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Route 18 Auto Sales

5.0 (1 review)

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29 days ago

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Diehl Chevrolet of Hermitage - The white Ford F-150.

Diehl Chevrolet of Hermitage

(31 reviews)

Greetings!!! I'm writing this review to protect anyone…read morethinking of working with Diehl Toyota in Hermitage. Wednesday 2/19/25 -My son had found a truck advertised online that fit EXACTLY what he was looking for. He started the process working with Noah W in sales to purchase the truck. He took pictures of his trade, started to secure financing plans and even scheduled an appointment to go test drive and possibly buy. We are over an hour away from the dealership. He even considered taking a day off work to secure the deal if needed. This morning 2/21/25 he calls Diehl to finalize plans to see the truck and SURPRISE the truck is sold!!!!????? How could this possibly happen??? Was it even ever available???Why would they do this??? He was extremely disappointed!!! The sales manager had the audacity to try to sell him a different vehicle at the same price (a better deal for the dealer). To all thinking of buying from this dealership I would steer clear!!! Integrity and honesty are what we look for from car dealers. This dealer had none. It was a classic Bait n Switch!!! These dealers wonder why they are being cut out of the buying equation via platforms such as Carvana, CarGurus etc. ... I don't wish anyone to lose their job UNLESS dishonest business practice warrants it. Karma has a way of serving revenge for dishonesty. ABSOLUTELY Terrible

Total Repair Length was 43 days. Service department was terrible with Dave. He didn't treat…read morecustomers kindly. Bought 2020 Toyota RAV4 hybrid New from this dealer. Hybrid system malfunction code needed dealer service. Repair is covered under warranty but cannot be completed due to part supply issues. Was without rental/loaner for exactly 31 days and could not drive RAV4 Hybrid. After a week with rental vehicle, my Hybrid was finally repaired. Thank you Steven for your kind service.

Montrose Nissan

Montrose Nissan

(20 reviews)

Customer service: 10/10 Mechanical findings and estimate:…read more1/10 Trust in work: 3/10 Bottom line upfront I do NOT trust their mechanics. I want to be fair and objective with this review. The customer-facing side of the experience was excellent. The service advisors were professional, respectful, and easy to work with. No complaints there at all. My concern is with the inspection findings and the repair estimate on my 2014 Nissan Titan. The report stated that my headers/manifolds are leaking and that the vehicle would fail PA inspection. However, the notes also included language like "believe B1 and B2 headers are cracked," "advise diagnosis to confirm," and "cannot prove/disprove." That reads as uncertainty, not a confirmed diagnosis. There was also inconsistency with another item (RF strut), which was initially flagged as leaking, but later noted as possibly just cleaned off and not verifiable. That makes it difficult to fully trust the inspection results. Additionally, the report mentioned a heavy exhaust smell under the hood, but after picking up the truck, I did NOT notice any smell in or around the engine bay. Even my mechanics at my Army unit verified that they cannot see or smell anything. My issue is not that problems were identified--it's that a significant repair estimate was provided without clear, verifiable proof to support the findings. Recommendation (this would make a huge difference): Provide customers with photos, videos, or documented visual evidence of the issue (cracks, leaks, soot, etc.). This is a simple but powerful practice. I've experienced this firsthand with Tony Nissan in Honolulu, where they send pictures and videos during inspections. It builds trust, removes doubt, and helps customers make informed decisions quickly. Without that level of transparency, it's hard to justify moving forward with major repairs based on notes that appear uncertain. Bottom line: - Customer service: Outstanding - Mechanical assessment transparency: Needs significant improvement I would recommend getting a second opinion from a trusted mechanic unless clear visual proof is provided.

EMILLIO handled my purchase .. I cannot tell you all how much he did to get my deal finalized…read moreand perfectly as I wanted and needed while I read the bad things written on here,, I guess each to their own .... ALL the people at Montrose Hermitage dealership , treated me GREAT !! ALL the people were polite , concerned about getting me into the vehicle I had chosen ,, and spent almost a whole day to accomplish that I would highly recommend them to anyone looking to buy and to get financing etc... THANKS EMILLIO and the finance gentleman also for all your time care and making me a happy driver : ))))

Montrose Buick GMC

Montrose Buick GMC

(20 reviews)

TL/DR: Sales guy can't meet any expectations on delivery of car or any associated records,…read moreincluding misleading/false statements and information. Finance guy tries to get me to sign the title before ever mentioning or discussing rates, shames my credit score. Service department can't order the correct windshield nor find service records. I was delayed in getting my car 2+ days after purchase due to overall mismanagement and lack of care from this dealership. Everything other than my initial call to put a down payment on the car was mismanaged, misleading, and generally a mess of what seem to be lies or overall lack of care in follow-through. On the day I had arranged to drive an hour and fifteen minutes to the dealership to test drive the car, I get a call from the sales guy (when I'm already halfway there) telling me they just found a cracked windshield on the car and I won't be able to pick it up today but they will deliver it tomorrow. Not worth turning around, so I continue on my way... I test drive the car, all seems fine. We discuss price, and the sales guy is adamant they just spent $500 on service for the car plus now it needs the new windshield. Reasonable, so I go through with it with the assurance they'll provide the service records. Finance guy tries to have me sign all of the paperwork, including the actual title, without ever discussing what the rates or totals of the financing will be. When I bring it up, the rates are higher than I expect and he points to my (less than ideal) credit score and shamingly says, "well here's why." I had been unemployed for a couple months prior to the purchase so expected a dip in my score, but I did not expect that kind of treatment. Overall didn't make much of a difference on a low price car, so I continue to purchase. Delivery doesn't happen the following day, because they ordered the wrong windshield and "just can't believe" there were two different versions. They will deliver the next day... Delivery happens the 2nd day after purchasing the car, but on examination I notice it's at least 1-2 quarts low on oil. Given this is a turbo motor, that is highly concerning especially as it was just driven 70+ miles. Car was to be delivered with the service records, which obviously didn't happen. Low oil and no proof of services they "completed" means the services didn't happen... I call the dealership multiple times over 5-6 weeks before the sales guy tries telling me, "We were too busy to do the service so a shop down the street did it. I'll get the records from them this afternoon." Obviously a blatant lie... I never receive the records and when I tell the sales guy I'll be writing a thorough review he says, "You know what, go ahead! *CLICK*" This place is a joke and will do whatever they can to save money at the ultimate expense of their customers. Unfortunately I commended the sales guy on his "salesman of the month" award from a prior month. Spoke too soon... Classic "stealership" in my opinion.

I have absolutely no complaints. The salesman was so down to earth and very informative. He walked…read moreme through everything and made sure I understood everything. He made sure the vehicle was affordable and big enough for my family. After the pain my last vehicle had caused I was doubtful we could get another one but he worked it out for me and I'm very satisfied!!!! That's Alex and the staff of GMC y'all rock! The music is also a plus it's not elevator music !!!!

Route 18 Auto Sales - car_dealers - Updated May 2026

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