They treated my grandmother very very well and she deserve to be treated well but for six years not…read moreone complaint

I was transferred to Holly Hall Retirement Community Healthcare (HHRCH) to do rehab after going…read morethrough cervical spine surgery. I found the care to be outstanding! The medical, support staff, case worker, health information specialist, and food service team went over and above to ensure that I was taken care of properly and received real time communications! I am a 20 year retired Navy Chief (Hospital Corpsman) coming in contact with healthcare teams in both military and civilian facilities. I can attest that the professionalism and Comradery at HHRCH is second to none! -I am giving a shoutout to the following at HHRCH 1. Dr. Rajan 2. Victor 3. Cindy 4. Alberta 5. Anthony 6. Brenda 7. Cam 8. Christine 9. Festus 10. Jasmine R. 11. Jesse 12. Kelsey 13. Key 13. Kisha 14. Koko 15. Lyndia 16. Marcia 17. Okwee 18. Reina 19. Rykki 20. Sam 21. Stanesha

They were incredible with my mother in law as well as our whole family. Very attentive, extremely…read morekind and helpful in every way from in person care to helping with all things medical. I highly recommend them.

My 93 year old mother in-law is being served corn dog and pizza for dinner. The food sucks. Not…read morerecommending you bring your loved ones here. Sorry to see that our beloved retired Priest and Nun's are having to eat the same crap. Shame on the Catholic diocese of Galveston Houston on how they treats or people this way.

Have not had a good experience with this facility and do not recommend. The location is an enormous…read moreconcern for safety and accessibility. Many attempts to visit and interact have been discouraged. Went with a friend and was horrified at the conditions and environment our loved one was provided. I called over a two week period at various times to speak with mom over my birthday to no avail! My attempts to have management contact me have also been futile. Perhaps they should have specific times to speak with your loved ones.

We really enjoy assisting residents move into Silverado. The staff is friendly and the property is…read moreclean and well taken care of.

We moved my mother to Belmont at the end of January 2020. Due to some paperwork snafu, they didn't…read moreseem to know she was moving in. It took several days to get her the proper welcoming. Even after that, it seemed the efforts by staff to get her involved and acclimated to her new living arrangements were minimal. Certainly the COVID lockdown made things difficult for senior living facilities, but we paid extra for bathing assistance for mother, and yet when I would see her I could tell she was wearing the same clothes for days in a row, which meant she wasn't bathing and we even sleeping in the same clothes. Mother was on blood thinners, so it was important to monitor her for potential internal bleeding or at least be aware of any pronounced weakness or paleness. Since I couldn't visit her in person, I had to depend on staff for this. In September she had a fall and then was extremely weak and was sent via ambulance to the ER. She had severe internal bleeding and had to have 4 units of blood transfused. I am amazed that the "nursing" staff at Belmont couldn't have observed this issue sooner. Mother passed away in October, and when we went to clear out her belongings, we discovered that all of her valuable jewelry had been stolen from her room. When we reported this to Belmont, they didn't seem to care much, and pretty much blamed it on us that we let Mother have those things in her room. Nothing that was stolen was ever recovered. So if you send your loved one to Belmont, be sure not to send anything of value with them.

My Uncle has been a resident at the Belmont for the past year and a half. We were very blessed to…read morehave had the help of all of the staff to make his transition from the hospital to the Belmont seamless. As I live and work in Dallas, many of the details had to be taken care of by phone or email. It was a great comfort to know that they were there to help in any way possible. He is doing much better now, and I attribute a part of this to the Belmont staff. It is a great relief to know that he has all of his meals prepared. (He says the food is usually quite good!) He enjoys the company of other residents and occasionally joins in the community activities they provide. He is provided with transportation to any doctor visits, his laundry is done, and his room is the perfect size for him. Living in a different city, all of these things mean the world to me. The few times that there has been a problem, they get in touch immediately There is no business that hasn't experienced challenges in the past couple of years. The Belmont continues to make improvements and changes for the better and that's what counts. I look forward to my next trip to visit him as they treat family members very well!

Do not take your loved ones there!!! The administration is horrible. There is no accountability at…read moreall at this facility. I caught one of the aids smoking marijuana one night around 10:00pm. When a resident hits the call button it normally takes hours for someone to respond. I cannot & will it recommend this facility to others. I even made several complaints to Corporate & never got a response from anyone.

I am staying here on a respite because it is close to MD Anderson where I am getting treatment. I…read morehave been here about 9 months or so. I find that if there are issues they are addressed and corrected. No place is perfect. But the staff is very warm and caring, the food is very good and there is a variety, the facility is quite clean. There are activities to participate in. When I first came to look it over I was greeted very warmly by Pearlie the sales director. She is a gem and has been a gem ever since. I can't tell you how welcome she made me feel. Maecella the receptionist is also super nice and competent. Hendrick who drives and fixes things is awesome. There are so many nice things this staff has done for me that it would take too long to write it here. Things that I feel are above and beyond. The RAs are also super nice and helpful. Again I can't name them all because there are so many. Then there is the kitchen staff that are awesome too. I notice that the staff always have smiles here so it must be a good place for them to work as well. Now I am looking forward to getting back home soon. But in the meantime let me tell you I have been treated like a queen. In fact I call this my resort LOL. This place has been perfect for me. I have been able to concentrate on getting well while they take care of the rest. I just can't thank them enough.

not satisfied having my parent here. made other arrangements. my neighbors moved their dad out a…read morecouple of years ago because of a negative situation they would not discuss with me. there is a lot of medical overreach here. I regularly got Medicare invoices for services such as oxygen which my parent never used. I was told that this facility is flagged for fraud. I was told by other residents that Trinity the nurse would flat out ignore my parent when they asked for help. There have been three maintenance men in three years. One of the other residents waited 4 hours for help, in an extended position, harming their back and being relegated to a wheelchair thereafter. The dining room is a shadow of what it was because so many people have moved out. The hallways smell like urine. Cannot recommend braeswood Estates.

Kind staff. Responsive and helpful. Very good food. Great Room options. Clean and well maintained…read more Great location. Nice outdoor spaces accessible to residents. Daily activities and Family events. Laundry and room cleaning weekly. Wifi included. Excursions available for redidents. Staff works and coordinates with outside service providers for hospice, palliative care and othe needs such as wound care, etc.

The memory care unit at this facility is fantastic! They have taken amazing care of my…read moremother-in-law. We have seen much improvement in her dementia since she arrived at the Tradition Buffalo Speedway. The staff is very caring, skilled, compassionate and capable!

Recently my mom went from independent to respite to hospital. She was in respite for 6 weeks…read more While in hospital, Jennifer asked me to meet with the care team. At this time we were trying to obtain rehab for 2-3 weeks, so care team, meeting was pre mature. When I arrived at meeting, there were 3 administrators, including Randy(VP of Dallas and Houston locations), Crystal (vp of Houston division), Jennifer (director of marketing), and the director of nursing (new to the job 2 weeks, therefore had minor contact with my mom). They wanted to discuss admission to assisted living, even though we had only recently admitted to hospital. 1. Told if mom needs more than 8 meds there was an upcharge. This included vitamins, Tylenol, hand lotion, and could include chapstick because she could eat it (said by Crystal). 2. There is an upcharge if she needs assistance to toilet. And a different upcharge if she needs assistance to dining hall. 3. I suggested 24 hr nursing provided by a licensed nursing agency that I would pay for myself. I would still pay upcharge "in case they didn't show". Though if she required care that they cannot provide later in life (hospice care), that's ok, because there is a "really good" hospice company. 4. I suggested going to independent living with 24 hour agency licensed nursing care. They would not allow this, since if they did not show up, mom cannot "independently evacuate ". If I attempted this, Randy would call adult protective services. 5. The first week my mother was under their care, the tv didn't work. They left an 86 yo woman in a room with tv or radio, complete silence. No staff member realized this was a problem. Would never recommend this company. They will blindside you when your loved one is acutely ill to discuss costs and administration under the guise of "care team"compassion. The use of intimidation and bullying highlights their lack of empathy for family members during a difficult time.

My immobile husband was here for 2 months and it was the best of the three nursing homes/skilled…read morenursing facilities that we had been to in the Houston area.in the last 8 monhts. The food was excellent, facility super clean, Rehab therapists excellent and overall care good. We did have some challenges with my husband's demanding care at first but overtime we worked it our with the caring Director of Nursing Annie and amazing new Executive Director Michael. There were so many positives at Brazo Towers that I recommend it. The care of a stroke patient such as my husband is very difficult and necessitates a very active family advocate all the time. We were very disappointed in the lack of patient activities. Although a vigorous monthly calendar was posted very little activities occurred during my husband's stay. When we were leaving we saw indication regarding possible improvement in that area as well.

Had the horrible misfortune meeting social worker Kathleen Kuznicki, about a week ago and then…read moreagain yesterday. Thought maybe she was just having a bad day but unfortunately she was just as unpleasant yesterday as she was last week. Very condescending and horrible bedside manner, if this place has any others like her I would NOT recommended having your loved ones stay here.

This is another assisted living facility that will promise a wonderful experience for your family…read moremember and they just end up taking your money. We moved my father out after six months of being there. We paid the up charge for enhanced care. He was not given his medication at the times passed necessary. Parkinson's medication's need to be delivered in a very timely manner. This has ramifications on lucidity of the person. On more than one occasion when a family member was there, they were late with his medicine. Sometimes we had to request it after the time had passed. We purchased mattress pads in case of him, soiling his bed, and they never used them. They promised he would be taken out of his room, plenty and given activities to keep him busy. This happened rarely if ever. He was often sitting in his room with the TV blaring, wearing soiled undergarments. While he was in the hospital, we went to go retrieve his things, and the room had not been cleaned or touched. Dirty bedding was left on the floor and the room was a mess with the garbage can full. I almost forgot to mention that they lost most of his wardrobe in the laundry! Instead of someone running and getting him some pants from target or somewhere, they told us we needed to do it and then bring them by. I understand it was up to us to replace the entire Wardrobe and they would reimburse us, but that is ridiculous. The only thing I can say is that the place looks clean and is fancy like a four star hotel. The food is decent. I would not send a loved one here. Be prepared to pay River Oaks prices.. also be prepared for big promises with very few being kept. They are all about the sales pitch.

From the owner: MorningStar at River Oaks is a senior living community in Houston, TX, offering independent living,…read moreassisted living and memory care in a warm, residential setting with restaurant-style dining, designed around dignity and connection. Independent living residents enjoy an active, maintenance-free lifestyle with a full calendar of life enrichment activities. Those seeking assisted living in Houston find personalized support from a caring, attentive team. Our dedicated memory care neighborhood provides compassionate, specialized care that helps each resident live with purpose. Rooted in Judeo-Christian principles since 2003, MorningStar exists to honor God, value every senior and invest in its team.