I've been living here for almost a year and half. I will not be renewing my lease. The pricing for…read moreeverything was a bit much. Packages we had delivered were consistently turned back for wrong addresses or left on the busy main st quite often. Leasing office and all employees were fantastic. I have nothing against them. However...the fire alarm in my building went off at least once a month for the last 6 months, and many times before that. Below are the times from when I decided to start keeping track. As I said it was multiple times before that only when I got REALLY annoyed did I start keeping track. Management offered no solution, only blaming on other tenets and businesses below. -7/2/20 6pm -7/7/20 1am -7/11/20 8am -7/21/20 3am -8/8/20 1245pm -8/10/20 550am -9/14/20 130pm -11/2/20 415pm -12/16/20 8pm -1/25/21 1030am -1/27/21 1230am

This is an ok place to live. It's very expensive and in my opinion overpriced. The management and…read moremaintenance staff are pretty diligent. The amenities are nice sans pandemic. My main complaint about this place is the NOISE! From besides a busy subway line in Queens to besides the BQE in Brooklyn I've lived in some pretty noisy places. This is the loudest place I have ever lived. Each day starts promptly at 9 with a garbage truck making as much noise as it possibly can. That lasts for 30 minutes to an house. The fire house sounds it's alarm everyday at 12 and then multiple other times throughout the day. It's loud as can be and seriously the loudest fire alarm I've ever heard. Excessively loud. And then I gotta hand it to the Patchogue fire department for their enthusiasm. They are blaring those horns and sirens like a little kid with his toy fire truck Christmas morning whether they need to or not. On the other side of the building you get the drunks doing their thing. I do like living here and the staff is the best but the noise is absolutely killer.

Unfortunately I wasn't able to take an apt here, so I can't comment on living there (my work…read morerequires me to live closer than I anticipated), but I visited this property and had a 5-star experience with leasing specialist James Volino. First off, the property is beautiful and well-priced, with modern design/appliances and great amenities. Check it out! James recommended a solid list of units that would fit my needs, and he kindly facilitated tours of each of them in a relaxed, yet comprehensive, way. James gave me breathing room to look around and ask questions; I appreciated his breadth of knowledgeable about the property. Overall -- I look forward to working with James in the future.

Same owners and management team of the reserve and that place is terrible. Moved out on 6/28 and…read morestill do not have my deposit back..NY state law and my lease agreement says 14 days were now at day 20 and my $2,800 is missing. Sent emails called no answer besides processing. A billion dollar company and they play games with a deposit would not expect this from so called luxury apartment complex..so I must ask again where is my deposit? Why is your complex deliberately breaking the law and keeping deposits over 14 days and the only answer you can say is it's processing? Do yourself a favor Stay far away look up grey star online and think twice before signing a lease with any of their properties

I am writing a review about the Pinehurst Senior Apartments, located just off of Gazzola Drive in…read moreEast Patchogue, NY. It appears the owners are attempting to push out the cash pay tenants to allow the government-subsided tenants in. On Section 8, the rent for my particular apartment went up $420 to $2200! This is a shoe-box size apartment, forget about closet space. The shenanigans that are going around here with the tenants and these particular "groups" is ridiculous. Every tenants association meeting in one year of residence had turned out to be a screaming match! It was supposed to be dissolved, then management is allowing it to resurface tomorrow with an "election" fixed of course. A tenant's association is not needed, especially one with a treasurere? Why is a treasurer needed? This is a joke. One of the "bully" tenants was allowed to remove our library/computer room to create a pantry..open only 3 hours a week. So all the books and videos were slopped into the community room shelves the computer are MIA. The computer room/library was a listed "amenity" here. No matter how much we complain to the upper management, nothing gets done. The noise above me wakes me up every morning and when this tenant is home definitely defines my mood living in a ground floor apartment. Should be the best right? Not. Lots of bugs in the summer ...we are located right in the woods really. I would not recommend checking into this place. What it USED to be is not any longer. It looked like a luxury hotel with strict managers at time, but that kept the place nice. But I finally accepted their call..when they call you from the list, they expect an immediate answer. Some people just can't move in 30 days!! Back on the bottom of the list you go. I am very unhappy with the way things are run here. There is no decor in the hallways. Looks like an institution..or is it?

This place is horrible. Roaches In all the buildings. The super intendant Al does nothing they do…read morepatch work and nothing ever gets fixed. There's mold in all the apartment there customer service sucks and handymen don't do a thing. Constant leaks all over the ceilings. Gutters are broken and leak into the homes all over the balcony's. The roaches are insane. Baby roaches all over and the laundry room is hideous. There was a leak for 2 years of dirty bath water leaking and flooding the basement it would get reported then they claim it was fixed but still flooded days later. Couldn't do any laundry. Was forced to go to laundry matt. Unacceptable. Bugs beyond belief in the basement. These people don't care nothing gets fixed and issues pile up. Good luck. Many people moving out all the time. Have plenty pictures of things but could care less to post them. Don't move here. You'll regret it.

I moved here almost 2 years ago. It was the worst mistake of my life. First things first, I've…read morenever rented from anywhere prior to moving in here, so I wasn't keen on what was supposed to be done, such as a "walk through". When I viewed the apartment, I did like it. It's a nice size and lower level which I prefer. The carpets were stained and worn. I inquired about new carpets, and their response was "we are having them professionally cleaned. If in a few months you still feel they need to be replaced, we will do it." Within the first few weeks of moving in, it was Thanksgiving. I was hosting about 15 people, my first holiday in my new place. Exciting, right? Nope. My fridge FULL of food died overnight. By Thanksgiving morning, everything was rotten. I called the emergency number due to it being a holiday, and did not get any response. Friday, the day after my ruined holiday, I finally got someone on the phone. No I'm sorry, no sympathy, nothing. The next day, Saturday, the super came with a "new" fridge. It was a used one from another apartment, disgusting and filthy. Stains inside and out that I had to clean myself. A few weeks went by and I started noticing stains on the carpet that were resurfacing after their "professional" cleaning. I called regarding the carpet and repeated what I was originally told when I first inquired. Their response..."we don't replace carpets mid-lease, I don't know who told you that. You were misinformed." OK fine. Thanks a lot. April 2, 2015...I was going to do my laundry (in the basement of the building) and I saw several police cars, ambulance, fire trucks, etc (which is a regular occurrence, at least once a week) I proceeded to go downstairs and the door had crime scene tape over it. I approached a police officer concerned with what was transpiring. He told me there had been a fight and I couldn't use the laundry room for a few days, at least. I went to the laundromat. About 2 days later, I proceeded again to head downstairs to do laundry. I opened the door and right away, I noticed drops of blood on the steps leading to laundry room. I stepped around it and went down anyway. It looked like a murder scene. Blood spatter all over the walls, on the washer and dryer, on the chair, the floor, everywhere. I immediately ran upstairs and as I was walking out I noticed blood in the foyer as well. Also splashed on the door and mailboxes. I called Fairfield and explained what I found. Their response "Oh they already cleaned it up." Long story short, I had to get the Department of Health involved. They said they couldn't do much, I corresponded with a man named Bruce for days on end about it. They had the throw rug in the foyer "professionally" cleaned but to this day, I use rubber gloves to obtain my mail, as the blood spatter is still there. July 2015...my upstairs neighbors water from their bathroom began gushing into my bathroom. I was told "put a bucket there I'll come tomorrow to look at it." They eventually removed part of the ceiling which stayed like that for a week until they came and fixed it. To this day, it still hasn't been painted, just a shoddy spackle job. There has been countless other incidents, but I figured I'd touch on the important ones. If you or a loved one plan on moving there. Beware. I gave it one star because zero wasn't an option. I'd also like to add that the customer service provided by one particular individual is appalling, I'll spare her name in good faith, however, never in my life have I been treated with such disrespect by a so called "professional". She responded to an email I sent, which was regarding a question I had about a mistake on their part, in caps lock, like she was raising her voice at me. I could go on for days. But I'll stop here.

The maintenance team is excellent here! I needed a new refrigerator & microwave &door knob. They…read morecame right away and look at the bathroom issues etc and getting that fixed as well !

This is a truly wonderful place to call home! I can't say enough about the fast and professional…read moreresponse of the maintenance staff, especially John and Jeff who were very helpful today! Thank you!

I ve been there over a year now. It s been great!! Maintainence is on top of it all!! They are…read morequick and careing. Any problems or dispute,that may arise, the office is ready and willing to solve. Snow removal is good,sometimes can be faster but no complaints.Great place to live!

The individual who is mentally ill in apartment 4 building 12 contacts the police nightly to wake…read moreme up from sleeping. The management company does nothing about this issue. She is mentally ill and I have given her that amnesty but I'm a person as well with a job. I require rest and not constant harassment. Do not move here too many ppl on welfare. Those of us who pay rent they do not care for. The company just wants a check. Welfare apartments young professionals go elsewhere. Follow up. Management did call me back. Will report on a solution

As a former tenant at Lakeside Village of 12.5 years, I am deeply disappointed that I had to vacate…read moremy apartment after I took the initiative to have a licensed mold assessor test the air quality in my unit - Building 10, Apt 10 and toxic mold was found in the air. This all started with a water leak in the apartment below me behind the bathroom wall where toxic black mold was discovered. Due to improper remediation, cross contamination occurred where the toxic spores traveled up to my apartment Response from management was dismissive and inadequate despite repeated concerns about health issues. This affected my health, safety and peace of mind. I had no choice but to vacate in order to protect myself. I too along with my neighbor have been tested and we both have been found to have elevated toxins in the body causing toxic mold symptoms requiring treatment. If you are already living at this property and suspect mold and l urge you to look up toxic mold symptoms, document everything and get an independent mold assessment I urge current and prospective tenants to protect yourself because renting an apartment should not come at a cost of your well being. Maybe consider renting elsewhere!

Last week, I won a bid for a dining set in an online auction located in Bellport. The first company…read moreI called to pick it up couldn't do it, but they recommended Almost Home. I found that Almost Home was reasonably priced, extremely helpful over the phone and the two gentlemen that delivered my table and chairs were excellent. They even took the table apart to get it into the elevator and put it back together in my apartment. Tracy and Ali, who I dealt with by phone, could not have been kinder or more helpful. Not one nick or Scratch on my furniture either. Thanks to all.

Do not use Almost Home if you are shipping single heavy fragile items. Almost Home was hired to…read moreship some personal items that I inherited from my Aunt's estate, including a clock that once sat in my grandparents home. When I opened the box, I found it was in pieces (see photos I have uploaded). The packaging material that Almost Home uses is padded paper (brown packing paper layered with 3 layers of white paper, so it is about 5 layers of paper layered together). I when I unpacked the pieces, I found the base of the clock was flush against the bottom of the box with crumpled paper all around it. So they place my nearly 30 lb clock into the box (with no padding underneath it), then crumbled the padded paper all around it. Not only that, but the box was not labeled "fragile", nor was there a "this way up" notation on the box. When I contacted the carrier who delivered the box, they were extremely apologetic about my loss, but said that they could not take responsibility for the damage because it was packaged with paper, which the carrier specifically indicates should only be used for lightweight, non-fragile items. This makes sense to me, because paper is entirely compressible when pressed upon by a large heavy object. I imagine that when the box was jostled (as is wont to happen during shipping) the heavy clock pushed against the paper, which then compressed and created a void around the clock allowing it to move back an forth even more until it battered itself into pieces each time it was picked up during its cross country trip. When I wrote to Almost Home to register my complaint about the damage to the clock, I had 5 interactions via email without a single apology for the damage to the clock, until the very last email in which they said they felt bad about the damage, but it was not their fault because the box itself was not damaged, therefore the responsibility for the damage to the clock lay with the carrier, not with them. If you have a heavy fragile item to be shipped please do not use Almost Home to package it. Please see here for how to pack a clock: https://www.kensclockclinic.com/pdf/How%20to%20Pack%20a%20Clock%20or%20Clock%20Movement%20for%20Shipping.pdf.

This place is ridiculous. They can't be bothered to answer any concerns you have, or emails to…read morethem. They will also welcome themselves into your apartment whether you want them to or not every single week for MONTHS as soon as the weather starts getting nice to "inspect" one thing or another. It's usually the "twice a year" fire alarm check... EVERY SINGLE WEEK. It's absolutely insane. I actually saw this as a comment before I moved in, and asked about it. I was told it was just periodically for things that needed to be checked. It's not! It's every single week!!!! It's absurd. Reach out to management to find out why, and they will just ignore you... as usual. Got yet another one of your bullshit "twice a year" notices that someone will be welcoming themselves into my apartment AGAIN. This the FOURTH in LESS THAN 30 DAYS!!! I should be charging you people rent for this, and they spend more time here than I do!!!!! Absolutely insane.

My Mom and myself have resided in the Heatherwood Medford Pond Community for four and five years…read morerespectively. We have separate apartments and I must honestly state that we both have found the Management/Maintenance Team quick to respond to any requested service or repairs needed within our home settings. Kindly note also there is a serious attempt by the maintenance staff to have a contracted "Landscaper" to maintain the community grounds in a good fashion so that residents can enjoy the manicured lawns--especially in the spring/summer season so one can take pleasant walks around the Pond! I would not also want to be remiss to mention that the Medford Pond Staff is to be commended for removing fallen snow during the winter in a most proactive fashion so residents can leave the community safely and go about their business! KUDOS to all the Management/Maintenance Staff for the concerted efforts they make to ensure that the residents in the Heatherwood Medford Luxury Apartments Community truly feel safe and at home! Submitted By LR

I had a pinhole leak develop in a pipe and to get at the pipe the plumbers had to cut a hole in my…read morekitchen ceiling. My insurance used Clean Slate to repair the hole in the ceiling. The actual work performed by the two workers was good. Dealing with the back office was atrocious. TLDR: Tried to perform unnecessary work, Repeatedly failed to come when scheduled, Seems like there is no internal communication. My pipe leaked in early August and it was finally finished in late October. Would not recommend CSS. Here's what happened for me: -Sent an appraiser to estimate the job for my insurance. Never sent me the estimate. Eventually got it through my insurance -Sent a project manager out to "walk me through the process" when they arrived they explained that they "hadn't actually read the estimate only skimmed it and were here to look for things the appraiser missed" proceeded to tell me they would try to get insurance to pay for new floors. Which was completely unnecessary. -CSS called and said they would start on one date, and I told them that I didn't want my floors or walls or anything other than the ceiling worked on, they said okay not a problem. - The start date came and they didn't show up, called 2 days later on Friday and said they'd start the following week on Thursday, didn't seem to have any record of the other start date. -Called Monday and said 1 of the sub-contractors wanted to start on Wednesday. -They came Wednesday, and a different project manager stopped by they were still planning to take my kitchen apart and redo my floors, told them again that I only wanted the hole patched and painted, The crew that came nearly completed the job, just had to wait a day for the mud to dry. Said they would be back Thursday or Friday to finish. I was hopeful that since they were already scheduled to be there Thursday that they would finish up the following day. -Thursday, called and said they would be there Friday. -Friday, called and said they would be there Monday. -Monday, called and said they would be there Tuesday. At this point I had had enough. I'd rearranged my schedule repeatedly on short notice to accommodate them and that if they didn't come on Tuesday that I'd fire them from the project. -Tuesday, called and said they heard the job was completed. Told them no I was still waiting for the crew to sand and paint and they were due today. PM said he'd call the crew, called me back and said they'd be here shortly. They came and finally completed the work -Called the following day to schedule paperwork. Set to come the next day at noon. -New person called and said they can do this electronically, I sign and return all forms electronically. -PM calls the following day and says they want to know if I can sign the forms electronically. inform him I've already completed all forms with his colleague.

I hired them to redo my kitchen after we had a leak. They did great up until the tear out was done…read moreand then my PM left the company. The person who took over essentially ghosted me and the office secretary kept giving me excuses. They swore up and down that this was a covered insurance claim but could never give me an update on status. I ended up firing them after 5 month of limited communication and inaction. I hope they do better for the next customer.