This mechanic has been great so far. We needed something reattached on the under side of our Mazda…read moreand they fixed it without issue. The big win was being able to make an appointment online and communicate via text. That is so rare and it's very appreciated!

I've only done minor things here, but left feeling good about things, and will be certain to use…read moreNew England Automotive if I ever do need a repair (my car is a Subaru, so maybe I never will!). The guys know how to communicate, and are good about giving some tips on maintenance.

Approximately 11 hours to get to my location. Ended up getting stuck twice having to winch…read morethemselves out. Trashed my neighbors mailbox's And then just took off, without a word.

I have been a client of hometown for 8 years and my folks even longer. They've always treated us so…read morewell, fair prices, short repair times, honesty and integrity; however, they just lost a decade of loyalty to one incredibly unprofessional phone call. On September 20th 2024, I brought my 2007 Honda Fit to Steve to take a look at some service lights and a funny noise. He fully diagnosed it on the spot, told me I needed to bring it back for a new transmission and new brakes and that he'd call some parts companies and get back to me with an estimate. He never contacted me again. A few nights ago, 12/2/24 my engine started billowing smoke late in the evening and I emergently had my car towed to hometown after hours, thinking that as a loyal customer they may be able to get me in. Instead, I got a phone call from Steve telling me that they have never and will never work on Honda Fits, my car is blocking the plows (there is no snow) and that I need to bring it elsewhere. I asked for a recommendation, and he told me that no one will work on a Honda fit and he won't send me to one of his friends. I brought up the diagnostics he did, and he told me that when he did it "6 months or a year ago" (actual timeline = 10 weeks) that he did indeed call me back with prices, "or maybe left a message". So in one conversation he both admitted that he did work on my car and looked into parts but that he also has never worked on my car and won't in the future. I think I asked one more question and he told me my keys were in the cup holder and hung up on me. Great business, Steve!

Service: Tire patched and the tires pressure regulated I…read moreneed to make an emergency appointment before driving 8 hours. They got me in and out. The Employees are wonderful and were super easy to work with. I recommend this place 100%

Great prices, frienly staff, awesome place to take your car. Owner is awesome!!!! Would recommendread more

was convinced all local tire dealers were swine until i stumbled into gills. incredible customer…read moreservice, generous, trustworthy and timely. could not recommend more.

Awesome and exceptional experience here! I'd never heard of this business/tire shop before but…read morehappened to be referred here directly by Falken Tire tech support to deal with a unique warranty issue as Gills Point S is an official local Falken Tire dealer. My car is an Alfa Romeo and I'm super cautious of trusting unknown shops to work on it. From the first phone call with the manager Jason, through scheduling and ultimately buying and having Gills Point S Tire install new Falken tires on my Alfa Romeo, the experience was flawless and exceptional. They were above and beyond friendly, polite, professional, and easy to work with. My appointment started exactly when it was supposed to, and I was in and out in 30 minutes on a Monday afternoon. I was shocked how fast the service was and haven driven 30 miles home already, it's obvious the tires were installed correctly. I have been going to another local regional chain and I've always been stuck there 2-3 hours and felt like the staff were annoyed to be so busy. I almost hate to leave this review because I don't want Gills Point S to be slammed and a long wait next time I go there lol. And they are definitely my new local tire shop for new tires and winter/summer changeovers. Thank you for making a necessary tire buying experience easy and for a job well done!

I always order my tires off of Tire Rack and VIP Tires & Service is one of their preferred…read morelocations for delivery and installation. I called about a week later to see if the snow tires I had ordered had arrived and they had, so we set up an appointment. The day of the appointment, they promptly put them on the vehicle and then let me know to come back for a free lug nut tightening after 100 miles. I left and the tire pressure sensor went off, so they checked them for me again immediately. They said it might be an issue with my regular tires in the vehicle and to come back if it continued. It did continue, so I came back another time and they were able to refill the one tire. I came back another for the lug nut tightening. No charge either time, of course. I've also had an oil change done here. It's pricey, but I think oil changes have gone up everywhere. All-in-all, good service.

If you need easy services done, VIP is a fine option but expect a long wait. The first time I used…read moreVIP I waited 2 hours for an inspection. I assumed it was just a busy day, but then both times my tires have been changed over they took a full day to do it, even when I said I needed my car earlier. Their communication and customer service skills can be improved.

I was told yesterday that I had a nail embedded in my tire and since I am at least 150 miles away…read morefrom home it was in need of attention. Being Sunday not many places open for tire repair , but VIP was open. Staff were friendly , knowledgeable and helpful. I asked if it needed to be fixed and he recommended it due to the fact of my lengthy driving on the tire and causing more damage causing me to pay a bigger fee to repair it. I definitely recommend this business and will return for future needs.

Really appreciate the awesome service and support from the team at VIP in Burlington. Had an issue…read morewith the tire light coming on after hitting a pothole while on a long drive. Great guys! They were responsive and generally awesome during what seemed like a busy time in the shop. Their support of make-a-wish foundation is an added bonus.

Town Fair Tires comes with my highest recommendation…read more I recently had new winter tires put on my 2011 Honda Fit. In this snowy, cold winter of 2026, The next day, both tires were flat on the passenger side ! When l approached the gentlemen at the desk, they informed me that the car was an older model subject to Vermont weather , that they could sand down the rust around the tires and put some lubricant on it. This was helpful and it worked. I was so appreciative of their kindness and professionalism. Thank you, Town Fair Tires. During such a grueling, busy winter , your prognosis and advice and (especially help about this car ) were most welcome. Our community is lucky to have you.

Avoid. They pulled…read morea weird bait and switch where they were going to tell me IF my car needed an alignment and then did it (and charged me) without permission. Also some gaslight-y/condescending "customer service" when all of my sensors lit up after they performed a winter tire change. No fun. No good.

I really was impressed by the responsiveness and attention to detail from Vermont Tire & Service. I…read moreordered my snow tires online and had them shipped to VT Tire for mounting. The process was pretty smooth except I think their default service is set up for purchase and service in shop. So when I called about my appointment they had to check another system or another service member. It's not a huge issue but it did make me wonder how Goodyear gets away with calling their online service/order system easy. So I'm not sure I can blame VT Tire for that. Service took about an hour or so as the old lug nuts on the car needed replacement and the technician showed me in great detail why, which I very much appreciated. They got me on my way pretty smoothly. My only complaint is they did try to help by mentioning my TPMS warning light would be on after the new tires installed but should turn off "after driving some". Actually, the 40 minute drive home it stayed on and then when I finally stopped and checked tire pressures, one of the new tires was about 3-4 psi soft. After filling that up the light did go off. So I was a bit shocked that not all the tires were inflated to TPMS and mfg requirements before I drove off. But overall yes I would recommend these guys. They seem to know what they are doing and appear to have a system that gets you in and out the door quickly. Oh and also, they work Saturday mornings!

For a place that charges a great amount for snow tires they sure as hell don't accommodate their…read moreguests for changing tires. By the way, there are no appointments available, which is a really bad business model for people who actually have other things to do or work or school. I understand there's a great demand for putting on snow tires as well as taking them off, but a combination of their working hours and taking no appointments really doesn't help the average person.

Great service, literally, reasonable prices, they go out of their way to find cost-effective…read moresolutions to problems faced by ooder cars. Have never in my 67 adult years have I encountered a finer shop.

The mechanics are nice guys but sorry, Kristen at the front desk has an attitude. She consistently…read moreacts like she can't be bothered. The last time I dropped off my car, there was a younger taller woman who was cheerful and friendly. What a breath of fresh air she was. But when I picked up my car several hours later, it was back to the gloomy dark cloud named Kristen.