My experience with this visit was disappointing, especially considering that we chose this practice…read moreas private-pay patients based on its philosophy of care. During our discussion, I was explaining my concerns about delaying a certain medical schedule (not refusing it completely) but I felt the conversation became more of a lecture than a discussion. I would have appreciated a more collaborative approach to addressing our questions. I was also surprised by several recommendations that were presented as personal preferences, including that baby-led weaning is better than purées and a recommendation to avoid traveling with children until they are 2 years old. Given that my baby is not yet sitting up independently (she's 5 months old and still floppy), I would have preferred guidance that was more tailored to her developmental readiness, along with an explanation of the evidence behind these recommendations. One of the reasons we chose this practice was because the website states that they work collaboratively with families regarding certain healthcare topics. Unfortunately, that was not our experience during this visit with Mike. Rather than feeling that our questions were explored through a collaborative discussion, we felt that there was limited opportunity for dialogue. I value providers who explain the reasoning behind their recommendations, discuss the available evidence, and partner with families to make informed decisions. Unfortunately, I left feeling that there was limited opportunity for discussion or individualized guidance.

We had a good experience with our daughter's provider, she was kind and thorough during our…read morewell-child visit. However, we were really disappointed by the clinic's policy on late arrivals. We were only 10 minutes late, with a toddler in tow, and it was our very first visit. Life with little ones can be unpredictable, and we expected a little understanding. Instead, we were charged a $50 fee, which they refused to waive, even after we explained the situation. We understand the importance of timeliness, but a bit of grace would have gone a long way, especially for new families trying to find the right care team. It left us feeling more like a number than valued patients. Great provider, but the rigid policy and lack of flexibility took away from an otherwise positive experience

Dr. Carolyn Nichols has been an exceptional pediatrician, and we are so grateful for the care she's…read moregiven our family over the years. Unfortunately, Optum closed the Pediatrics department , we haven't been able to find any information about where she's practicing now. With the school year starting, we're hoping to continue our daughter's care with her. Dr. Nichols, if you happen to see this, we'd love to know where your new office is. Your patients miss you and are hoping to find you again. Wishing you all the best!

Has been my kids pediatrician for years. Great staff and nice and friendly environment.read more

Dr. Amy Tran and her team are kind and welcoming. My son has been seeing her for his first 3 years…read moreand she's always been so supportive of my concerns and my son's needs.

We were moving to LB and needed a new pediatrician for our daughter, we found her office through…read moreYelp and were not sure how it would be. When we visited for the first time the staff was very kind and made us feel very welcomed! I forgot the nurses name, but we had the same nurse twice and she is so sweet! Dr. Tran is also AMAZING! She was engaging with my 4 month old and my daughter LOVES IT! She was all smiles when Dr. Tran would talk to her. I love how she would take a couple seconds between our own conversation to talk to my daughter because my daughter was trying to talk to her. It warms my heart to see that! 10/10 I would recommend!

I had a very disappointing experience with this office before my son was even able to become a…read morepatient. I called at approximately 11:54 a.m. to schedule an appointment for my one-month-old son, who is experiencing a severe rash outbreak and constipation. The staff member collected all of our information and scheduled us for an appointment on Thursday at 1:45 p.m. Toward the end of the call, she asked whether my son had received any vaccines. I explained that he had not yet, but that I did intend to vaccinate him while requesting that his vaccinations be spaced out. As his parent, I believe it is my responsibility to make informed medical decisions on his behalf in consultation with his physician. The staff member placed me on hold to ask whether the office would accommodate that request. When she returned, she informed me that my son could not be seen because I did not want to follow the office's standard vaccine schedule. I was shocked that my infant was denied an appointment for unrelated medical concerns based on a discussion about future vaccination scheduling. My son needed to be evaluated for a significant rash and constipation, yet I was told he could not be seen at all. That experience left me feeling that my concerns as a parent were dismissed rather than addressed. As a result, I contacted my insurance company and filed a grievance regarding my experience. Regardless of differing policies, I believe every family deserves respectful communication, transparency about office policies, and compassionate care--especially when an infant has immediate health concerns. Unfortunately, based on this experience, I cannot recommend this office. To the woman who took my call you lack ethical principles such as autonomy do not ever try to move up the ladder in the nursing field you don't have what it takes.

I bring all 3 of my babies here. I love how they are very thorough and my kids aren't scared of…read morecoming in. The pros is that you can email or call for any concerns they are pretty quick to respond and give you a solution. I'm willing to drive the 30min+ to keep bringing my kids here. I know they will be handled with care and I have no issues with them whatsoever. I highly recommend this place to family and coworkers.

Dr. Singh was horrible to me…read more My 2 year old began vomiting and then dry heaving at 11 pm. I was concerned about dehydration so I called to ask some questions (as the office encourages). Dr. Singh was absolutely furious. She was condescending and unbelievably rude. It would be hard to overstate how rude she was--she even chewed me out for giving the pharmacy address too slowly. I have no idea what her problem is, but she took it out on me while my child was sick. Keep your children away from her.

Great service, I was seen by Emanuel. They have lots of availability which was helpful. Plenty of…read moreparking too.

We absolutely love Dr. Pham! From the very first visit, we have felt welcomed, heard, and…read moreconfident that our children are in great hands. He is incredibly knowledgeable, caring, and patient, and always takes the time to thoroughly answer our questions and explain everything in a way that is easy to understand. We never feel rushed during appointments, and it is clear that he genuinely cares about their patients and families. The entire office staff has also been wonderful--friendly, helpful, and accommodating. We are so grateful to have found such a wonderful pediatrician and would highly recommend him to any family looking for compassionate, attentive, and knowledgeable care!

We just got our 6 month old daughters' ears pierced today and Dr Pham did a fantastic job. They…read morelook perfect. He was patient with our little one squirming and gave us some tricks to hold her still. Very happy!

Clean office. Semi friendly staff Wait time is horrible. It…read morewas a slow day(me and another patient in the waiting room). And waited over 45 mins to even be called back. Got here 5 mins early for Childs appt and still waited. Why would you schedule patients for certain times and not honor or respect patients time? I have other kids and the lack of respect this office has is a disappointment. On top of that the Dr is horrible!!!! She didn't even say goodbye at the end of the appt she ran out the room and left us wondering if the appt was over. She was so unprofessional. I truly felt like another number, someone's insurance she can bill. Not anymore! On to the next Dr.

I came here last Wednesday with my daughter to get her ears pierced. She is 2 1/2 so I knew she was…read moregoing to cry but I thought she was going to be more excited. First I paid $120 which is a little steep but I knew my daughter was going to be in great hands. My daughter and I were placed in a room and one of the nurse gave me a placard of all of the earrings that I could pick for my daughter. I picked the smaller gold earring for April's birthstone. The doctor came in and explained everything to me. She gave me an ear cleaning solution to use on my daughter at home and she showed me the earrings and then I realized they were too small. I asked the doctor if I could get the bigger size and she got them. I really appreciate that. The doctor cleaned my daughter's ears 3 times on each side and used a marker to mark where the earrings would go. I was happy with the placement and the doctor even asked if I was comfortable holding my daughter and I was. The doctor pierced the 1 ear and my daughter started crying and then switched to the other side and pierced the other side. My daughter was crying for quite some time and she was very angry at me on the ride home. Almost a week later her ears and piercing looks great. I am thankful for the staff here for doing such a great job on my daughter's ears. I would definitely come here again for my future daughter's ears. Thank you Dr. Liu and staff.

Doctor was amazing and the staff were very kind and respectful. Everything was smooth and there…read morewere no problems.

I'm so thankful to have found such a great clinic ! The doctor there is amazing, my daughter loves…read moreher and so do we. Special thank you to Joanna for always being so accommodating and just giving us the best service when we come in. The place is clean, no waiting for hours to be seen, just well taken care of over all

The staff at Serenity Care is very friendly, professional, and welcoming…read more They helped sort out vaccine records from Ecuador, and transcribed them for me to the US vaccine registry. Almost no wait time Highest marks to the nurse practitioner, to our doctor. Excellence service! The facility is very clean, and very pleasant waiting room

The office takes walk ins M-TH 8:30-7pm but does not make any sense if they have people waiting…read morehours to be seen. I came in for a walk in at 1pm and waited until well after 3:30 to be seen. When I asked the front about my wait time after 2 hrs they just said I'll be seen soon. Don't recommend walking in the experience for my sick kiddo was horrible she was coughing and sneezing around all the un-sick kids and it wasn't a worry for the office. I wouldn't be surprised if her germs passed to others in that wait area.

The doctors are efficient. The appointment times are usually held on time and the needs of the…read morepatients are taken care of quickly.

We've had positive experiences here and feel taken care of and unrushed. My only complaint is that…read morewait times can be quite long and with a young child that's hard.