The only reason I went here was the extremely limited pharma-psycho practices in my area. Almost NONE will accept Medicare so therefore won't accept my secondary ins. They are extremely money hungry and took my co pay ($50.00) out of my account without asking when they said I didn't give 24 hr cancellation notice, I called on Thursday to cancel a Monday appt. Katherine is OK but the rest are not good at all. If I can find ANYONE else to prescribe my meds....I will do it in a minute. I empathize with Megan D completely. Believe me, if another practice opened in the area and was completely honest and above board with all the ins and finances...they would be swamped with new patients. The only other requisite would be Medicare enabled. There are a multitude of older Americans with mental health issues who can't get help. ROW is not even relatively CLOSE to my house but I got very little help with using ZOOM for telehealth visits. This means a 1 hour ride for a 10 minute visit with Katherine and then another hour ride home!!! Not only a half day gone but GAS and wear & tear on my vehicle!! Ridiculous. OK I'm done. All I can say is for a practice that is supposed to be HELPING PEOPLE WITH MENTAL PROBLEMS this place only adds to the mental stress of everyday living. One last thing...apparently these reviews mean nothing to this company. As I said in the beginning////all they care about is the CASH!!!!!!!!!!!!!!!$$$$$$$ read more

SO UNPROFESSIONAL. The receptionist is rude and acts entitled; will talk down to you even if you're an adult with way more education than she has. She acts like she's in charge and can't even make sure a prescription gets refilled appropriately. Just tells you you're wrong even when you have proof that you're right. They won't let you speak with your provider unless you're in an actual appointment so there's no way to resolve any issues. Unethical practice, do not recommend at all. read more

I have never had a therapist tell me that they cannot perform a tele-appointment without video and actually be a source of stress in the interaction. I would recommend NOT having therapy here unless you would like to become more stressed. I would only recommend medication management with this practice. I want to start off by saying Rosemary is wonderful as I encountered in my interactions with her during my appointments, so much so she suggested that I do in house therapy with Theresa. First session with Theresa was a usual intake session, so I made reoccurring appointments. In my line of work my work schedule can change the night before and that happened for my second session so I called to change it as a tele-appointment. When I called in for my appointment I was told that I could not perform the appt by phone, but had to have the session by video. I explained my situation and she kept insisting I could only perform it by video, and I could not understand why they would give a number to dial in via phone then but just told her she could cancel it instead and we would just have to speak at the next appointment I had booked. She told me she was still going to charge me for my appointment, and I told her that it was fine, but to please cancel my reoccurring appointments I had booked as I would not be continuing on. . read more

This practice is highly unprofessional. Genie the office staff is incredibly rude, dismissive and mocking. Ms. Rosemary is short, not flexible or a good communicator. Avoid this practice at all costs. read more

My experience with ROW Psychiatric is similar to some of the other reviews I've seen. I wish I had seen the reviews before starting therapy for my daughter and myself there. The sad truth is that mental healthcare in this country has been a mess for quite some time, but COVID absolutely made things much worse. We searched high and low for a practice that both saw patients in person and was in-network with our insurance company. ROW said, up front, that they did both. Like most therapists they require keeping a credit card on file. Fair enough. But the first red flag was our credit card being charged at odd times. We'd go into an appointment, but we'd be charged our $25 co-pay a day or two later. That became somewhat problematic as it was confusing keeping track of which charges were for which visit as we'd both have weekly visits. Ok, not the end of the world. The real trouble began when all of a sudden we received a charge for $188 out of the blue. No call, no nothing from ROW. That was the start of a very long, stressful process of calling and emailing both with my insurance company and with ROW to get things straightened out. From the beginning they said they were in-network, yet all of a sudden we were getting charged as out of network. Throughout the whole mess, Jeanie (ROW's office assistant) was often rude, dismissive and flippant about what was going on. I couldn't get an answer from anyone on why all of our appointments were not being covered by insurance. It seemed as though Rosemary (the owner of the practice) and Jeanie couldn't care less about helping to straighten it out until I finally asked them to remove my credit card from their system. I received an email response to my request from Rosemary that was extremely unprofessional. Once they were no longer able to just charge my card for the claims my insurance company was denying, I finally received a phone call from Jeanie that their "billing guy" (she wouldn't give me his name) called the insurance company and it's all fixed now. It wasn't fixed. Admittedly, not knowing what to do, my husband put a dispute onto the last unauthorized credit card charge and once ROW found that out, we got a call from Jeanie saying we weren't allowed back in until we called the credit card company to tell them there wasn't a problem anymore. She said it effected their merchant "rating". We complied, giving them the benefit of the doubt that it wasn't a problem on their end, had the dispute removed, and called Jeanie back only to hear both my daughter and I were still discharged. After all of this, I finally heard back from my insurance company who said, in the end, it was ROW's fault because they were supposed to be sending the bills to the insurance company's local branch and weren't so the insurance company thought they were out of network. It took me almost 6 weeks and many, many hours of calling and emailing to get that figured out. I understand that billing issues happen. Insurance companies aren't easy to deal with, I get it. But the entire issue was HOW it was handled by ROW. Jeanie is almost singlehandedly responsible for how this entire ordeal went due to how rude she was. At no point did she ever acknowledge that it could be their fault. Rosemary deserves blame as well as the so called "leader" letting Jeanie do what she does to those seeking help with mental health. But all it took was communication. Working with instead of against us would have gone a long way. I do need to say, though, that Theresa was the only bright spot throughout all of this. She was a great therapist and was in no way to blame for what we went through. Unfortunately, the rest of the staff there was able to make this a bad experience. We were treated very unprofessionally and I highly recommend you stay away from ROW Psychiatric. read more