We took our daughters clarinet in to get a recork told it would cost $45 and a take a couple of days. Two weeks later we are charged over $90. With no additional work being done and no details to why charges we changed. They only wort on a piece of paper like a third grader. This place is unprofessional and borderline fraudulent. I wish I read the reviews before I came. Don't make the same mistake I did. Horrible service and misleading information is all you will receive. The salesman lied so much he couldn't even keep track. He said our minimum charge is $30 then when he seen how much he changed me he said it was $60. I can't believe a place like this is still in business. read more

Rosedale Music - Musical Instruments & Teachers Near Me - Bakersfield, California

Neil is very unprofessional. I turned in a rental instrument to him. He gave me a business card with his signature as a receipt. Now I'm in collections for that instrument. I contacted Neil to see about getting a proper receipt. He refused to help me, hung up the phone on me. Then told me I was not allowed in his store or he would call the police. Buyers and renters beware. This guy is running some kind of scam. Do not rent any instrument from this store. I filed a complaint with the bbb. And I have contacted the police. read more

Rosedale Music - Musical Instruments & Teachers Near Me - Bakersfield, California

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Prices for Elixir strings are 30% higher than other local stores. I looked at picks. Thumb picks were $2.25 each, and the horn picks in the box were not for sale. They belonged to the owned who was storing them with other for sale items. Place is generally empty of customers when I walk in. Staff is extremely friendly, but not overly helpful. Once I watched a teacher play blazing fast scales for a student. The teacher was showing off and not at all helpful for the kid taking lessons. read more

I'm genuinely not sure how this place it still in business. High prices, dirty store, unhelpful staff bad teacher, and a small selection. The company mishandled their rentals so badly that they lost their contract with the rental company, Music and Arts. I was told the place was bad by some local music teachers but I had to experience it for myself. Just go to Front Porch Music or Guitar Center. read more

Worst music store ever. The lady knows nothing or very little about anything in the store. It's always dark and I'm the only customer every time I go in there. I wish they were better because they are so much closer to my house than GC. There prices are OUTRAGEOUSLY high. I would never buy anything worth more than $10 there. I don't know how they are still in business, really read more

We've enjoyed our experience at Rosedale Music. My daughter enjoys her weekly lesson with Mason, and all the staff have been very friendly and helpful. Plus their dog is awesome read more

Prices are a little high but not too bad. You can deal here. The piano lessons are second to none. My child has grown here more than any other place as far as lessons go. 5 stars for lessons read more

Although a good selection of Orange amps... Has to be one of the worst guitar shops I've been to. Prices are outrageous and every time I've gone in there, they are unfriendly and unhelpful. Bass strings cost twice as much than any other shop I've been in. read more

I went in this store a couple days ago to get reeds for my son and the store was clean and rearranged from prior visits. Last time I was in there it was very dark dusty and kinda creepy. The ppll were nice and very helpful. A little pricey but convenient little store. read more

I walked in here, hoping to see about lessons for my son. It was like walking into twilight zone. There was NO ONE there. My son and I were yelling "hello". After about 5 minutes of waiting for someone to show up, we gave up and left. Will not come back. read more

This business is so disloyal. They are just interested in making a buck, and they do not communicate with their customer their policies! I will probably spend most of my time on the phone tomorrow trying to make things right! I am so upset! I just can not believe them! They are a joke! They don't even deserve a 1 but I will not be able to post without adding one star read more

Poor service and extremely unprofessional. I took two vintage guitars in for appraisals. After calling to see if they had someone on site who could do appraisals, and being assured that they did and that I didn't have to make an appointment, I drove an hour and a half only to be told that the manager, Neal, wouldn't be in until later. I came back later that day and was charged $40 for two appraisals. He took photos to send to someone in LA to do the appraisals and told me I'd have them in 24-48 hours. A full week later, I finally got my appraisals. But not until I made numerous phone calls and sent several emails. The back and forth was ridiculous, with Neal's excuses ranging from accusatory to defensive. "I gave them the wrong email, (which I PRINTED for them while I was there), he was out sick, but " tried to help me ", the college kid they have working for them didn't do what he was supposed to... The last email accused me of bashing their store because I said I was going to do a Yelp rating and admonished me to put the whole story in. So here it is, the whole story. The bottom line is the same, however, the worst customer service that I've ever received. Go to Front Porch Music, they're knowledgeable, honest, and understand customer service. read more

I was very excited when I first found out about Rosedale Music. Great selection of guitars and amps but the woman at the counter was completely uninterested and was no help at all. I usually find mom & pop music shops to have great customer service but that was not the case here. read more

I give them zero as far as customer service. I rented a sax for my 6th grader. I told him my needs were for a beginner. He sold me all kinds of things I really didn't need. It didn't work out for us, I took the sax back and my credit card is still being charged. I called the store and he gave me instructions to call to cancel with the billing company that's located in New York. He would not do it or look up my records. "I'm sorry we mailed the forms and we didn't keep copies". . Now I need dispute charges with my credit card company. Horrible service read more

This place is extremely expensive, and the employees don't know a thing about music. Don't ever go here for anything, make the drive to Guitar Center. Well worth the heartache. read more

I should have read the reviews BEFORE I rented a flute from here but I didn't and I'm definitely regretting it. I rented a flute and purchased all of the items needed to go with it. I questioned him about the book I was purchasing as the one he gave me wasn't the same as the one the music teacher asked us to buy. He assured me that it was a typo and he was giving me the correct book. My daughter took it to school and we found out it was NOT a typo. We were able to get our money back and purchase the correct book elsewhere but he cut me a check and told me the state required him to do that (I thought that was odd but who knows maybe that's true). The original flute I rented had a damaged case so he told me he'd replace it as soon as he received his next shipment...which he did, no problem. He had me fill out another contract as it was through another company. I called today asking for a copy of my contract as I realized he never gave me one and he told me he didn't have a copy as he mailed it off to the rental company in Florida. How does he not have a copy? Isn't there usually a copy for the music store, the rental company and the person renting? He gave me the name of the company in Florida and told me to give them a call and they would be able to provide me with a copy. I asked him for a phone number and he told me he didn't have one, he only had a cell phone number for his rep. What? Is there not a number on the blank contracts he has? Confused at this point, I asked him how that was even possible to do business with a rental company and not have a phone number for them and as I was waiting for his response his cell phone rang and he told me to hold on, he had to answer that. I ended up hanging up, googling the number and called them myself. They were VERY helpful and told me I can go direct if I'd like or even cancel the contract if I wanted to use somebody local. I won't be back and I will never refer anyone to this place. Prices do seem high as I paid $90 for it all and I shopped around and realized I could have purchased everything I did for much cheaper. read more

I took my twelve string acoustic guitar in for the pick guard ends coming up and asked for the repair they said no problem, got it back the next day and the glue they used to re-tack it down was crap!! It looked like they used a cheap white silicone glue for the repair. My kid could have done a better job with a tooth pick. White silicone was smeared on both ends an unacceptable job. No guitarist would appreciate this type of work done to a $1000.00 guitar. When I took it back the co-owner told me there wasn't anything he would do for me, no refund for the crappy job, or even offer to make it right, stated it would be better to take elsewhere because he said he lost money on the deal. This is the worst customer experience I've ever witnessed clients beware they obviously don't need any customer retention, must have enough. read more

I took a guitar, which I purchased there, in to have it repaired. Because the owner wasn't there, I had to leave it. When I went back two weeks later, nothing had been done. Neal, the owner claimed to have "Misplaced" my paperwork, promised he would have it fixed the next day. When I went back the next day it was the worst repair job on a musical instrument I had ever seen. Literally glue was smeared all over the neck, it hadn't been tuned or tested either. I had to take it to another store where they told me it was the most incompetent job they had ever seen. the price to repair it at the other store was about 1/2, even after they had to clean up the work Neal did first. Neal refused to refund my money even after I brought in the paperwork from from the other music store. Finally got my money back after disputing the charge on my credit card. I waited two months to write this so I wouldn't be one of those people who only write a complaint when they are upset right when it happens. If you shop here, pay by credit card, at least then you might have a chance to get your money back. read more

I have a violin that needed stringing. i called rosedale music and talked to a certain Neal (who happens to be the manager) on the phone asking about how much it would cost me for them to put a string. he said it's $5.00 on top of the string's price. he said somebody will put the string on and tune it. i went to the shop, Neal ended up putting the string. broke a string even (did not bother to replace it, good thing i have an extra E string). to my estimation, he wasn't knowledgeable when it comes to violins. when my son broke another string, i called California Keyboard, upfront, i asked for a stringing fee and they said there was none. it's free long as i buy from them the strings. i met Jim and we talked a bit. he placed the string. waited a few minutes for another guy to tune my violin. they gave me advice on how to take care of the violin. i guess,Rosedale Music is OK if i go buy some sheet music but not for the repairs of my instruments. as a customer you feel the vibe if the one you are talking to knows what he is talking about. read more

If I could give no star's I would. I called last week and spoke to, what I thought was a nice young man. I went to buy my son a drum pad for his first year of band. My family and I went in. I told the young lady what I needed and a young man took over. Without even showing me what it was or explaining anything. Rang it, and a pair of sticks up then told me how much it was, so I went ahead and paid. Then my husband pointed out the drum pad stand. So I asked him how much it would be. He said it was on sale for $24. So I paid for that to. While I was paying my husband and kids went to the car. We left. Got home and I realized It was the wrong thing. So my husband took it and my card back to return for the right thing. It was almost twice the price. So I told my husband to just return it. They charged us a 35% return fee. Which is outrageous!!! And he kept telling my husband that I left and came back. He had me confused with some kid that was going to sell his guitar and then changed his mind. Then argued with my husband.. he was extremely rude. Then he finally returned my money after taking almost $8 and then decided to sign the return receipt on MY signature line.. isnt that illegal??? I will NEVER shop there again. Nor will I ever tell anyone to shop there. read more