I boarded my cat for a couple of days and it was pretty darn expensive and I didn't have any details of what the lodging for my cat looked like, etc etc how this place is different than places that charge less.. There aren't many in Boone, so I didn't have a lot of choices. They did send two pictures during his stay which I was appreciative of. The front desk people didn't greet me when I walked in so I just stood there for like 10 minutes until I asked if I was even in the right place. When I finally picked him up, they were missing a lot of his stuff. No updates on how he did. I just didn't feel like welcome here. My cat seems healthy and good and I feel like the facilities are probably good, but I just wish people would have been nicer then I would've felt better about paying that amount. read more

I am another disappointed future custome. Since on the website it said open we decided to check the place and asked a few questions regarding the boardin. We were meet by a rather rude individual telling us to go online. After several attempts to ask a few questions and asked to speak to a supervisor she informed us that a FaceTime supervisor will talked to us later due that they were busy and we were welcome to go someplace else. read more

I had to turn around a few minutes after picking my dog up from boarding to find out how his dewclaw got injured so badly. I found out only after asking the staff that the morning of the second to last day of his stay, the lodge specialist noticed while outside that his foot was bloody and his dewclaw was half way ripped off. This lodge specialist who has no veterinary training admitted she tried to pull his claw the rest of the way off. She also explained that she made a note on his profile and monitored him and continue to let him participate in regular outings with other dogs. The manager was never notified and neither was I, despite the incident being noted in his profile in the system. I paid $140 for Ridge Runner to watch him over the weekend and immediately after paid $100 to my dogs vet for antibiotics and pain medication. He now has to go back tomorrow to have his claw repaired/removed under sedation which I also have to pay for. And the small lobby and single front desk employee resulted in a rushed check-in at drop off in the first place. I'm not bringing my dog back and I'm telling my friends to do the same. read more

Ridge Runner Pet Lodging - Dewclaw injury sustained at Ridge Runner Lodge - Pet Boarding Near Me - Boone, North Carolina

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I was disappointed by the difference in services listed on the website and the services that were received in actuality. I boarded my cats here for several days while I was out of town. When I brought my cats home I noticed immediately that one of them needed medical attention. I am extremely disappointed that a boarding service that has an on site vet and an on site emergency clinic that is open 24/7 was unable to notice this problem and provide help. If I am paying this much to board my pets, I expect them to actually be cared for. Because this issue was not noticed by any staff I have paid almost $600 in vet bills, and I am now dealing with something that will be a lifelong problem and will potentially require serious surgery in the future. I would not recommend anyone to this facility, and I question if my cats were even being attended to. read more

In our experience, Ridge Runner was when they first opened. Then things changed. Our dog contracted Lyme Disease in their care and also kennel cough. They actually closed for a short period to disinfect the kennels and when they reopened, changed policy on daycare. All day care dogs are now to be kept outside all day, regardless of weather, and watered and fed from communal water/food. Before, dogs were kept inside with 3-4, 45min activity breaks outside. We (and others we know) were never informed of this change. In addition to being uncommunicative about policy changes that we believe to be harmful to our pet at best, management seemed uncaring. From all appearances, it seems to us that Ridge Runner is no longer interested in the daycare business. read more

I boarded my elderly cat there for 7 nights. Due to Covid issues, they brought her out to me to my car at the end of her boarding. The young man who brought her said she (the cat) must have spilled her water so she was a little wet. When I got her home and took her out of her crate, I realized she was filthy. She smells horrible and is so unhappy. I don't know how they kenneled her, but she must have been sitting in her own urine. For $22 a night, I expected her to be cared for...not neglected. Shameful! read more

So disappointing. They lied to me and told me they NEVER crate daycare dogs. My dog was so anxious the final time I brought him here, he was having equivalent of doggy panic attack in the car. They convinced me that he was fine and I left him there for the day. They did not get back to my repeated inquiries to see if he was OK. B/c of "covid" they don't give tours of the facilities but apparently no overhang coverage or shade so when it rains - dogs are simply exposed to all elements (rain, snow, thunder, lightning) unless they have space in lodging to crate them which again - they told me they never crate daycare dogs (I have never crated my dog and never will which I also told them). No big playroom inside for daycare dogs to play during inclimate weather?? What kind of daycare is that? Doggy daycares inherently need playrooms. My dog was unhappy there to say the least.. at another daycare in another state where there was shade, coverage, no crates and big dog playroom for daycare, my dog would run enthusiastically to the front door as soon as we arrived when i dropped him off in the a.m. Not at Ridge Runner where he would shake & cower and keep looking back at me. Broke my heart. I kept lying to myself that he was fine b/c that is what Stacey the manager (very rude btw) kept telling me (that he was feeding off my anxiety).. but i should have trusted my heart and instinct that everything was NOT ok. I also blame Teresa for not being honest with me. From the outside - it looks like a very modern sophisticated facility but b/c of covid I never got a real behind the scene's look. The moral of the story is always follow your heart and gut instinct as a mother or pet owner. Oh one more thing -- I always brought big thing of ice water in car when I would pick my baby up in the afternoon. He was always sooooo thirsty when he got in my car .. i mean like dying of thirst lapping up 1/2 the bowl in moments. The only logical conclusion is that they're not making drinking water available to the dogs despite their insistence that they do every time i inquired. Do not bring your dog here. I would report them to any agency of regulation that would listen but businesses are getting away with a lot b/c of covid so my best advice is never go against the grain of your instinct. Your dog is better off home alone for the day than going to Ridge Runner - sadly. read more

Just picked up my dog Champ today! This was his second time coming here and I really think he loves it!!! The staff is great about telling me how he did and who he got to play with! I'm always at ease when he's here! I love that they send you pictures during their stay! I can't say enough good things about this place! If you are unsure about taking your pup here you can go in for a tour to see where the pets stay and play! Thank you Ridge Runner! read more

Horrible and dangerous ! DO NOT SEND YOUR DOG HERE! I had been sending my dog here for over a year! and then when I got another dog I sent them for lodging and for doggie day Care. Every time I picked them up I was told that my dogs were great and they did fine. They loved going there I could tell because the pulled to go in the door. One day my husband gets a call at around noon to pick my dog up. Says there was an incident. Well he was told my dog was not welcome there anymore because she pushed on another dog. And that SHE was injured. He told me he picked her up and she needed antibiotics. I called the next morning and the manager told me there had been issues before, she could see in her notes. What? I was never told this! I trained police dogs for 3 years for the police department and believe me I would have never let my dog back to a place large dogs were having issues! She apologized and stated that she had not been there for three months to watch over her staff. And she admitted the ball had been dropped. How the heck do you not tell the dogs owner if there were issues and just lie and say everything has been wonderful? why flat out LIE! So I ask what was the injury to the other dog? Nothing. just a scrape. What? My dog is a 70 pit boxer mix with Jaws of steel and no bite? not a one? NOPE! she just pushed the other dog.. hmmm.. Now I ask what happened to the dog that actually bit my dog? She does not want to answer. WTH! Finally I get her to tell me a number of dogs jumped and bit my dog and she did not know which one actually injured my dog. What??? My dog is the one injured and there are dogs that attacked my dog and my dog did not bite anyone and she is the one that is kicked out? Meanwhile all the other dogs that jumped on and attacked my dog are still going there? What a bunch of idiots! Not only did I train dogs for the police department but I also worked in a vet office and trained German Shepard for dog shows. I have plenty of experience with canines to know that this incident and story stinks like fresh horse manure! Keep your dogs out of this place! read more

To anyone boarding or thinking of boarding their animals at Ridge Runner Pet Lodging in Boone, please use caution. We boarded our two dogs with them over the weekend for the first time. Hours after we picked them up we noticed each of them were coughing as if something was stuck in their nasal cavity. We brushed it off for the night but it continued into the next day so we got in contact with our vet. Both of our dogs were vaccinated for kennel cough (as this is a requirement for boarding pets in any facility). After speaking with our vet we were informed that it could very well be kennel cough that the dogs had contracted and we would need to pick up medication for them both to take. We went by ridge runner to speak with the manager and find out how this happened. While we were there Stacey confidently lied to my face after I asked if they had had any confirmed cases recently. I asked this because if so, why were we not made aware of this before boarding our animals in this facility. She said they had a possible case a couple weeks ago but that the owner had denied testing and medication so they really wouldn't have been able to do anything. We were then informed that we would have to bring both of our dogs back to the facility so that they could be seen by their veterinarian before being prescribed the medication necessary to clear up the infection. We decided to obtain the medication from our own vet and while we were there we were informed that Ridge Runner Pet Lodging had actually had 3 confirmed cases of kennel cough recently. Not only were we not informed of this information before boarding but their manager literally lied to our faces about the actual confirmed cases. Our dogs have been on medication since tuesday and are still coughing consistently and fatigued. This was our first time boarding and it breaks my heart that this is how it turned out. Its hard enough leaving your animals behind on trips but we were really hoping that it would have been a pleasant experience for them. We were wrong. read more

Just got home from vacation, I boarded both my doggies for the first time at Ridge Runner . Every day I could look in on them by camera, my Golden Retriever who cries when he does not get what he wants was happy!! Very clean and the staff was incredibly sweet and helpful. I will board at this pet lodge again! Thank you for taking such good care of my babies read more

This was our first time boarding our puppy and we were nervous. We had a great experience. The facility was clean, the staff professional and friendly. read more

DO NOT GO HERE ALL THEY CARE ABOUT IS THE MONEY. I can 100% tell you they are all about the money and not about the quality of the dogs. You're much better off checking out Woof Pack boarding, or Fetching Ridge. They charge $5 for extra "playtimes" which is a scam. The play time just means they stand outside for an extended period of time. No toys, no one on one interaction like I expected it to be. And the daycare is also a scam. $20 a day for the daycare specialist to just stand there with them and not do anything. The dogs aren't allowed to go inside even if its 90 degrees outside or pouring down raining. And they have to share a communal water bucket. The dogs need more rest times instead of being outside for 8-10 hours. Also who charges $45 for a bath? I'd recommend buying your own dog shampoo and just doing it yourself or going somewhere else. Also don't recommend using Pet Care Clinic either, the staff are very rude and have no personality whatsoever. They misdiagnosed my cat with FIV, said he needed all these extremely expensive meds; took him to another vet which said he did not have FIV. So everything there is a scam. ALSO, they lie blatantly to your face about how your dog did while in their care. They would put on a fake smile and say "they did awesome today!" anything else like negative issues an owner would like to be aware of would be considered losing business to them. A LOT of things rubbed me the wrong way about this facility. I have heard numerous bad reviews about this place and my gut was correct. All of the other boarding facilities and animal places say the exact same thing I just stated. Its just about the money for them. read more