I broke the radius in my left arm on a Wednesday and received initial treatment at an LGG urgent…read morecare the following day. The arm was x-rayed and splinted and I was advised to seek follow up care in three or four days when the swelling subsided. I presented at Premier's "Urgent Care/Walk-in" practice at the Malvern flagship office the following Monday. I was denied treatment. I've been a patient of Premier Orthopedics for years. The practice has become unrecognizable to me and I will NEVER seek treatment there again.

They have multiple locations, so please. note that I'm talking about the Glen Mills, PA offices…read more And only about the PT facility. Super PT for folks recovering from knee replacement. Friendly, skilled staff attentive to your pain-relief needs. Wide array of up-to-date equipment. Free parking and appropriate for folks in walkers or wheelchairs. Folks over age 65 will especially appreciate this place,

Great service. Great staff. Had both my eyes done there. I had worn contracts since I had my lens…read moreremoved in the 1970 's and Dr. Williams put lens in my eyes so no more contacts.

Recently had nasal surgery there. I was a bit extra nervous because of the two old, bad reviews…read more However, I found the nurses, receptionist, and anesthesiologist along with my doctor to all be wonderful. Great attitudes, explained things fully and nurses were very attentive to my concern about being a hard stick for IVs and having a migraine. They were running pretty behind, but that may have been a fluke. It was a further drive than I'd have liked, but I'd go there again if presented with the need for a minor surgery that could be done there.

Just dont...and stay away from Dr Sharkey Bad experience…read morecrazy Pa ended up changing hospitals 3 hour office wait staff terrible

I had an appt with Dr Sharkey and he was two and half hours late to that appt. All I got was oh…read moresorry and we think you would be a better for with a different doctor!! So basically my time is not as valuable as the doctors!!! Unbelievable!!! Worst service ever!!! Don't recommend!!!

Dr. Monaco and his physician assistant Quinn are awesome. I had surgery on my foot/ankle and he…read moredid the surgery and all went well. Quinn did my follow up appointments and she was really great. all my questions and even in the portal she got back to me very quickly.

was left sitting in exam room or over an hour . he went to get a boot and left to go home and…read moreforgot I was there.then someone set up an follow up for me. that I did not know about

Dr. Cabrey is a life saver! My knees feel 10 years younger and I am back to exercising again!read more

I would never use Premier Orthopaedics for imaging again based on my experience with their billing…read morepractices. Before BOTH of my MRI appointments, Premier verified my copay as $75. I was told $75 before each appointment, and Premier collected $75 from me each time. I was never told this was merely an estimate or warned that I could later owe hundreds of dollars more. Afterward, I was billed an additional $500. When I disputed the charges, Premier's billing department told me that my account documented the original $75 copay verification. I spent months trying to resolve this and eventually submitted a formal written dispute. What is most frustrating is that Premier ultimately acknowledged in writing that the copayment initially collected was based on an "incomplete review" of my insurance benefits--yet still refused to adjust the additional $500 balance. Ballantyne, Jaimie-Response to Member Complaint.docx Their response also stated that the amount collected at check-in was only an "estimate." That may be how Premier characterizes it now, but I was never told before either MRI that the $75 amount they gave me was an estimate. Had I been told that Premier had not fully verified my benefits and that my actual cost could be substantially higher, I could have made an informed decision before receiving the services. On top of the billing issues, it also took almost a month for my MRI results to get to my doctor. Having to deal with that delay on top of everything that followed with billing made the entire imaging experience incredibly frustrating. I went out of my way to determine my cost beforehand. I was given the same $75 copay for two separate appointments and paid exactly what Premier told me I owed both times. I don't think patients should have to find out later that the financial information they were given before receiving care was based on an incomplete review. If you use Premier for imaging, get the quoted cost in writing and specifically ask whether they have actually completed the benefit verification and whether you could be billed substantially more afterward. I also recommend following up to make sure your results are actually sent to your doctor. I wish I had known all of this before using Premier for my MRIs.

Dr. Dellose did my left hip replacement Oct. 2024. Next week he will be doing his magic on my right…read morehip. After my first i realized with a week or so that my left leg and foot were aligned like I was a kid. The way my foot strikes the ground is perfect. He will be doing the right hip Oct.16. I will pray for God to allow the Doc to use his hard earned skills to perform the same result on yhe right hip. The team are like Navy Seals. No task to large.

Dr Dellose and his team are the best, when I came to Dr Dellose last year 2023 I was bone on bone…read morein both knees. I did the extracting fluid, cortisone, and gel shots it worked for a while then I was right back to the horrible pain that consume my very being. I decided to have the total left knee replacement 4/17/23, what a revelation my leg was straight and the pain was gone. One year later I had the right knee replaced 4/15/24 one of the best decisions I made. Thank you Dr Dellose and your wonderful team for making my life so great. I would recommend anyone who is having joint issues please look no further than Dr Steven Dellose he is the best. Hattie Kirton

Had the good fortune or mis-fortune depending on how you look at it to end up at Rothman for…read moretreatment of a complex fracture. Staff are warm and friendly from the front desk to the practitioners. Given the severity of my fracture they were transparent and upfront about time it would take to heal and were there supporting me with all I needed to be informed and involved in my care. I cannot thank them enough and was so happy with the care I received. Would highly recommend this practice for any orthopedic needs.

Before I even walked through the doors, I decided against patronizing this institute. My doctor…read moresent a referral to them. I had a voice mail from someone at Rothman. I could tell that they were American and speaking English, but nothing more than that because they were speaking at hyperspeed, like the rapid fire notices at the end of a commercial with information they have to provide by law. I have no idea what this person said. Communication in medicine is vital, as is respect for patients. I got neither. With this bad first impression, I'll have to talk to my doctor about other options.

Admin functionality not the best. Months after I was discharged and paid in full I received a past…read moredue statement from some 3rd party collector at 866-496-8541. Here is what I have been dealing with after talking to Bethany Hines who has a different email address than the business, Lisa, Heather, Sarah, Melissa and the collection outfit Kristen employs. If Action Potential does not have a payment, then that is a mistake on their end because every time I came in the office, Lisa would run it through and ask if I wanted a receipt. So the way you guys have everything set up is prepayment is required. Did you check with Lisa and confirm payment? The past due statement I received in the mail is showing other dates of service than what you were talking about, and this is also creating confusion with all parties. Given my last date of service was months ago, I am finding this irritating since this is the fourth conversation I've had around this subject, including my time and effort. About a month ago in email I received a message from Bethany saying I do apologize for the inconvenience this has caused you. I have sent your concern to our ADMIN team to review. I will be in touch shortly. I have heard nothing since and just got a another past due notice. Kristen, I do not owe you anything and months after i was discharged why have I not heard from you, get your admin. working!! Get up and get on this!

I read many of the previous reviews regarding the Media facility and if there were scores higher…read morethan 5 they would be off the chart. So many accolades associated with the personal care,the individual programs tailored for each patient, and the close relation Sarah and Dana have with the prescribing medical professionals. All of that being said, my experience with APT is one of several incidents that would discourage any active senior citizen if it were not for the expert service ,compasion and encouragement to succeed and regain a positive quality of life. In essence,I suffered a broken hip followed by a period in hospital the transfer to a rehab center for four more weeks. Six weeks later I broke my femur .Back to hospital ICU Resulting in another week then .off to rehab for another six Weeks..Next came a break in the repair , more hosp time and another six weeks in rehab Suffice it to say I was ready to give into the fact that I may not get out of a wheel chair. I finally was able to return to Sarah and the gang but with a defeated attitude this time.Sarah and Dana worked me hard both physically and mentally.Bottom line.i have vertuly no pain am close to switching to a cane .i expect to be able to return to life as I previously enjoyed. Thanks Guys Most importantly the harmony efficiency and cheerful environment in Media office is directly attributed to both Tracey and Heather.

Currently a patient of Dr. Shiple. He is absolutely amazing. He detected other issues I have beyond…read morethe ones I mentioned to him during the office visit. I have to say - I am extremely grateful to have found such a wonderful doctor. He is extremely busy but will give you the time you need. He is an expert diagnostician so rest assured, you are in good hands. If I could give Dr. Shiple 10 stars, I would.

Dr. Shiple deserves all the "Top Doc" awards he has won. He is a DO who is extremely talented and…read moreknowledgeable regarding adjustments and manipulation. I have taken my daughter to see him when she had severe back pain and she left his office painfree. My daughter has Ehlers-Danlos Syndrome and was diagnosed by Dr. Shiple when many other doctors could not diagnose her. He also prescribed PT and orthotics, which were also very helpful. He is also very personable and gives every patient the time required. So while sometimes he runs late, you won't be rushed out if he finds that he needs to spend more time with you than originally estimated when your appointment was made