I've been purchasing from RT for some time now. I love the quality of the leather they use, the bags they make, down to working with the company on customs. Customs you say?!! Yes!! A purse/bag company that lets you make CUSTOM BAGS!!! It's a blast and I don't know any company out there that makes such nice bags AND gives you the option to customize your bag. Louise is fabulous to work with on brainstorming custom designs. These are not cookie cutter bags. People new to the brand need to know since they are not mass produced, they are hand made one at a time. So a bag "in production" on the website can take a few weeks to be completed and shipped. Bonus: all bags are made in the USA, female owned company. read more

I am not at all impressed with this company. After purchasing a bag in April, I noticed in September that little white spots were appearing all over the bag. When I stopped by the store to discuss this I was told that I needed to contact customer service which I did. After several emails and calls I was told that they would take a look at my bag if I sent it back which I did. They told me that I had splattered something on it- I did not- and they would work on it to try and fix it. I then received a notice that it was ready and I had to pay once again to have it sent back to me. I received it today and it still does not look the way it should. Clearly the leather is defective but they are blaming it on me. They do not stand behind their products and their lack of respect for a customer is appalling. They do not want to make this situation right and they don't care. I wish I had read some of the previous reviews because I would have thought twice before purchasing one of these bags. If they were not able to fix the bag they should have issued me a new one. Other companies around here do just that. Unfortunately these people do not feel this is necessary to running a business. Shame on them! read more

i won't be buying their bags anymore. their service has definitely gone downhill. much cheaper bags come with a duster. these come with a plastic bag read more

I've been waiting for a custom handbag for 3 months now. I've emailed them (they don't allow phone calls for updates on orders!) and get cursory rote responses to my email. I think my next step will be the BBB and my state's attorney general for consumer fraud. read more

I absolutely love loveee LOVE all of my R&T bags! my family and I found them when they had their store in Norway, Maine years ago in 2013 when Natasha was there! She is so so sweet and creative! (: My bags are all in such great condition after all these years and with heavy use! They are SO durable and not a seam has ripped, nothing is out of place or malfunctioning. Even after 12 years! I swear by these bags up and down, they are 100% worth the price if anyone is looking to purchase from R&T! The service is always amazing and the staff is very friendly. I look forward to shopping here specifically every year we go! read more

I own several of their bags and have given accessories such as their beautiful belts as gifts. The workmanship is second to none. Attention to detail is given to stitching, the linings of bags, and the hardware. In fact, the only thing better than their quality is the customer service. This past winter my mother and I were shopping in the store and as we were looking around the woman who had greeted us (very casual- no pressure pitches here!) noticed my mom was carrying one of their bags. My mom replied she loved it. The woman than said "wouldn't it be better if it had a piece here?" And my mom said - yes - that would make it better. And the wOman said "it's because it is missing something - may I fix it?" And in three minutes she had added a piece of hardware my mother had broken months ago!! When she saw it my mom said "holy cow that was what was one car floor!" And then explained how it happened. The bags are stunning and get better with wear. The colors are beautiful and the leather is soft, soft, soft! I received a gift today of the hobo bag - it is great- a bag that can convert to a backpack! Really excellent. read more

Rough & Tumble - This is a picture of the bag I received today as a gift - their hobo bag. This picture is from their website - Leather Goods Near Me - Portland, Maine

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These are the most beautiful bags I have ever seen. They are so carefully crafted of the softed, loveliest leather. I was surprised to see the negative reviews here because I have had a great customer service experience and my bags have an extremely durable lining that is easy to clean and really pretty! I love that this is a company where materials are carefully sourced, designs carefully though out, and people paid properly for their hard work. The convertible strap bags are unbelievable-- shoulder, crossbody, & backpack options in one bag!!! There are some helpful youtube videos out there if you really want to see a Rough and Tumble bag handled. Happy bag researching! read more

They definitely carry the brand of boot that I prefer. However the salesperson was extremely rude, never asked if she could help me, didn't know if the boot was waterproof, didn't know what to offer me for a spray, acted like it was an inconvenience when I needed to try a couple of different sizes. Gosh. I'm really hoping that wasn't the owner... read more

Updated to add one more big middle finger from the company. After the first fiasco, I insisted on being refunded. I was told a refund would be issued "right now," and this was a lie. It was not until four days later, and only after me asking repeatedly, that they said they had to mail me a check. Nobody took the initiative to contact me. Even better, I was then told - and confirmed later - that when the bag WAS done, they would contact me to see if I still wanted it. About three weeks later, Louise did email me with a picture of the bag. I didn't see it right away, and when I did two days later, I immediately replied and told her I was interested. It took her 24 hours to get back to me, and I asked one more question about 5 minutes after her email. That evening I decided I would buy it anyway and just sell it to someone else if I changed my mind, because I didn't want someone having my custom bag. I was still waiting for her to answer my question, however. At 1 pm Saturday she emailed me saying "Good news!" (in what universe? Why was it *good* news to me that they had sold it? I hadn't asked her to) that she had sold it to someone else. I can only imagine this was done to be punishment to me for being vocal about the issues I have had. I'm sorry, but lying to customers repeatedly is not behavior I can ever support. They had the chance to at least make this my last purchase but to act like adults and do the right thing. Instead of a business, this has been handled like a second grader on a playground. Oh, and anyone who has customs that are taking longer than you were promised, look into FTC regulations and the hefty fines that come from not updating customers and offering refunds when the merchandise is overdue. Funny that since I replied to Louise that I couldn't understand why in the world they would sell the bag without waiting for me to answer them (and when I was waiting for HER to answer my question), and told her it sure felt like this was being done as a personal thing to spite me, I have had crickets. Hard to say though whether this actually means she was admitting to it, or it's their usual poor communication. I'm sure lots of other people have good experiences. Heck, when you buy 10 bags a month, I'm sure they bend over backwards to help you and not screw up. But this isn't just a mistake; this is a pattern of telling me one thing and doing another, of taking the wrong action at every single step that there was a choice to do the right thing or make it worse. I literally could not have scripted this transaction in a way that was a bigger slap in the face at every turn. Think about whether a business that treats customers that way (customers who have ordered 10 customs, of which 6 have had issues in some way, shape, or form, but has still had enough faith in the company to keep ordering) is a business you want to spend your hard earned money with. read more

This store really has the best quality bags around. A little while ago my mother was looking for a bag, because she was tired of her old one. We came here, and she immediately fell in love with many of their bags, all of which had real leather incorporated into the design. She decided on one that was grey chevron, and she absolutely loves it. She has gotten many complements, and I must say, I am JEALOUS! ;) Also, that day we were shopping, we had with us two young children, who were having a blast running around and trying to destroy everything. A kind woman noticed this, and instead of getting angry, proceeded to hand them little colorful strips of leather to play with. I recommend Rough and Tumble to all those bag lovers out there!! read more

Rough & Tumble - My mother's new bag!! - Leather Goods Near Me - Portland, Maine

I love my convertible bag to backpack. Service was good. I got a custom bag in a metallic pewter and it is amazing! Love the quality!!!

I have been collecting bags made by Rough and Tumble Designs for two years. The majority of my bags have been custom designed. It is rare to have the opportunity to choose the components of a custom leather bag. I could not be more pleased with the company, their products or their work ethics. The bags are all handmade, one at a time in Maine and provide employment to an area not known for their economic prospects. Rough and Tumble is a small company, run by women whom I admire. Their dedication to the craft of fine leatherwork while striving to maintain a customer focused business must be a challenge, albeit rewarding. If you expect service on par with Amazon, this may not be a perfect fit for you. If you do find you can get past the occasional delayed response to an email or your bag sometimes taking longer than expected (remember it's handmade by people) then you are in for a wonderful treat! I believe this company is worth your time, money and your patience. read more

I learned a hard lesson from my experience at Rough and Tumble. You better make sure you really want to spend your money on a bag before you actually buy it. Once your out the door, they will only give you store credit for your return, even if you try to return it the same day and they know you have not used it. I didn't know this policy existed until I went back mad at myself for spending so much money on one bag. I always try to support my local businesses and being local myself, I just couldn't understand why that policy was so important to them. I have bought other bags from them and truly love them. Needless to say I kept the bag and stormed out mad at myself and really mad at their policy. So I guess we all have to read the little policy signs some where near the cash registers even in our little town of Norway/Paris. read more

Lovely bags second to none craftmanship but unfortunately their customer service needs polishing, leaves a bitter taste in the mouth after you fall in love with their items spend loads and realise that spending independent isn't always best with your hard earned cash when your made to feel bad and feel like your moneys unsafe with what would be normal returns policy to bigger retailers when a mistake is made on the retailers side. Especially when you know you are an honest customer! read more