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    1.1 (155 reviews)
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    Mayra I.

    I've never experienced such a major delayed just to wait to check in. The price was what got me but it's not worth the wait!! 2 hours just to check in and sign papers! A huge line outside the building!! Kids crying! Only one person at counter!! Then someone else came to help but notice how two of his friends came In to rent a car and they weren't on the line!! Now that's upsetting. The gent of the counter had taken care of them and they were out and about. We all noticed it!! No apologies no explanations. To everyone please this place is the Worse!! Beware they are lazy and they do not acknowledge or value their customers!! Go spend your $ elsewhere

    Loooong wait, a ton of people, no timelines.
    Yana K.

    4 hour wait, 100+ people waiting. The worst car rental in the world! If you think your car is waiting for you to pick it up, think again You sigh your name on the notepad, and prepare to wait indefinitely. The clerk does not tell you how long the wait would be, Each and every person there was upset and complaining. Never again!!

    The confusion inside.
    Londa L.

    I got 3 words: Don't do it! Don't fall for the cheaper price. There is a major disconnect between the counter and the people going to get the cars.. we reserved a car online days ahead of time... They did not have the car and furthermore there was a line of people that had been waiting at least 2 hours for their car rental. I understand PR adheres to a slower pace but this was ridiculous. No matter how much cheaper this is I would definitely recommend if you're flying in from the airport just get a car at the rental place at the airport, don't even fool with this. I'm not even exaggerating. Routes 2-4 HOURS TO GET A CAR brought to you. Hertz 3 minutes at the counter, walk to your car (15 minute tops) and your on with your life!

    The outside of the never ending waiting area
    elizabeth H.

    The ladies in front had been there for over 5+ hours. Everyone was so frustrated, kids crying etc.. we waited an 1+ hours before we just took an Uber instead & him as a local told us those people were going to wait in line until the morning when they open back up again. While they stayed hopeful, he said that place is known to trick people. I don't understand though, why the 5-6 employees weren't doing anything but stand around, are they trying to attract customers, tourism or not? They should close & be an honest business & stop treating customers like they don't matter. PR has so much to view & culture to offer but to arrive to this as a welcome was not plant at all.

    Front
    Juan N.

    Don't come this place avoid at all cost this place is a joke 2 hours to get my car rental only 2 people doing reservations and one keeps walking away while it's super crowded this line has not moved at all.. yeah won't be coming back..

    Roach on driver mat
    Jess H.

    If i could give this place 0 stars I would. This was my very first time to Puerto Rico and this place made The experience HORRIBLE once I landed. Tells you to call to get directions to the shuttle and nobody ever answered. Shuttle was supposed to come every 10-15 minutes we waited an hour before finally grabbing a taxi and paying to get there. Then get inside its 2 people working at snails pace I waited in a line just to sign papers for another hour. Then waited 45 minutes to get a car since the "kid" took our papers and then bounced without notice. The staff is extremely unprofessional and the girl spoke in Spanish like "white people" couldn't understand her telling her coworker to just give a "f'd up car". 3 hours from time i landed in San Juan to time I got a car and drove away. It was so bad I had to take before photos of the car myself so nothing comes back to me cause they just make you drop the car and go they don't check it they just put in a line to clean and give to another person and the car i was given clearly been in an accident the whole back bumper hit. The car also had roaches inside. YES ACTUAL COCKROACHES. Pulled out the car that was on a bag we had Be aware if you end up getting this car full of roaches

    Routes Airport shuttle van on 04/28/2023

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    1 year ago

    Non refundable car, 3 hour wait, one person working the counter, ridiculous. This place should be shut down for malpractice. Ridiculous

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    1 year ago

    WORST CAR RENTAL EVER. We waited 4 hours for a car. Very bad service. Never again. Don't waste your time on this place.

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    Page 1 of 4

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    Review Highlights - Routes

    Posted in this review is a photo of the Routes shuttle van so you know what it looks like (believe me, it helps to know what you're looking for).

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    Alamo Rent A Car - It's the back of my drivers liscence , top is original and bottom is a copy they gave me when I had it renew .

    Alamo Rent A Car

    4.2(205 reviews)
    1.5 km

    I went off the plane in San Juan got my bag and walked into the car rental place across the street…read morefrom the Arrivals area and was greeted by a really nice guy (I think his name was Oscar?) who checked me in in about 3 minutes and called over another super nice kid who took me into the garage and pointed at a row of cars and said "pick one of these." A row of pristine clean cars. I picked one, got in it and left. When I returned it I pulled up and another super nice guy looked at my papers and said "you owe zero dollars have a nice flight." And I went on my way. THANK YOU ALAMO !! I will always use Alamo anywhere now, I've never had such great and easy service in such a long time.

    I made and paid for a car reservation for my mom and when she got there they said she couldn't get…read moreher vehicle because the credit card that paid in advance for the reservation wasn't in her name. Which doesn't make any sense if she was the driver and they had everything else in her name she even offered to put her card on file even though I paid for everything and extra insurance when I asked to talk to the manager she said she would cancel the reservation but couldn't give me a refund??? That I had to call customer service which is on central time so closed and then hung up on me when I said that wasn't happy with the idea that she's canceling my reservation but not giving me a refund or recipe for the cancellation. So NO I would not recommend Alamo because clearly they will take your money but not guarantee your reservation or refund.

    Photos
    Alamo Rent A Car - Front of my drivers liscence , the bottom one is a copy they gave me when I renew it .

    Front of my drivers liscence , the bottom one is a copy they gave me when I renew it .

    Alamo Rent A Car
    Alamo Rent A Car

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    Black Tie Car Rental - Grand Wagoneer Serie 3 Black www.carrentalpuertorico.com

    Black Tie Car Rental

    4.6(11 reviews)
    1.1 km
    Locally owned & operated
    24/7 Availability

    I can't say enough about this service! It's absolutely…read moregreat. The rental car experience at San Juan International Airport is horrible but with Black Tie it was so easy. They communicate constantly. I didn't wait for more than two minutes when they showed up with the car and the keys were handed over to me and I was on my way. I kept the first Chrysler Pacifica, which was absolutely perfect brand new and spotless for one week with my family. After my family returned to the US I changed cars to a Honda pilot and that changeover was also seamless. The Honda pilot was brand new spotlessly clean, and performed flawlessly. The Team at Black tie is great. I have a large family and this service made my trip even better. Puerto Rico is great and Black Tie Car Rental is awesome. I highly recommend them to everyone and I'm quite sure that the cost was comparable to the long, hot confusing rental car agencies around Luis Munoz International Airport. Rent your cars with Black Tie you will not regret it.

    "Black Tie Car Rental made our Puerto Rico trip so easy. The communication was excellent, the van…read morewas spotless and exactly as described, and curbside pickup and drop‑off at SJU saved us a ton of time. Friendly, professional service from start to finish - I would absolutely rent from them again

    Photos
    Black Tie Car Rental - Audi Q7 available at www.blacktiecarrental.com

    Audi Q7 available at www.blacktiecarrental.com

    Black Tie Car Rental - Grand Wagoneer Obsidian, available for rent at www.blacktiecarrental.com

    Grand Wagoneer Obsidian, available for rent at www.blacktiecarrental.com

    Black Tie Car Rental - 2024 Oddysey Sport available for rent on www.blacktiecarrental.com

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    2024 Oddysey Sport available for rent on www.blacktiecarrental.com

    Avis - Roaches in rental car

    Avis

    1.5(140 reviews)
    1.2 km

    Angel Gonzales was absolutely exceptional. From the moment an issue came up, he took complete…read moreownership and showed a level of care I have rarely experienced anywhere. I had a slow-leaking tire and had to return the car earlier than planned. In the process, I accidentally left the RFID garage opener in the vehicle. By the time I realized and returned to look for it, the car was already gone. Without hesitation, Angel went to the mechanic where he suspected the car had been taken and even brought the car back so my husband, Jorge, could personally inspect it. He reassured us every step of the way that the RFID was not in the car and treated us with genuine concern and empathy. We left feeling heartbroken, believing the opener was lost. Halfway back to our hotel, Angel called us to say he had found it on the ground at the office. That moment said everything about who he is. I can honestly say I have never seen this level of commitment to customer excellence. Angel went far beyond his role, made the situation personal, and ensured we ultimately left relieved and grateful. He is a natural leader and a true asset to Avis.

    AN ABSOLUTE CLUSTERFCK. Avoid at all costs. You wait 30 minutes at the desk and the you walk to the…read moregarage and wait 1-2 hours with 30 people for the ever-vanishing 3 employees to bring your car to you. No one knows what the he'll they are supposed to be doing. Absolute chaos. While rental companies in the rest of the world just give you the keys and your space number so you can get the car yourself, San Juan Avis stands alone as the most disorganized company on Planet Earth. Latin America's superpower is to make things as slow and inefficient as possible. This time, it outdid itself.

    Photos
    Avis
    Avis - Bondo patch?

    Bondo patch?

    Avis - All the other people who are also waiting 2-3 hours for a car

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    All the other people who are also waiting 2-3 hours for a car

    Routes - carrental - Updated May 2026

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