I checked their reviews and it speaks for itself! I tried to raise an issue I had with an agent…read morefrom this office with their manager and she was very rude, dismissive, and completely unprofessional over the phone. I decided to go to a different Keller Williams office to meet with a new agent in Walnut Creek and I couldn't believe it was the same manager at this office as well! The customer service was unbelievable to say the least. There was no one at the front desk and an employee came out of her office and completely ignored me. The manager, Margot Ross came out and pretended our conversation never happened and she didn't know me even though I reminded her of our phone call. I refuse to go through the same situation again if she is also managing this office so I cancelled my appointment and will be looking for a different agent in a different brokerage.

Before we took possession of the home we purchased from our Agents Daniel Boot and Greg Silva was…read morethe lead, our ceiling in our 2nd bedroom fell in. It was due to a leak upstairs that the seller claimed he fixed. We had an inspection and there were a lot of problems with the house that seemed minor, but the seller said he fixed them. He didn't fix most of them to our satisfaction. A month after we moved in we discovered we did not have A/C as indicated on the appraisal and the inspection. We found out because it was a very hot day and the house was hot upstairs. I called our warranty company Old Republic which has proven to be USELESS! They sent out a Technician who first told us our system was outdated and there was no way to repair it. 4-5 HVAC installers later confirmed the A/Compressor in our backyard was not connected to the nice new Nest thermostat. In fact, we did not have A/C because a wire was loose or cut that could not be connected without opening up the wall. We were told we could buy a wireless connection that may work for $1500.00. We continued to have installers come out and give us 3rd, 4th and 5th opinions and estimates. A few months later we had a Mini Split A/C/Heater installed that cost $12000. I was in communication with the Agent Daniel who was always going to get back to me after speaking to their lawyers. He always deferred to the useless warranty company. There were a lot of other issues e.g. floors lifting, a hole in a bathroom wall that was covered up with a mask. We discovered a lot once we moved in. The straw that finally broke the camel's back was the hot tub issue. I loved the hot tub that came with the purchase. I informed our agent that I needed to be sure it worked because it was one of the reasons I wanted the house. The seller put in the contract that the hot tub had some issues but a technician was coming to repair it. So fast forward, we got A/C installed, but when the A/C installer came he informed us that the hot tub was not hooked up to code. He said it could cause a house fire. He said the wires used to hook up the hot tub were the wires to hook up the A/C and they are the wrong size. Therefore, he disconnected the hot tub. We now have to hire an electrician to come hook it up correctly and according to code. The cost to reconnect the hot tub is $3000-4000. This is my first purchase. We trusted Daniel, our agent. Instead of doing the walk through for the 2nd time without furniture in the house, we let Daniel do a video. The last walk through was hurried because Daniel said he had somewhere to be. I imagined that when I purchased a home it would be a celebration and that we'd be overjoyed. It has been quite the opposite. If I had to do it over again I would not have purchased with this agent or realtor. I have family and friends that are agents and I should have gone with someone that we knew, and who had our best interest at heart. We have spent $9000 on replacing the floors, $3000 for repairing the leak. The shower was replaced and some of the plumbing that could prevent a leak in the future. We also had to have the ceiling closed and repainted that was damaged by the leak. The backyard was cleaned up and landscaped because it looked like a jungle costing $1700.00. We had to have the fireplace cleaned and repaired for $400.00 (the seller said he had this done) in the pics there was a glowing bright big flame. When we took possession of the house we couldn't get a flame. There was a rusted window in our living room that we had to replace for $300 just for the window. It will be additional $ to install. So, almost $30k in 5 months after closing is overwhelming. I have spoken to everyone involved and they all passed me along to the next person. Daniel and Greg were the agents, Lyle West was the Listing Agent. I even spoke to the man I was told was in charge named Phil, he was not empathetic and just cut us off in mid conversation and said sue the seller. Potential Buyers BEWARE. Please thoroughly do your walk thru and if something was repaired get the info. on who repaired it and make sure to get it in writing. Go with an agent you know or somebody you know knows. The seller is denying that he knew about how the hot tub was hooked up. He said it was A/C while he was in the house, so I guess someone disconnected it by the time we moved in. Also, let me mention there was also an infestation of house centipedes and bugs that behaved and looked like roaches to me. We had to get an exterminator and have them come every month. I am very very scared of bugs so this made the house very uncomfortable for me. We also later had a pop-up encampment develop directly across the street from us. The presence of the encampment has come with a lot of trash and junk also right across the street from us. Please Do Your Homework! Do not regret the biggest purchase of your life! The stress has been overwhelming between the loan officer and the agent.

I wish I could give negative stars here. When we bought our TIC a couple years ago, Kilby was the…read moreagent selling the property. We didn't have a realtor, so she "assigned" us one from her agency. (I know, we were naive at best here). Turned out Kilby was running the whole show. The negotiations on the mortgage dragged out for 6 months and there was a "miscommunication" on our down payment. We agreed to 10% and the papers showed up for closing and we were put down for 15%. We were already living in the unit as a rental (also not right - the building was Ellis acted before and we didn't know that) and we were more or less stuck - we'd sold our other place and were in quite a jam. All of this because there was some private promise between the seller for our unit, Kilby and another owner in the building about money back out of the building. We really love our home, but her unethical approach to things left some very bad feelings amongst the owners of the building from day one. I would strongly discourage anyone from working with her - ever.

I worked with Kilby on the sale of my Grandmothers house. My experience with her from beginning to…read moreend was wonderful. We lived out of state and when my Grandmother passed away we needed to find a realtor. It was hard for us to make it out to San Francisco and when we did it was very short notice. We found time one weekend and called several agents (this was a Saturday afternoon)... Kilby was the ONLY one who was understanding of our time constraints, as we needed to return to Reno that afternoon, and come out on a moments notice to meet us at the house. As I was still dealing with my Grandmother's passing I wasn't sure I wanted to sell. She said she understood and gave me her information. Over the coarse of many months I had to fight off realtors that I had called that day to get off their email lists and for them to understand I wasn't ready. Kilby on the other hand was very understanding, she did not push or pester and was always available if I had questions. Finally it came time to sell the house. She was very caring and respectful of the situation. It was hard for me to go through the house and empty the contents. Kilby handled getting it completely cleaned out and ready for sale. I didn't have to worry about a thing. I was also very thankful that she was willing to run back to her office in the evening to get faxes that I sent or documents that my fax machine messed up so that she could resend them. Toward the end of the sale process I was scheduled for a major surgery and Kilby helped get documents together early for me to sign before I went in and made arrangements to help with the closing so that I was not having to deal too much with things during recovery. I have to say that my husband gets transferred every few years so we have had a few houses to sell and buy in the last few years... this sale was the most stress free real estate experience we have had. I would (and have) highly recommend Kilby. If only every realtor was this on the ball!

I have worked with Kari and her team for over a decade! She is best of the best as a realtor for…read moresure! If you spend any time with her at all, you can't help but notice how passionate she is about real estate and helping clients find the home of their dreams or sell their home for top dollar! She is an excellent negotiator and will make sure you get the best deal for your money. She treats your money as if it's hers and will fight for it tooth and nail. She is extremely hard working; I can't tell you how many times she has called me late in the evening or text me on the weekends to try to figure something out for her clients or help them get the home they are in a multiple counteroffer situation. She is relentless in trying to get her clients into contract and will try every trick in the book to try to get you the home you are looking for. She is constantly learning and trying the latest technologies to make her business better. She is well respected amongst her peers so when she makes an offer, she gives her clients a little edge over anyone else. If you follow her on social media, you can see how professional and knowledgeable she is about the market and industry. She is always on top of everything, and I can't recommend her enough as a realtor. She will take great care of you! On top of that she is just a cool person to chat with and hang out with, which is a such a bonus in the business we are in.

Kari is a fantastic and very knowledgeable realtor. She has been in the industry for years and is…read moreexceptional at what she does. She is always very quick to answer any questions, very responsive and very easy to work with. She always provides me with data and any information that I'm looking for. Very trustworthy. I highly recommend her services.

Lara was very competent, efficient, timely, and professional. Her communication was quick and…read moreresponsive. At one time during the escrow process, she responded to my email at 4 am in the morning! Lara was very impressive in handling our back to back transactions. She orchestrated and synchronized our closings smoothly and painlessly.

Always appreciate Deanna and Alicia being available when I need them. A lot of my clients work…read morerandom hours and sometimes tasks/ docs are needed during times that aren't easy to complete. Deanna and the team are efficient and communicate well. My clients always circle back with me to let me know they appreciate the hand holding service they get throughout the process.

Jill and her team put their best foot forward and helped sell my condo in a tough market while I…read morewas overseas. Her local community highlight videos on YouTube and Instagram were fantastic and the place really looked great with the stylish staging. We even had many windows replaced under warranty during the listing period, which she and her team were able to manage and oversee; always looking for ways to improve the listing in the eyes of potential buyers. Even in a slumping market we received multiple offers and discussed which was best for not only me, but would benefit the building and neighbors. She was on call for all hours of the day and night (due to the time zone differential), and responded promptly. Jill's team brings a lot to the table, and I would recommend Freidrich Homes Group to others looking for their local real estate needs.

As a family law attorney, I've worked with many real estate professionals over the years--but Jill…read more& Jane Friedrich stand out as truly exceptional. Jill & Jane recently handled the sale of a home for one of my clients going through a divorce, and I can't say enough about their professionalism, communication, and results. From the very beginning, they were proactive, organized, and sensitive to the unique dynamics of a divorce-related sale. Jill and her team did a phenomenal job prepping the property--it looked absolutely stunning, which made a huge difference in the final outcome. Thanks to her strategic pricing, beautiful marketing, and skillful negotiation, the home sold quickly and for more than we ever expected. Jill & Jane made a potentially stressful process feel seamless for all parties involved. I wouldn't hesitate to recommend Friedrich Homes Group to clients again, especially in complex situations where experience and discretion matter. They are true professionals and a pleasure to work with. -Law Office of Gina M. Mariani

We had an outstanding experience working with Laura to sell our home in Pleasant Hill. Since we now…read morelive out of state, managing a home sale from across the country--especially one that needed updating--could have been a major challenge. Laura made the entire process seamless. She helped coordinate and manage the updates, guided us through every decision, and got the home listed quickly and sold even faster. Her experience, local knowledge, relationships, and reputation truly mattered throughout the process. Laura knows how to get things done. If you're looking to buy or sell in the area and want an experienced, trusted agent representing you, I highly recommend Laura Wucher. We're extremely grateful for everything she did for us.

Extremely unethical. I will be sending a complaint to the ethics board…read more Do not trust a verbal "yes" from WOOSHER. We submitted a strong offer on her listing -- 35K over asking -- and she personally accepted it over the phone and told us escrow instructions for our deposit were being sent. We moved forward in good faith. The very next day, instead of those instructions, we got a text saying she'd gone with another offer. No call. No explanation. No accountability. Just a verbal commitment one day and a two-line text walking it back the next. If that's how she treats a buyer who's already at the table with a serious offer, imagine how she'll handle you when something actually goes wrong. A professional's word should survive longer than 24 hours. Hers didn't. Get everything from her in writing, because what she says out loud means nothing. Zero stars if I could

We cannot recommend Liz Thiel highly enough! Selling our beloved home while purchasing a new one…read morewas an emotional and stressful experience, but Liz made the entire process feel manageable from start to finish. She is an incredible wealth of real estate knowledge and was always responsive, kind, professional, and respectful. She kept my husband and me informed every step of the way, making sure we understood every decision and always had our questions answered. What truly sets Liz apart is the genuine care she has for her clients. She was amazing at helping us navigate the anxieties and emotions that naturally come with selling a home full of memories while buying a new one. We always felt supported, heard, and confident knowing she was advocating for us. If you're looking for a realtor who is knowledgeable, trustworthy, communicative, and truly invested in her clients, Liz is the one. We are so grateful for everything she did for our family and would recommend her without hesitation!

Keith is a standout as a realtor because he doesn't just list the house--he project manages and…read moreoversees the entire sale. For my condo, he lined up competitive bids to get the renovation done quickly for high value. And he's extremely responsive and available to step in and get it done. Because of Keith, the condo was on the market months sooner, looking polished.

Several months ago my mother started looking for a home. After dealing with several Realtors who…read moreeither didn't call her back or knew nothing about the Martinez area she was finally recommended Cha Cha Hughes at Muir Realty. Cha Cha went out of her way to find homes that would appeal to my mother, who had a very specific idea of the kind of home she wanted. She's knowledgeable, honest and works very hard for her clients. Plus she knows EVERYONE in the area. I'd recommend her to anyone looking for a home.

Muir West is great! Especially Debbie Fox Decker. She knows a lot about helping first time home…read morebuyers. She is also knowledgeable about finding rental housing in Martinez, Pleasant Hill and Concord areas. Ask for Debbie!