Champagnes & Subway: Unprofessional, Lazy, Couldn't care less about their customers, Poor Customer Service. Don't go here!
I work nearby and only get 30 minutes for lunch. I arrived at the Subway and maybe had 5-6 people in front of me. No prob, I understand it's the lunch hour.
I wait in line for 25 minutes, noticing there's a particular long amount of time spent at the register. When I got to the register, the lady asked "Cash or card?" I said "Card".
I'm already needing to get out of there because my lunch is almost up and I haven't gotten my food yet!!
She said that because I was paying with a card, I had to go into the attached grocery store and wait in the customer service line just to run it! They wanted me to wait an additional 20-30 minutes in the grocery store JUST TO PAY for my food!!
I just left the store without my food. No apologies for inconvenience at all from the staff. I had to pay for an expensive lunch on Waitr and have it delivered to my office so I wouldn't pass out from low blood sugar. I had to sneak bites in-between patients and my food got cold quickly because I didn't have time to eat.
I called the Subway Customer service line and complained about my experience. I received a call from one of the Grocery store managers, Sarah. She did not apologize for my experience, would not offer compensation. She kept saying over and over again (like a lifeless robot) that it's normal for them to send people in the store and wait in line even longer to pay for their subway meal (Umm Really??)
I told her the employee should have at least told the people waiting in line that there would be a long wait because of this. She refused to acknowledge anything wrong that the store, or what Subway could've done, or could do better. She was really unprofessional and rude. She told me multiple times that she and the Subway owner didn't think my experience was a massive inconvenience (Yes it was!) and they weren't going to compensate anything.
I refuse to patronize or endorse this Subway and Champagnes, and my entire office (Who were regulars at both) are no longer giving any business to them.
Sarah at Champagnes really displayed how little she (And the Subway owner) cared about their customers and for that they aren't going to get any more money from a lot of people.
Why give any business to these places that obviously don't give a crap about their customers? read more