Overpriced and incorrect orders.
Recently placed an online CPAP order. Received supplies I didn't order (apparently the more expensive items, go figure) and didn't receive items I did order.
Return process is outdated and convoluted. Plus a restocking fee. Plus shipping. I don't mind the shipping, but the restocking fee for items I did not order convinced me to move on to another supplier. Their prices are also high compared to other suppliers.
Individual customer service people are good, but they're hampered by Rotech's rules. Case in point is being charged a restocking fee for items I did not order: any other company would have waived the fee.
If you have to order your CPAP supplies, I would suggest looking elsewhere. Do your research and do not be trapped into ordering just because your doctor's office recommends them. read more