PERFECT!!! I love the staff and they were so professional!! They handled everything with great care…read moreand elegance!! Brittnee your the best

Run absolutely as far as possible from this place! My father passed away and I utilized Griffin as…read moreI was from out of state and they had previously handled my grandparents services. I traveled to town and handled the cremation paperwork in person and was told his ashes would be ready by the end of the week (which I would still be in town). I picked up the ashes (which were split into 2 temporary urns) before traveling back home 7 hours. I was contacted a few days later to advise that they *think* the ashes I had in my possession were not correct. The boxes were sealed and the outside stated they were my father. In order to verify we had to open the boxes where clear bags contained my father. Which after a sudden and recent loss this was absolutely gutwrenching. Low & behold, the tag inside was not my father's and I had some other persons ashes. To which it was confirmed another person had MY DAD'S ASHES instead of me! Griffin seemed like they wanted to remedy the situation quickly as I was obviously upset and they significantly screwed up. I spoke to Brittany (the director) and the owner traveled to my house overnight to collect the ashes. I spoke to both of them that due to this negligence & major screw up, I would anticipate compensation once the correct ashes were given to me. Though I was very upset by the call I tried to remain calm and treat them both with respect as I know neither the director or owner was the person who mixed up these ashes and it was likely done at the crematorium. They both apologized and acknowledged they would absolutely be compensating me for this grave error. It took them several days to get my father's ashes correct (I would hope they are actually him but of course I'll never know for sure given this situation). To which they aimed to overnight ship them to me. I specifically requested several times to use UPS or FedEx as the US Postal Service has been consistently unreliable. I then received a shipping confirmation of NOT OVERNIGHT and also through the US Postal Service. I had to spend several days then stressing out to hope everything would make it to me. I received the package and set up a call several days later to discuss compensation. Brittany was late to our call because she was "driving and then checking into a hotel,"though we previously arranged this call you would think she would have had her schedule cleared... ? The call started and the funeral home had the gall to offer me a "free cremation". I could not even believe they thought this was adequate. First of all I met with Brittany for my father's cremation paperwork. She saw me in person. I am 33 years old! Also I live 7 hours away. I told her she couldn't be serious... not only would I not use this funeral home again even if it was for my dead goldfish, I would hope I have about 50-60 years left and also I live in another STATE. This was an unacceptable response given the scenario it was not even remotely reasonable. This wasn't some messed up fast food order they could just give me a coupon code for... I then told her no, absolutely not, and I felt a full refund at this point was the bare minimum given the gravity of the situation. She advised since it was more than $700 they had to contact corporate and she would be back in touch with me in a day or so. I never heard from her again. I called and emailed to which I was ghosted. I have since hired an attorney to proceed accordingly. I will be also contacting the state board to report them. The absolute grave negligence and emotional distress this place put me through is disgusting and I hope no one else ever has to go through this while grieving their parent. I would recommend you run as far as possible from this place.