HORRIBLE STAFF!! I have been going to Dr. Malone for years now and was always OK with the customer service because Dr. Malone herself is a kind person. However, I have seen her staff be catty with one another. Talking about each other to me, the patient! The hygienist always has an attitude and makes rude remarks. The most recent problem, I had a crown put on and it fell off the next day. So I decided to go to a different dentist to take care of the problem. Reason why, I had been to Malone's office 4 or 5 times to have the crown put on and had sat there for at least 1 hour each time waiting because they didn't know how to put in the crown type that I had. After getting my crown placed back on from the other dentist, I then came to realization that when Malone's office had charged me for the crown, they had never sent it to my insurance. So I had paid the full price and it wasn't cheap. The secretary, Michelle, has been taking her sweet time to get the problem fixed. AND HAS HAD AN ATTITUDE THE WHOLE TIME! EVEN THOUGH I COULD SUE THE SHIT OUT OF THEM! It's been nearly 2 months and I still don't have my full refund. It's ridiculous. Every time, we call the office, "I will have to look into that." and then she doesn't reach and we have to call back a week later to see if she ever did look into it. Not to mention, they are always running behind, even when I have the first appointment of the day and I still don't get called back until 20 minutes after my scheduled appointment.
HOW MANY PEOPLE HAVE BEEN SCREWED OVER BECAUSE OF THESE ERRORS MADE BY THE OFFICE STAFF? read more