Great dealership!!! Great people!!!!! Made buying a truck so easy. Highly recommend!!read more

I purchased a 2015 Edge Titanium, which someone in the family (they will remain unnamed but not…read moreun-blamed) vigorously reversed into the side of our garage. The garage didn't fare so well, but thanks to Godfrey's body shop, the car looks better than it did when I bought it. The customer service was great -- they communicated every step of the way, did an amazing job, and returned the car with even the interior looking terrific. I also go there for oil changes and inspections and have had nothing but great experiences. I think the other reviewer had a bad day and decided to yell at clouds on the internet, because everyone I talk to thinks this is a great local business. After dealing with Preston's in Sharon a few times (ugh), I will be a staunch Godfrey's customer for the rest of my Ford-buying days.

do not buy from these people, they hit you with $3000 in fees that dont help you pay down you…read morebalance at all. I put $2000 down got my insurance through lemonade. I go to make my first payment and all the money put down when to their fees and "gap coverage" I don't want. None of the balance of my car was paid down with my down payment. I will never deal with these people again.

I recently purchased a 2006 Dodge Ram 1500 Quad Cab from them and I couldn't be happier with my…read morepurchase. The salesman was super friendly and remembered what we talked about the next day and called me every step of the Lian process and was super helpful and the whole staff was also awesome. They have quite a few excellent vehicles there and they finance there also and are friendly and still a small business but still has great cars and trucks and SUVs also. Check them out often cause the great buys go very quickly. And the offer a great extended warranty program too. When you go to Gordons and you see a vehicle you want talk to Tim Dye and he will get you Hooked up with a Great Interest Rate and a Awesome Ride too. I will for sure buy more vehicles in the future from them definitely!!!!!

I was really nervous as I have not had pleasant experiences buying cars. But Richelle was very nice…read moreand helpful and put my mind at ease. She went over everything and was not pushy or anything like I had experienced. Actually I was pleasantly surprised when I saw a woman who was going to assist me. Thank you Richelle for all your help and expertise. I would definitely recommend her and Shenango Honda

I wholeheartedly recommend the service department at Shenango Honda. Both ladies in the service…read moredepartment were friendly and polite. They went over the service of my car which was in for an oil change and tire rotation and ensured it would be done in a timely manner. I primarily dealt with Gina who was very good with all customers and employees. It was nice to find a place which was true to their word. Friendly, polite and great service!

Greetings!!! I'm writing this review to protect anyone…read morethinking of working with Diehl Toyota in Hermitage. Wednesday 2/19/25 -My son had found a truck advertised online that fit EXACTLY what he was looking for. He started the process working with Noah W in sales to purchase the truck. He took pictures of his trade, started to secure financing plans and even scheduled an appointment to go test drive and possibly buy. We are over an hour away from the dealership. He even considered taking a day off work to secure the deal if needed. This morning 2/21/25 he calls Diehl to finalize plans to see the truck and SURPRISE the truck is sold!!!!????? How could this possibly happen??? Was it even ever available???Why would they do this??? He was extremely disappointed!!! The sales manager had the audacity to try to sell him a different vehicle at the same price (a better deal for the dealer). To all thinking of buying from this dealership I would steer clear!!! Integrity and honesty are what we look for from car dealers. This dealer had none. It was a classic Bait n Switch!!! These dealers wonder why they are being cut out of the buying equation via platforms such as Carvana, CarGurus etc. ... I don't wish anyone to lose their job UNLESS dishonest business practice warrants it. Karma has a way of serving revenge for dishonesty. ABSOLUTELY Terrible

Total Repair Length was 43 days. Service department was terrible with Dave. He didn't treat…read morecustomers kindly. Bought 2020 Toyota RAV4 hybrid New from this dealer. Hybrid system malfunction code needed dealer service. Repair is covered under warranty but cannot be completed due to part supply issues. Was without rental/loaner for exactly 31 days and could not drive RAV4 Hybrid. After a week with rental vehicle, my Hybrid was finally repaired. Thank you Steven for your kind service.

Customer service: 10/10 Mechanical findings and estimate:…read more1/10 Trust in work: 3/10 Bottom line upfront I do NOT trust their mechanics. I want to be fair and objective with this review. The customer-facing side of the experience was excellent. The service advisors were professional, respectful, and easy to work with. No complaints there at all. My concern is with the inspection findings and the repair estimate on my 2014 Nissan Titan. The report stated that my headers/manifolds are leaking and that the vehicle would fail PA inspection. However, the notes also included language like "believe B1 and B2 headers are cracked," "advise diagnosis to confirm," and "cannot prove/disprove." That reads as uncertainty, not a confirmed diagnosis. There was also inconsistency with another item (RF strut), which was initially flagged as leaking, but later noted as possibly just cleaned off and not verifiable. That makes it difficult to fully trust the inspection results. Additionally, the report mentioned a heavy exhaust smell under the hood, but after picking up the truck, I did NOT notice any smell in or around the engine bay. Even my mechanics at my Army unit verified that they cannot see or smell anything. My issue is not that problems were identified--it's that a significant repair estimate was provided without clear, verifiable proof to support the findings. Recommendation (this would make a huge difference): Provide customers with photos, videos, or documented visual evidence of the issue (cracks, leaks, soot, etc.). This is a simple but powerful practice. I've experienced this firsthand with Tony Nissan in Honolulu, where they send pictures and videos during inspections. It builds trust, removes doubt, and helps customers make informed decisions quickly. Without that level of transparency, it's hard to justify moving forward with major repairs based on notes that appear uncertain. Bottom line: - Customer service: Outstanding - Mechanical assessment transparency: Needs significant improvement I would recommend getting a second opinion from a trusted mechanic unless clear visual proof is provided.

EMILLIO handled my purchase .. I cannot tell you all how much he did to get my deal finalized…read moreand perfectly as I wanted and needed while I read the bad things written on here,, I guess each to their own .... ALL the people at Montrose Hermitage dealership , treated me GREAT !! ALL the people were polite , concerned about getting me into the vehicle I had chosen ,, and spent almost a whole day to accomplish that I would highly recommend them to anyone looking to buy and to get financing etc... THANKS EMILLIO and the finance gentleman also for all your time care and making me a happy driver : ))))

I went in with no idea of what I wanted and jesse really helped walk me through the process of…read moregetting a truck and was fri the whole time I strongly recommend anyone looking to get a car or truck to get it from here

Service department is outstanding. I hit a wild turkey of all things and did moderate damage to the…read morefront grill and radiator. Mike in the service department got me taken of right away. It took them about a week to repair and repaint the front, and the work was top notch. I will definitely be using Lakeland for all my service needs. Oh, and they always wash my car whenever I bring it in for service!

TL/DR: Sales guy can't meet any expectations on delivery of car or any associated records,…read moreincluding misleading/false statements and information. Finance guy tries to get me to sign the title before ever mentioning or discussing rates, shames my credit score. Service department can't order the correct windshield nor find service records. I was delayed in getting my car 2+ days after purchase due to overall mismanagement and lack of care from this dealership. Everything other than my initial call to put a down payment on the car was mismanaged, misleading, and generally a mess of what seem to be lies or overall lack of care in follow-through. On the day I had arranged to drive an hour and fifteen minutes to the dealership to test drive the car, I get a call from the sales guy (when I'm already halfway there) telling me they just found a cracked windshield on the car and I won't be able to pick it up today but they will deliver it tomorrow. Not worth turning around, so I continue on my way... I test drive the car, all seems fine. We discuss price, and the sales guy is adamant they just spent $500 on service for the car plus now it needs the new windshield. Reasonable, so I go through with it with the assurance they'll provide the service records. Finance guy tries to have me sign all of the paperwork, including the actual title, without ever discussing what the rates or totals of the financing will be. When I bring it up, the rates are higher than I expect and he points to my (less than ideal) credit score and shamingly says, "well here's why." I had been unemployed for a couple months prior to the purchase so expected a dip in my score, but I did not expect that kind of treatment. Overall didn't make much of a difference on a low price car, so I continue to purchase. Delivery doesn't happen the following day, because they ordered the wrong windshield and "just can't believe" there were two different versions. They will deliver the next day... Delivery happens the 2nd day after purchasing the car, but on examination I notice it's at least 1-2 quarts low on oil. Given this is a turbo motor, that is highly concerning especially as it was just driven 70+ miles. Car was to be delivered with the service records, which obviously didn't happen. Low oil and no proof of services they "completed" means the services didn't happen... I call the dealership multiple times over 5-6 weeks before the sales guy tries telling me, "We were too busy to do the service so a shop down the street did it. I'll get the records from them this afternoon." Obviously a blatant lie... I never receive the records and when I tell the sales guy I'll be writing a thorough review he says, "You know what, go ahead! *CLICK*" This place is a joke and will do whatever they can to save money at the ultimate expense of their customers. Unfortunately I commended the sales guy on his "salesman of the month" award from a prior month. Spoke too soon... Classic "stealership" in my opinion.

I have absolutely no complaints. The salesman was so down to earth and very informative. He walked…read moreme through everything and made sure I understood everything. He made sure the vehicle was affordable and big enough for my family. After the pain my last vehicle had caused I was doubtful we could get another one but he worked it out for me and I'm very satisfied!!!! That's Alex and the staff of GMC y'all rock! The music is also a plus it's not elevator music !!!!

I went in knowing exactly what I wanted, and what I was able to afford, and they did fantastic…read morefiguring out payments to an amount I was easily able to fit into my current bills!! Super fast and easy, I LOVE my new car, and I especially love the warranty offer I was able to take advantage of, especially with three kids and no room for surprises!! BONUS: my daughter was given a CarFox while very patiently waiting through the boring stuff and absolutely fell in love with him too!

Great customer service! Transaction was so easy and flawless. I was dreading the idea of car…read moreshopping and they actually made it enjoyable. I will definitely go back.