Had Wilkes out to service air conditioner - need to totally be replaced and requested a quote and…read morereplacement date for new one. 11 days later no phone call, email or ANY response - totally unacceptable.

Called Wilkes after receiving what seemed a very high quote from another plumber, Wilkes came out…read morereplaced and removed the worn-out water heater and the price was much less, and very reasonable for the work performed.

Great family owned business for at least well over 50 years! Took care of our family's home in…read moreSandusky back in the 50's/60's. Customer first mentality!

From the owner: Specializing in: - Boiler Repair & Cleaning…read more- Water Heater Repair - Boilers Equipment, Parts & Supplies - Heating Equipment & Systems - Heating Equipment & Systems-Repairing - Plumbers - Heating Contractors & Specialties

They were paid in full by my house insurance to fix a broken pipe and replace hot water heater. We…read morewere given time frame of 1-4 for him to come look at the damage and he showed up after 5. It was February and we had no heat so we sat there in the cold and waited for him for over 4 hours! He kept putting us off and Yvonne told my husband he was pestering her because he was trying to get updates since keeping us in the loop was nonexistent. He said he would be there by 4 one day. Showed up after 6. We had an electrical fire and they decided not to install water heater. I let them know when electricity was back on and we set up a window of 1-3. Electric was on by 1. Again they decided not to do it. Then they tried to bill us $720 for lost time due to all our cancellations. We rescheduled once, the rest was on them. Very poor customer service! And they threatened to leave water heater outside my house if we did not pay the $720! Didn't pay it and warning everyone of poor service!!!

DO NOT!!! DO NOT CALL THIS COMPANY!!! Brian Hockenberry DOES NOT stand behind any of their work!…read moreThey will talk you in to more work than needs done charge you thousands and even though he gives warrantee with the work he WILL NOT even show up to look at it or stand behind it!!! HE IS A SCAMMER!

Our air conditioning went out. We chose Gilbert because they were recommended by a neighbor who…read morealso recommended Blake the technician. When we called to set up an appointment we asked for Blake. He came when he said he would. He was polite and knowledgeable. He explained very clearly what the issue was and how he fixed the issue. I highly recommend Gilbert and will use them for any future air conditioning and heating needs. We feel we got good value for money spent.

Gilbert installed our new furnace, a/c, and gas fireplace. Todd, Clyde, and Casey are THE BEST…read more They are more like friends than business peoople. They provide customer service with genuine concern and friendliness, at a reasonable price. We highly recommend.

This was my second call I must admit that I tried to save ten bucks. They came out with in a day…read moreof my call the service man was a nice man and made my husband and I comfortable. And then when he realized that the problem was timely but easy he showed my husband what needed done so we could do it ourselves and save on labor. Just got my bill today only a hundred and seven dollars. What a deal!

Stay away from Steve Windau's company, Windau Plumbing, Heating, and Air Conditioning. I was a long…read moretime customer of Windau. Steve's tech was sent to my home a few weeks ago. The tech could not repair my Rheem furnace, and the tech also stained my carpet with dust from the furnace after he cleaned it. I called Steve about it. He did not listen to me at all and was disrespectful to me. I ended up calling another service company from Huron. DO NOT CALL WINDAU'S. Sincerely and signed, James.

They never even returned our calls even though we pay a annual contract. Disappointed with this…read morelocal company.

This company has been servicing our boiler for 5 years, after they bought out the company that had…read moreinstalled it the year before. Each year at the beginning of the cold season I scheduled them to come out to do any prep / maintenance and start the unit up. Each winter when the temps would drop below 0 degrees the unit would stop working and I'd call them out for service. There were many different techs that looked at the unit and serviced the unit - typically they'd tell me they thought the issue was the intake was sucking in exhaust - but that never made sense to me considering there were never issues until the temp dropped below zero. Recently the unit wouldn't start, so they sent out new tech who told me the "pump for the unit wasnt big enough to circulate the water" so I'd need a new pump which would cost well over $1000. I had told the tech that the unit was throwing a "blocked" error, and let him know I'd be getting estimates from other companies. The new company I called for an estimate sent someone out that has experience with the boiler system we have, he spent about an hour in the basement and then came up to explain to us why the unit has never worked properly - it wasnt installed correctly, the plumbing was all wrong and the exhaust & intake tubes were installed incorrectly. He also said it was clear that the unit had never been cleaned and serviced properly even though we'd had Bayside Comfort out every year to do so. It can be fixed, but we've chosen to replace it. I would never recommend Bayside to anyone. We spent a lot of money over the years for supposed maintenance and repairs with no solutions in sight, and one call to another company got us all the answers we'd been looking for. (as a side note, the tech from the new company told us whoever had serviced the unit last had intentionally deleted the last 2 error codes so it took him longer than it normally would to find the issues.)