Judith Bergman, this is KT. You left me a message. I placed 2 orders recently, and haven't been pleased with your stores handling of either order. I'm requesting cancellation of orders. Order number 2022063 Order number 2023295 My reasoning: 1. Store would/couldn't adjust price on items to reflect sales prices for items 2. Advised to cancel the order twice by store/commerce department 3. Store/online/app has no way to cancel an order 4. Given number to corporate 5. Left message for Karen, as per operator 6. No return call 7. Cancel both orders 8. Refund, take hold off my account I've never experienced such poor communication/customer service/unknowing representation in all my pickup orders ever, seriously. read more

Bertrand Rouses store needs a big update. Salad bar needs someone checking it throughout the day. read more

Always, without fail, understaffed at registers...unless corporate is in the store checking on things. Produce section is consistently lacking in quality. Put in self check out. read more

Owned by Rhonda Rouses, this is a local chain in this little part of Lousy Anna. This is a perfectly adequate grocery store located in Lafayette. It's a little on the expensive side, but then so are a lot of grocery stores these days. I would say that the big box stores like Walmart have cheaper groceries if you want to keep it local, and this is a nice option and they have some good local Goods. read more

Rouses Market - Rousing - Grocery Near Me - Lafayette, Louisiana

This is a shoutout specifically for the seafood manager Carla. My husband and I were in the store after a few days in New Orleans and headed for a long drive home to California. Lafayette was our pitstop and we have been to this store before to load up on Louisiana goods like étouffée seasoning packets, local potato chips and other items we can't find in CA. Husband had a hankering for fresh crabs since it isn't crawfish season yet. He was walking in the seafood area looking forlorn and Carla offered her help. She triumphantly showed a huge box of fresh lively large blue crabs and offered to steam as many as we wanted and gave us tips on how to store them for the next four days of travel. (Let them cool, crack open a car window to let the smell dissipate, regularly change the ice in the cooler we bought at Rouses.) 20 minutes later we walked out with three dozen freshly steamed crabs. We enjoyed eight of them that night at a Houston hotel and they should be good when we arrive home tomorrow to share with family. The crab meat is delicious and so sweet. Thanks Carla for going above and beyond to help your customers - even those who are not regulars. read more

picked up some brisket today 6/11/25 , which is normally awesome. not this time, tasted like it was cooked in a tub of BBQ sauce, too strong so we trash canned it. this is the first time getting brisket with such strong bbq flavor. This is the Bertrand st location. read more

This a very nice store that is clean and organized. As you walk in you can smell the fresh food being prepared in the deli! They have salad bars, cheese bars, olive bars and even prepare fresh sushi while you wait! The produce section is always on point with a variety of fresh fruits and vegetables. If you shop organic, Rouses has a large section dedicated to organic produce! They also have a large wine selection, with various local craft beers and a walk in freezer when you want cold cold beer! If beer and wine isn't what you are looking for they have just about every spirit you can think of. Rouses is known for their great selection of meat and seafood! If you are looking for prepared, seasoned and ready to cook meats this is your place. All seafoods are fresh and kept on ice for you to pick out! The aged beef is wonderful if you are looking for a great cut to put on the grill!! If you are looking for fresh food visit the locals here at rouses they will greet you as you come in and take good care of you!! read more

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It's not often that I say I won't return to a store. But I can honestly say I don't have any plans on ever stepping foot in a Rouses Supermarket again. It would definitely take extreme circumstances for me to change my mind. But for now that's not happening. read more

The cashier at the money order line was incredibly nice to me. Items are affordable and easy to locate. I'll be going there again.

Rouses is a local chain that has an excellent selection of foods. When it comes to sausage, salsa, sauces, spices and things like rice, gumbo and seafood spices, organic foods and fresh meats and seafood, this place rocks. They also have great prices on coffee and other common grocery items. This isn't a Walmart and your not gong to find furniture or a wide selection of toasters or appliances, but for fresh Cajun foods and spices this place is #1 in my book. I should also add that they have a great alcohol selection which includes hundreds of beer and wine selections and of course all of the top shelf alcohol you might need for your next party. Enjoy! read more

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Rouses used to be my favorite grocery store and I swore by it. After seeing how they handle a global pandemic, I will not return. They had the most amount of people I have yet to see with masks on covering just their mouth with their nose hanging out. Looks like the employees are not aware you can breathe in and out of your nose. Apparently the respiratory system is a mystery to them. read more

A petty good option for those trying to go zero waste, but still want to buy at locally owned store. They have a pretty good bulk section: candy, chocolate, dried fruit, snacks, granola, oats, corn meal, rice, seeds, coffee, peanut and almond butter. I haven't explored much or the rest of the store with my new zero waste eyes yet, but the salad bar could have some good options. That also have a good selection at the butcher. read more

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Very high quality vegetables, meat and everything in between. Place is clean and employees are willing to go out of their way to help you! read more

Rouses Market - Grocery Near Me - Lafayette, Louisiana

I hate this rouses!! The only conviene think about this store is the location from it to my house. they recently "upgraded" the store and it's horrible. it took me 45 minutes to find 5 things it would usually take me 5 minutes to find. every time you ask a worker they don't even know where it is!! this store is very unorganized and some of the cashiers need a reality check. get it together rouses. read more

I called from Houston to have a birthday cake made at the last minute. The ladies in the bakery did an amazing job! The cake was so delicious I have none left after my daughter's party. This cake is half chocolate and half white almond. Thank you so much for making the party end on a sweet note! (I added the crown and pink dot candies) read more

Rouses Market - Grocery Near Me - Lafayette, Louisiana

0/10 do not work here unless you want to eat sleep and breathe here. definitely not a job for students looking for part time work.

When I first went to the grocery store I found it friendly and the staff willing to help ,but as time went on I found that the service was lacking and the friendliness as well. There's nothing wrong with their products and the food being prepared there is very good. I do find that the bananas tend to go bad sooner than most locations I shopped. read more

I have been a frequent shopper at this Rouses for years. Unfortunately, they are not taking the Covid-19 Pandemic seriously and I will not return unless there is a huge shift in the thought process of management. Today, many patrons in the store where not wearing any masks. Most of them were college age males (probably attending UL since they wore UL T-Shirts) and appeared to be in excellent physical condition. I spoke with the manager concerning the fact that these guys were not wearing masks. He was very polite but took the stance that if a patron says that they have a respiratory issue then the store cannot force them to wear a mask. So I returned home to read the mandate from John Bel Edwards. The proclamation states that "Operators of businesses and organizations are entitled to rely on the representation of their customers, patrons, or employees regarding whether or not they qualify for an exception from the face covering requirements. " So what this means is that management can indeed grant someone an exception to not wear a mask. However, management is not powerless to enforce the wearing of masks. In fact, just the opposite. They have complete power to tell someone they must wear a mask if they do not believe the individual has any underlying health conditions. Currently, the management is putting all of its customer's lives at risk by allowing people to enter the store without masks. I propose that the management ask to see some kind of doctor's letter if they do not believe the individual is telling the truth. Then enforce the mandate if the person cannot provide any kind of written evidence. I also ask that other patrons speak up to the management if they encounter healthy looking individuals not wearing masks. Then write about their experience here. read more

This(Bertrand) is the worst Rouses in all of Lafayette. A lot of the staff is just lazy. Deli is terrible. Try ordering a pizza. It'll take them an hour because the dough is always frozen. I was told by the deli manager, "We aren't a pizza place." Well, you aren't a sushi spot or a bbq restaurant either but you've seemed to at least figure that out. This place pales in comparison to the other Rouses. Terrible staff. The salad bar is always wilted too. I've complained to management but they don't seem to care. read more

Rouses is a Louisiana based chain supermarket. This location is a full grocery with all the usual areas including produce and fresh cut meats. They tend to carry a lot of Louisiana specific items. For example: they seasonally sell fresh, boiled crawfish and even package some up for refrigeration in case you can't get there in time. They have a lot of fresh prepared foods as well, not all local, though I have never been able to get to this location for lunch. I have been able to find some local items I could not find other places here, so they are also a good vendors for local brands as well. Overall, this is an excellent grocery. read more

So yesterday my boyfriend and I went to our local rouses like we do everyday for lunch and to make groceries when we want to try a new sandwich they were offering. We asked a deli worker to make use one since they were all sold out and it was still lunch time and they should still be making more, I know because I used to work at the one in youngsville, anyway we were told no and that they aren't making more. I figured if it is still much time and they usually don't stop cooking until about 7 or 8pm that surely at around 1:20pm they'd be more than able to make 2 sandwiches for us and they had all of the ingredients to make the sandwich but we were told no. Now when I worked there we had to make whatever the customers asked for unless the store was completely out and it was out of our control. We as customers did not receive the same treatment and we were turned away. So we left and called the manger and we spoke with a guy named Cody and he apparently knew who we were talking about by description and apologised and told us to call the next day and we'd get our food free of charge. So today my boyfriend did just that and we asked for Cody and we were on hold for 10 minutes and he was hung up on. So we called 3 more times and were hung up on repeatedly. I am beyond furious because again I worked there and my job was to serve the patrons who frequent the store and we did not get even close to the same type of treatment so thank you Rouses and Cody for making my most recent shopping trip unfulfilling and unsatisfactory and just disappointing overall. read more