson Custom made in the San Dimas workshop. The first phase of mods began with the installation of new tuning pegs and control knobs. I was able to get some Grover 102BC Original Rotomatic Black Chrome tuning pegs to replace the original faux-ivory white ones, the latter of which have really thin attachment posts (which I have seen break due to desiccation a few times). I always loved the control knobs on my Jackson, so I got a set of four Proline Back Chrome Textured Dome ones, which feel like home to me. The next phase of mods involved replacing the Gibson pickups with something more suited to my style of playing. I decided to go with the EMG Zakk Wylde 81/85 Humbucker Set in Black. Both of these are active pickups, like the one in my Jackson. I went to one of the big-box stores for the installation and when I picked it up, the tech (i.e. not a luthier) said that since the electronics cavity of an SG is notoriously small, he was unable to fit the battery inside of the cavity, and it was returned to me like this. He suggested that I find a luthier who could rout out a battery-box to ameliorate this situation, because the store didn't even have the proper tools for the work. I was, like...WTF. So, I found a real Luthier in Michael Virok. He was able to discard the splitter connecting the new pickups and wired them directly together so that a battery could actually fit in the cavity - without having to rout out a battery-box to the side of the cavity. While this setup may use batteries more quickly, there was no need to do any invasive procedure to install something by doing it this way (which I thought was a great idea!). He did this while I waited. Gratis. The final piece of the puzzle was the installation of a proper tremolo system, and I asked Michael if he could put a Kahler whammy-bar on it, because I absolutely adored the Kahler on my Jackson. Michael acted as a de facto consultant on this, and he graciously helped me to determine which Kahler model would be the best-suited for my SG. Bear in mind, that literally no other luthier in a 100-mile radius said that they could do this...not even in Philly. He installed the Kahler 2200 and it works perfectly! Taken together, I offer my highest recommendation, without any reservation, for Michael Virok at The Guitar Rescue as the regional go-to Luthier extraordinaire. If you live anywhere within an hour-or-two of Lawrenceville, NJ and have the need to do something, anything with/to your guitar, PLEASE let him work on your axe! I drove all the way from King of Prussia (PA) based on his reputation alone, and was so impressed with him. He is kind, affable, and a consummate professional whose only concern is customer satisfaction. Thank you so very much, Michael, for literally everything, and humble apologies for the exceedingly long delay in submitting this review. Namaste...

    Took my guitar in yesterday and got it back today. Full rewire and setup. Sounds perfect! Provided…read moreme with some history on the 1983 Fender Fullerton Stratocaster I brought, which I always wanted to get confirmed. I would highly recommend.

    Roxy Guitar - musicalinstrumentsandteachers - Updated May 2026

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