I cannot say enough good things about Victoria and my experience with Smart City! I've worked with…read moreVictoria for the past two years, and she has gone above and beyond every single time to help me find an apartment that actually feels like me. Apartment hunting is incredibly overwhelming and stressful, the options out there are endless, and a lot of apartments are deceiving, but Victoria somehow makes the entire process feel so much less scary and so much more manageable. She is patient, attentive, incredibly knowledgeable, responsive, and genuinely cares about finding the right home for me -- not just getting me into an apartment. I trust Victoria completely, which says a lot. I've sent her paragraphs of apartment requirements, questions, and probably way too many messages at all hours of the day, and she has always been incredibly patient and helpful. She listens to what I'm looking for, remembers the little details, and puts real thought into finding options that fit my needs. She has exceeded every expectation I could have had for an apartment locator. One thing that really stands out to me is that I ended up signing for an apartment that unfortunately no longer works with apartment locators. Even though Victoria wasn't able to be involved in the process in the same way, she has continued to be incredibly supportive and helpful. That really says everything about the kind of person she is. She genuinely cares about her clients and wants them to be happy, even when there's nothing in it for her. This was my second year working with Victoria, and the fact that I continue to come back to her speaks for itself. She has made what could be one of the most stressful parts of moving feel exciting and even fun. Victoria has set the bar incredibly high, and I would recommend her to absolutely anyone looking for an apartment in Austin. She is the first person I would send my friends, family, and coworkers to without hesitation. I'm so grateful for everything Victoria has done for me over the past two years. She is truly an incredible apartment locator, and Smart City is lucky to have someone like her representing the company. If you're looking for an apartment, ask for Victoria -- you will not regret it!

Jordan, was nice enough. But I had to give him the area I was interested in. He did very little…read morelegwork other than tell me what I already had found out. I gave Jordan the phone number to the management properly that I eventually rented from! I would not recommend Jordan or his company for two reasons. 1.) After explaining to Jordan what I was looking for a lower crime neighborhood and less transient people. Jordan recommended The Summit apartments where residents expressed numerous transient issues. (Jordan does not know the properties at all he is just in sell mode to get his commission) 2.) They, Jordan and Smart City, are just interested in "closing the deal" and have very little sway with the properties. They, Smart City, doesn't hit multiple properties. Smart city just pushes the properties on a preselected list where I suspect Smart City gets the most commission. The leadership cannot be that great if this is their business plan! Push the properties on their preselected list! Like I said I had to go to the neighborhood that I liked, 45th and Guadalupe, and get a flier from one of the properties and then call the properties listed on the flier. I ended getting the apartment on my own. DO NOT WASTE YOUR TIME.. Smart City only wants to close the deal and collect full commission on the least amount of effort on their part. I will not do business again with Smart City! Such a waste of time!

I was impressed with the knowledge, inventory, and experience of my apartment hunter, Rich because…read morehe knew where I would like based on my criteria. He lead me to three different places and we both agreed the first one he showed me was the one. However, I appreciated his willingness to show me personally what was available and his input after we visited each. Now to see if the place I really like accepts me!:) It's nice to work with someone with a similar sensibility of what is nice in a place and a willingness to deal with my being picky about what I want. There are so many places in Austin with bad reviews for pests, crime, and bad management, it's great when you have a guide to help sift out the good from the bad.

The company started out being responsive and then quit. He NEVER showed me an apartment and then…read morepulled the "im a Christian Card" when a deal fell through he never followed through despite texting he would. I found another rental company that actually spoke to me on the phone and took me to several properties. After he hooks you with initial contact you lose him. Find someone whose arrogance is replaced with ambition! Hes all about minimum work with maximum pay! This is an update they asked me if im African American? His latest text is threatening to contact my employer and call "The authorities". For harrassment when i told him i was going to post a review on yelp. Yet, he hasnt blocked me...? Another update After posting this, a representative reached out, took accountability, and extended a sincere apology for how the situation was handled. While the initial experience was incredibly stressful, I appreciate the professional follow-up to resolve the matter."

We couldn't have made our move to Austin without Amy's help! She truly alleviated so much stress…read morefrom our search since we were moving across the country. She provided in person tours while we were in town and helped with virtual ones while we were away. We love our new place and couldn't have done it without her!!

Amy's truly amazing. My husband and I contacted Amy through Yelp after being scammed by a few…read moreproperty managers. She has been a great help. She helped us find properties in Austin exactly as we wanted. She saved our time in touring properties by creating touring itineraries before hand and was very prompt in communicating our needs with the property management companies/listing agents. We highly recommend her and if needed, will definitely use her service again.

Teresa Perdomo is an absolute lifesaver. She did so much of the leg work and knew exactly which…read moreluxury buildings were offering 13 weeks of free rent and waived additional fees. I ended up moving into a much nicer place than I thought I could afford! Don't waste your time with others, Teresa is the one to contact for less stress, quick responses, and saving you money!

She made the process extremely simple, very responsive, and nice. We're very grateful and highly…read morerecommended her services

We've worked with Michelle to buy our house in Austin and she's truly great to work with. She is…read moreeasy to communicate with and is reachable at all hours - we did have a few late night calls when discussing offers. In my opinion, what sets her apart is her understanding of the market, especially the Austin market which doesn't obey any set rules. Given the number of transactions she has handled, she has intimate knowledge of the market and knows what's happening all over Austin, not just in a specific neighborhood or zip code. She is also the first to point out neighborhood or house quirks and fully explores what that would mean to us as buyers. She does a lot of the property analysis even before going to the property and checks if those special considerations would be issues for our family. With Michelle, you'd be buying a house knowing what you are buying. She also helped rent out a house and handled the rental process seamlessly. Her deep knowledge of the market, her advanced skill level when tweaking offers, her amazing contacts for mortgage brokers and insurance agents and her ready availability to discuss all things real estate is what drives us to want to go to Michelle when we have another real estate need!

AIR was great to work with during the sale of our home in Austin. Michelle & Neil were…read moreknowledgeable about the market, communicative and worked diligently to get our house sold in a tough market. We were out of state during the entire process but Michelle & team kept us in the loop and provided insights and worked to get the sale completed. Recommend AIR & Michelle for your real estate needs! You will be in good hands!

My wife and I were first-time home buyers and went with Bramlett Partners based off reviews online…read more We ended up being contacted by Kiel Schmidt who was very professional and thorough regarding what the entire buying process would look like. He provides very clear communication regardless if you prefer calls/emails/text, and he was very accessible throughout the whole process. This was especially important as we were buying from out of state with the intention of moving to Austin soon. Kiel gave us recommendations for what pricing to start with and helped with negotiations as well as giving a recommendation for a home inspector so that we would be well prepared on the condition of the house during the option period. Negotiations were data-driven with comps in the area and he also provides monthly market analysis. I would definitely recommend Kiel for home buyers!

Carson was my buyer's agent when I was a first-time homebuyer, and I had a fantastic experience…read moreworking with him. He helped me sort through my priorities and ultimately find exactly the house I was looking for. Over the years, we regularly kept in touch about the market and my home's value. When it came time for me to move, there was no question that I wanted Carson to be my seller's agent as well. His advice on pre-sale preparation and pricing made a real difference. We received an offer within two weeks, while many other units in my development had been sitting on the market much longer, even after price adjustments. Having an experienced, knowledgeable agent like Carson guiding me through both buying and selling made all the difference. I would absolutely recommend him.

Justyn LeFebvre and the team at Strub are the best in the business. Justyn mobilized a team that…read moredid painting, repairs, pictures, advertising, staging and listing. His operation was so smooth, that by the time we listed, we had offers waiting. His pricing was perfect to create interest but also right in the sweet spot to bid up. Our home in Travis Heights was sold in less than a week and I still can't believe the final sales price. Side note: After staging, I considered keeping the house as an Airbnb, but the price was too good.

Mark truly did an amazing job on selling our duplex! Our property was a unique one, and he was…read morequickly able to assess the best way to market it. As a former salesperson myself, I marveled at how well he managed us, the buyers, and the whole process. He truly took it all on, and we were able to be way less stressed and less burdened than any other real estate deal. In fact, after working with about 6 realtors in other transactions, I would definitively say he was the absolute best! Truly a gem. I will recommend him to friends and family for a long time!

Ashley Jackson was our Real Estate Agent when we wanted to sell our rental property. Several things…read morestand out as the selling process was occurring. My wife and I felt totally supported by Ashley as she helped us evaluate the many offers we were getting. We didn't know much about the "ins and outs" of selling a house, so Ashley guided us step by step through the process. She carefully pointed out critical decisions we needed to make and showed us the differences between the offers we were getting. We felt very secure as Ashley guided us through the whole process. Ashley is a positive force in the real estate business and we recommend her to anyone who is considering buying or selling property.

Ashley was our realtor for our first home purchase in 2017, and she was the first person we reached…read moreout to when we explored the idea of selling in 2022. By early 2023, she sold that first home for us and helped us purchase our second. I have the utmost respect for Ashley and unparalleled trust in her knowledge of the city of Austin, the real estate market and beyond. Buying and selling simultaneously sounded overwhelming, but Ashley confidently guided us all the way through the process. We had seamless transactions on both ends, and couldn't be happier with the outcome. She is quick to respond and her enthusiasm for her work and for the city is palpable. I highly recommend Ashley to anyone looking for a realtor with deep experience and a near-Encyclopedic knowledge of Austin.