What can we say? There are at least a hundred adjectives to use but we will just understate this as…read moreWOW. We are the pet parents of a stupendous (in our opinion) 6 1/2 year old Pittie named Sargent Major. We live in a pretty remote part of the state and normal every day sights such as cars, people and other "pets" are a rare occurrence. Hence Sarge isn't familiar with them and could be a bit aggressive when he encounters them. We have never boarded him for either daycare or extended boarding however we recently needed to have him at a boarding facility. Our nerves were way up there and the stress we felt was off the charts. My husband spoke to LAUREN and detailed our concerns, spoke of our love for and concern about having an unsocialized "puppy" who needed her services. We had spoken candidly with a few other people in the pet care field and we were informed more times than not that they were really not able to accommodate us (for which we were completely understanding). LAUREN asked all the pertinent questions, answered all of ours and suggested a one day orientation type stay for him to see how he would do (being his first ever time away from home) and to also see how they would be able to interact with Sarge. Night before we packed up his favorite blanket, his favorite toy, his food and snacks. The day dawned and Sarge was off to Fetching Ridge Pet Hotel and Spa. Sign in and drop off was a breeze. More comforting was how upbeat LAUREN AND STAFF were when we entered. The handoff was seamless and with a bit of apprehension Sarge was led off to his adventure. No phone calls from Fetching Ridge all day gave us confidence, apparently they must have been doing well at their trial. When we went to pick him up later that day a very smiling LAUREN greeted us and assured us that our day camper had done very well and behaved well! We received a full report about his free time activities, his feeding and interactions. When Sarge was brought out to us we were taking home a VERY HAPPY and TIRED dog. I realize that this has been a bit wordy, but I HAD to say in every sense with all the words that if you have a pet that needs grooming, boarding, daycare or all of it you MUST do your pets and yourselves the favor and allow Fetching Ridge Pet Hotel and Spa to take care of it! Sarge will be boarding there for 4 nights this weekend, we are headed on our own adventure with a calm and certainty that our boy is in the BEST CARE. Thank you Lauren and staff from the bottom of our hearts for caring for our puppy and us at the same time.

my dog almost died when he was boarded there. They dropped my dog at my vets and never checked…read moreback in with how he was doing. It has taken almost a year to get him walking again he will never be able to play ball or run

The owner, Jackie, was thoroughly and inexplicably rude and unpleasant. At first I thought she was…read morejust having a bad day, but further communication got weirder and weirder...and more rude. There is no sense reiterating the entire story here but needless to say, this is not a place I will ever put my dog again. He came back losing a lot of weight because he was nervous with so many dogs there and still hasn't shaken that freaked out look after being home. I don't think the care was bad for the dog, but the care for the human owner was abysmal. I have never been treated like this by anyone in the wonderful town of Blowing Rock. Her husband is friendly and sane. If you really must go here, deal with him. He understood why I was upset and was helpful when I rushed to pick my dog up immediately after an international flight (because of the tone of her voice mails that came in while I was on the plane). Totally baffled by the treatment I got and never going back. As the one leading the creation of a dog park here in BR I will be sure to let all the dog parents here in town know. And I have the whack job voicemails saved for emphasis. Scary and awful. Ruined the last leg of my trip because of worry.

Wow after reading this last person's review from 3 years ago I was surprised. I was looking the…read moreinformation up on this wonderful place to share with a friend that has a dog and was going out of town. I had taken my dog here several times in the past and I couldn't have asked for a better place for my dog to have stayed. If the last person's dog was nervous around other dogs how is the owner to blame for that? I don't know the owner on a personal level at all, I simply know her through the times I had dropped my beloved dog off there. And if she was having an off week or something, I am pretty sure that we all have had one of those. Whether someone is opening a dog park or not in Blowing Rock that does not mean they should use their contact power to try and destroy someone's business on an app like Yelp. So to spread some positivity... do not hesitate to take your four legged family member here. You will not be disappointed. The accommodations are above what you will find anywhere else (trust me I had tried them all) and my dog loved it so much that every time we would pull in the driveway she knew exactly where she was and was excited. Anna was never that way any other time I had taken her someplace when I had to go out of town. I just hope the other posters "personality" didn't prevent the dogs in Blowing Rock from getting a dog park. As Mountain Mama's supposed personality conflict with the past-poster shouldn't prevent your dog from staying at the best doggie daycare and boarding in the high country.

I boarded my cat for a couple of days and it was pretty darn expensive and I didn't have any…read moredetails of what the lodging for my cat looked like, etc etc how this place is different than places that charge less.. There aren't many in Boone, so I didn't have a lot of choices. They did send two pictures during his stay which I was appreciative of. The front desk people didn't greet me when I walked in so I just stood there for like 10 minutes until I asked if I was even in the right place. When I finally picked him up, they were missing a lot of his stuff. No updates on how he did. I just didn't feel like welcome here. My cat seems healthy and good and I feel like the facilities are probably good, but I just wish people would have been nicer then I would've felt better about paying that amount.

I am another disappointed future custome. Since on the website it said open we decided to check the…read moreplace and asked a few questions regarding the boardin. We were meet by a rather rude individual telling us to go online. After several attempts to ask a few questions and asked to speak to a supervisor she informed us that a FaceTime supervisor will talked to us later due that they were busy and we were welcome to go someplace else.

I have been to App New River Vet several times (about 6, maybe?) in the past 3 years to take my…read moredog, Junior, an 11 year old English Springer Spaniel, for appointments. I never considered this his primary vet as he as one in our hometown of Charleston, SC, that he has attended since I first took him home and who he usually sees for yearly check-in appointments, given that I visit often as my parents, other family, and friends still live there. That said, I have taken Junior to ANRV several times when I've had more urgent concerns regarding his health, such as allergies and hotspots and others. I have seen mostly all practitioners, Drs. Koh, Mervin, and McAdams, throughout my time here. I've had varying experiences. At times, I've noticed that interpersonal communications could be improved, but nothing bad enough to report or really even write a Yelp review about. (Once, I did cry after I left, because a provider said, "Aww, he's getting old. You know what that means, right?" sort of alluding to him being old and dying relatively soon, and, of course, I am super sensitive about my companion). Other times, I've questioned some of the procedures they've encouraged, wondering whether they are absolutely necessary or if they are just trying to gather more money. Overall, however, I have been satisfied and pleased with all of my visits. I wanted to write specifically about my experience today. I have been worried about my dog's labored breathing and finally called this morning to ask whether I could schedule an appointment for him to be seen. The receptionist noticed the concern in my voice, and urged me to come in right away to be squeezed in to be seen. Upon entering the facility, I immediately cried out of concern for my dog (note: this is not a common occurrence for me), and the two women in the front office were kind to comfort me. When I was taken back into the room, our vet tech was very kind with Junior, listening to my concerns, and gathering his vitals. Dr. McAdams himself was exceptionally receptive, effective, and quickly reassured me that everything was okay, providing me several options for treatment and allowing me to make an informed choice. When checking out and paying, the receptionist heard me discuss with my friend (who kindly came to visit us) that I was unclear whether my dog's ear was infected or not, and she quickly went to find the vet tech so she could clarify the diagnosis. Most importantly to me,the receptionist looked me in the eye and genuinely reassured me not to feel embarrassed or like I am "putting anyone out" for my questions and concerns about my pet. This was exceptionally kind and meaningful to me, and I sincerely left this afternoon feeling that everyone on staff cared about me and my dog. I appreciate everyone's help today and throughout my time in Boone, as they have accommodated my random, rather hectic and panicked phone calls and impromptu visits concerning my dog. If you have a pet in Boone, I would definitely consider coming here. Note, too, that one some days they are open late (until 8:00 pm) and even on some Saturdays. I would recommend meeting with Dr. McAdams as he is direct, no BS, and to-the-point, though all the providers have been kind and helpful, as well. Thanks, App New River!

ANRVA has been my veterinary doctors since 2009. They have always been helpful, compassionate and…read morehonest with me. I have seen Dr. Kreis several times and I really like her! She even sent me a card and flowers when I advised them that my chihuahua, Charlie passed away! I would recommend this practice to anyone. They are all great!

My dogs always love running into doggy daycare. You can tell the staff really enjoys taking care of…read moreour fur babies.

My dog loves going to the day care. He's exhausted when I pick him up. I don't get to take him as…read moremuch because I moved but anytime I'm in town I drop him off. Very nice and caring staff.

Older facility that is maintained very well. Clean, and no smells typically associated with…read morekennels and grooming facilities. The staff is friendly and attentive.

Love this place . A peace of mind knowing my dog is in a safe and loving environment when I'm on…read moreholiday.

Great people and a great facility. We took our dog Derik here for 3+ years at least. Never an…read moreissue, always community, and just good people who like pets and care about their well being. You couldn't ask for a better place.

Sorry if this is long but something seriously needs to be done about this!!! I just had the worst…read moreday today. I took my dog and cat to get groomed at Heartstrings pet lodging and spa on PHD. A girl named Megan groomed my cat. This is Leo. It was his first time going to the groomer. I've always been the one to groom him and he's never been aggressive... I took pictures of my cat before bringing him in incase anything happens, which is him on the left, before the groomers. Not even 15 min later I bring my dog back so she can wait to get groomed while Leo is getting groomed. The lady comes running out saying I should take my cat to the vet. I say what do you mean?? I walk in and see him on the table, they lift up a whole flap of skin and all I see is this huge gash! It looked like he was sliced by a knife and it was about 2 inches long. They said the wound was already here when I brought him in. Alright my cat had nothing wrong with him before I took him here. I IMMEDIATELY took Leo to the vet and the vet said this wound is FRESH. That it did not look like a puncture wound from another animal. That it either had to be the groomer or he got caught on bobwire which isnt possible under the circumstances. I waited for the owner of Heartstrings to arrive. He was a very rude old man named Rick. He didnt want to believe that my cat was wounded by his groomer even though everything is pointing to the groomer. I was very upset and he wasnt wanting to do anything about this situation or have any care about what happened to my cat. He refused to pay my cats vet bill and was just absolutely SURE that the groomer didnt do it even though theres NO CAMERAS! I have a picture of my cat right before taking him. I wish I got a picture of the gash but I was so stressed about taking him to the vet I didnt think about taking a picture I just have one after the staples and $300 vet bill. Can someone please help me on what to do about this situation because justice has to be done and I feel so left in the dark with this!

Great place. My Benny seems to have a great time here because he comes home exhausted lol. This…read moreisn't your place if your dog doesn't love playing with other dogs. The dogs have total freedom here and are not in cages.

Absolutely the best doggy daycare around. Not only does your pet get the best care, the owners are…read moreterrific. I wouldn't take my dogs anywhere else. I love this place.

The experience at Park Your Paws was wonderful! I moved to the area about 6 months ago, have tried…read more3-4 groomers and didn't like any of them. I made an appointment for yesterday and while filling out the paperwork, Sadie was allowed to go to the reception area and was so comfortable with the staff. As promised, she was there for about two hours including the 30 minutes They called me to tell me she was ready. When I went to pick Sadie up, she and about 4 other dogs were waiting f in the reception area. Sadie is very sociable and loved her new friends. She was groomed exactly as I requested.

Horrible place,the person who assisted me was very rude and dirty looking... I was only doing a…read moretour, I wouldn't subject my worst enemy to this place. The adjoining vet in the building should be ashamed... Cats kept in unclean litter boxes,dogs in uncleaned kennels. Gross and disgusting

Overpriced doggy day care. Two little dogs, 24 hours, $113.00....rip off…read more.... Not even a bath!..the only bath involved was the $113 that I had to spend to bail out my dogs. Screw me once, my fault...never again! They could have gotten individual rooms at the Motel 6!

I love taking our dog to daycare here, and he loves it even more. Richard and Lollie, the owners,…read moretake such good care of our dog, and give us a full report of how his day was each time we come pick him up. He always comes home happy and tired from his day of play. This place is a wonderful option if you work long hours and feel guilty about leaving your dog home all day. I never worry a bit while he's there, because I know he's playing and being loved.