If I could give a negative star I would. They have very rude and unprofessional staff. I called to see if I could VET (as in interview) the OBGYNs in their practice, and they insisted I send over medical files before they would even set up a consult.
As in learn all about my uterus BEFORE I decide to actually take my uterus there.
It is clear they have a very entitled perspective on how they should operate with prospective patients, and the problem starts at the top with the office manager Kelly. Rather than focus on the sequence of events that led to my vitriol (admittedly I was livid), she wanted to focus on how I said I would visit the office.
ONCE I AM TREATED BADLY, I WILL DEFINITELY SHOW UP TO COMPLAIN IN PERSON. I think it is important to challenge phone bullying. It is always easier to be rude over the phone, and not so much when the person is in front of you.
I will visit every office of every service provider I am vetting, period. I am not from Georgia. Where I am from, if you are rude to someone, you need to prepare to answer for that rudeness. Action meet consequence: A pissed off woman 27 weeks pregnant.
The receptionist was acting like she was auditioning for "worst EVER medical service, OB edition,"
Kerry (Carey?), also in the same office (Alpharetta), and not to be confused with KELLY, was a gem. She was an absolute sweetheart, and she was clear that I was right to be this upset. Her quote, "I am dumbfounded that you would even be told that. It is absolutely NOT our policy to ask for medical records before you even decide if you want to work with us."
Roswell OBGYN doesn't deserve a Kerry. They deserve a Kelly. Unfortunately, that means all their patients have to suffer through the arrogance and entitlement of the practice...unless the are blessed to speak to Kerry (Carey?)
Listen, if you want to be treated like you should bow at the holy altar of Roswell OBGYN, go to their practice. BUT if you are a stressed out, busy woman that is new to this city or new to being a mom, and needs compassionate and respectful care from the office to the delivery room, you are rolling the dice. They do not know how to handle non-routine patient set up or even go a click deeper to really hear what the patient is saying. IF I was sure that they were the practice for me, I would have absolutely sent my medical records. I have access to my records online, and can send them myself. The point was, I needed to decide.
I wanted to vet if they had experience working WELL with and PROTECTING the medical rights of women of color, and what their training was like in preventing and being aware of Black maternal death (Georgia is one of the worst states in the union for this). Rather than assure me or answer me, they blocked me from even seeing a doctor to ask. This is what benevolent racism looks like: hiding behind procedural "policies" that are not applicable, sidelining and refusing services and then getting indignant when the person is finally upset and at the end of their rope.
PLEASE STAY AWAY IF YOU ARE IN ANY PROTECTED CLASS AND NEED COMPASSIONATE CARE. THIS IS THE KIND OF PLACE THAT WILL SCHOOL YOU ON MANNERS WHILE YOU ARE DYING ON A DELIVERY TABLE.
BEWARE of the medical services that treat you poorly when everything is supposed to be okay. These are the people that will drop the ball and blame you for it, when there is an emergency. A lot can be said about the culture of care in a medical office that allows its staff to act this way. read more
