I too, was told to hurry and deliver a $1750.00 deposit weeks before I could see a copy of the…read morelease to sign. I called one week later to cancel the move and request my deposit back. Ten days passed before Diana called and said I forfeited my deposit to the owner because they took the house off the market for me. I didn't ask them to take the house off the market and I know the owners are not to receive deposits as income. It is to be placed in an escrow account in the event you move out and are to receive your deposit back. I am single and work my 40hrs to support myself. I did not have this money to lose. I never received a lease to sign. How is this legal? Why is this company in business?

Let me just start with saying there is a reason this company has such a low rating. I will try to…read morestay calm during this review and to be the bigger and better person but it is very difficult with how much large corporations like Sterling Properties can do whatever they want to you as a paying customer. They truly DO NOT care about you and they aren't thankful for your business in the slightest bit. My family and I rented a house through them. A BRAND NEW house. We lived in it for one single year and moved out. First let me start with the quality. These are your typical little cookie cutter homes. Within just a year of this house being built the foundation had already settled enough to where a lot of the cabinet doors and also bedroom doors were difficult to close due to the house shifting already. BARELY a year old. Also there were leaks in the plumbing as well. They just hire cheap work to build their homes. Now what i am most displeased with from Sterling Property Management is what they do to you when you move out of one of their houses. They give you a fairly standar list to do for preparing the house before you move out. Not an issue. My self and 3 other members of my family spend TWO FULL DAYS checking off every item on this list. All but one which was the flower bed outside. We didn't clean it up. Which might as well tell you they charged $75 to clean up a little flower bed that had some weeds in it. What REALLY pisses me off is they tell you to touch up the paint. Which is standard. I have no issue with doing the work to bring the house back up to move in qaulity. After filling in your standard amount of holes in the wall from hanging up decor thoughout the year my family and I touched up the walls with the paint the contractors left over from when the house was built. So the exact paint that was used to paint the house ONE YEAR before. You literally had to get a flashlight and hold it at certain angles and know exactly where to look to be able to see that there was some touch up work done on the paint. The house was immaculate after we left. What does Sterling Properties do?? Charge me damn near $700 off of my security deposit. $400 of it was to "paint the house"​. $70 for the flower bed, ​$75 for "cleaning" even though I left it spotless. Cleaned every square inch of that house. And also $60 in "maintenance labor". They don't tell you what they did of course. Just charge you for whatever they want. ON TOP of their mandatory carpet cleaning which was another $200. So HALF of my security deposit was taken from this scumbag of a company. I DO NOT recommend anyone do business with this low life company. They WILL screw you in the end. Its proven in MULTIPLE other reviews I've seen on the internet. Also the customer service is some of the worst I've ever dealt with. The "Karen" that I was unfortunate enough to be stuck with as my realtor, she was the most disrespectful lady I've personally ever dealt with from someone that YOU ARE PAYING money to. You are THEIR customer and yet this individual would always respond to my questions as if I were just a complete inconvenience that she actually had to get up off of her lazy ass and do her job. Which is mostly customer service and she sucked at it. So please, if you are reading this as a potential customer for Sterling Property Management... Be prepared to lose half of your security deposit and to be treated like a peasant throughout your time as a tenant with the company. Like I said, just another large scale low qaulity corporation in modern day America that charges high prices for the cheapest qaulity possible. 0-5 Stars DO NOT RECOMMEND. Look elsewhere if you have the time and ability to do so. You will be happy you did in the end.

We've got the pleasure to work with Sean Haggerty at the sales office in the Groves community, and…read moreI have to say it was a very smooth experience. We expressed our desire to close within 2.5 weeks even contract stated 30-day closing, and Sean exceeded our expectations and managed the builder and title company to close under just 2 weeks! He coordinated the title company to make sure title insurance and survey are done in time, and followed up with the builder to make sure any 3rd party inspection and TRR requests were met. He was accessible and available Highly recommend !

Buying with Home Creations was easy and the team was helpful -- but once we moved in, the warranty…read morewas useless. I reported a ceiling leak in December (6 months after purchase) and followed up for months. By July, they refused to fix it, claiming we were "no longer under warranty" despite my repeated requests well within the coverage period. Even small things like a broken doorbell weren't covered. They're great before the sale, but after closing they disappear. The house is fine, but the warranty is a joke.

Summer moon has been a great property management and the best landlord to do deal with! they will…read moremake sure any repair you need made is made quickly and done correctly. they are always helpful with any situation and recommend to anyone who rents you will have a good experienc.

This is the best landlord I have ever worked with and I'm in property management…read more The house I'm renting is exactly like he said in the advertisement. Nothing was hidden and he answered all of my questions and addressed my concerns. Work requests are handled promptly, efficiently and with excellent results. I haven't had to have maintenance staff come back to follow up on repairs. He has even sent people out on the evenings and weekends rather than wait until the next business day! I am incredibly impressed by his communication and customer service. I recommend this property management company to anyone looking to rent a house.

We have known Justin and Brit Portrey at James Grey Rentals for awhile now, and have the pleasure…read moreof working with them on a few projects. These guys renovate and decorate rental spaces, maintain properties and manage all the rental headaches, security and cleaning. When we needed to convert our 600 sq ft studio apartment into a rental space, we reached out and they created a plan for us to review. We signed the management contract, and right away they took our story and vision and created something more beautiful than we could have ever imagined. The reveal was a true Fixer-Upper-teary-eyed-emotional moment! These guys were honest, ethical, communicative and understood our desire to stay in a budget, but also to create a story that reflected US! Brits' design detail is flawless, Taylor, on their team, has non-stop perfectionist go-getter attitude and Justin, who takes care of management has ensured we have everything in place to book reservations, welcome our guests and make sure they have an efficient and well appointed space while maintaining our security. We recommend these guys hands down. Would never work with anyone else again!

From the owner: James Grey Rentals launches hosts into passive income by designing, staging, and managing short-and…read morelong-term rentals.

My daughter and her friend gave $1900 in deposit 7 days ago and they have not acknowledged they…read morereceived the deposit, have not provided a receipt for the deposit and not provided a lease. The "list agent" is unresponsive, short, and aloof and acts like my daughter is a bother. Do NOT use this company. Hope we haven't been scammed.

BEWARE: RAT INFESTED - UNFIT LIVING CONDITIONS - REFUSAL TO PROVIDE WRITTEN PROOF THEY WOULD CLEAN…read moreUP PROPERTY PRIOR TO MOVE IN - MISREPRESENTED PROPERTY LISTING T&J Property Management will not commit to making sure your home is clean & safe prior to moving in. Here's how this went down: Yesterday I contacted the company telling them that I am very interested in their 3BD/2BA home. I got a text from the property manager I sent my ID via text (SUPER INSECURE PRACTICE for a professional property management company) to Tony Westlake the property manager advertised on Zillow. Not hearing anything back after I sent my ID I started to worry and followed up. I was given access to the property via a code for the key box. Before I went inside, I inspected the backyard, which was dirty and generally unkempt but pretty normal for a yard that was pretty unusable. I then went into the house. As soon as I entered I was greeted with a pile of trash in the entryway. Nothing had been cleaned in the house. My first thought was "who gives potential renters access to something like this with 0 warning?" Luckily they hadn't cleaned the property yet because I was able to see the enormous amount of damage and poop from what looks like a fairly serious rat infestation. There was water damage to the floors in both bathrooms one of which was advertised as a full second bathroom but was just a half bath. The stove in the kitchen was not the one pictured. It was older and beat up. There was rat droppings in every room of the house. The full bathroom was missing tiles and the hall closet behind the shower had a poorly cut out hole with a door installed over it to access the plumbing. All of this was alarming so I hit up Tony and asked if we could talk. I said I was interested still but I'd like the property to be cleaned up and the rat problem to be resolved before I moved in. He assured me it would be handled. I asked him when it would be move in ready & he said by Monday of next week. Wait. What? You are going to have this house rat free in less than 5 days? I figured: ok well I won't be able to move till the 30th anyway so it will give them time to do the major repairs. I submitted an application and got a message telling me that I was approved but I needed to put an $850 non-refundable deposit down to take it off the market. I was busy and didn't respond and was having serious doubts about moving. It didn't feel right. Today comes around and I get a message from another number that asks if I'm still interested. I responded yes but before giving them an $850 nonrefundable deposit I'd like it in writing that they will resolve the rat issue and follow up on it and that they resolve other issues around the house before I moved in. A little while later I get a call from this number. An unidentified woman starts telling me where and when to come sign a lease. I express to her that I have concerns that need to be addressed before I give her any money. The woman - who kept talking over me on the other line - straight up said that they will not put in writing that they will resolve the rodent issue because it is a liability for the owner. WHAT?! A liability for the owner to be held responsible in writing for making the property move in ready & livable?! SERIOUSLY?! I said okay I'm not paying a deposit for that then. The woman on the other line (STILL UNIDENTIFIED) starts getting rude while a kid is in the background screaming. She tells me "Well I'll just contact you when the property is ready" then and hangs up on me. Shortly after that I get a message from Tony Westlake telling me they will not be renting to me. HA! I'd rather stay in my small home where my landlords treat me like a person and take care of their properties as well as their tenants. STAY AWAY This company is not worth it. Their reviews say a lot! Glad I didn't give them any money at all. They are scam artists.

Run run run from this company. I rented from them years ago. The property owner knocked on my door…read moreone day. They had not paid him the rent I paid in over a year. Repair men came to my house to repair a major water leak without supplies to make the repair. They are drifters. They don't fix problems they mask them. ​

All Phase Real Estate worked with me and got me in my apartment would no one else would. The staff…read morethere truly cares about their tenants. I've been a happy tenant for 5yrs now.

Very disappointed in this company. left home in better condition then when arrived. Took our…read moredeposit to tear out flower bed that was there when we got there. Also paid 400 to have professionally cleaned. They still took money to clean the house.

my daughter is renting a property from this business. She has had 2 electrical outlets start fire…read more The upstairs bathroom is constantly leaking so there is mold all over that bathroom and the walls. The hot water heater in the garage has been leaking and there is mold all in the closet it's in. Her husband calls constantly and the only thing they have fixed is one of the outlets that started fire. The two different serviceman who have come out for the leaking water heater have stated that it needs to be replaced but D&S won't have it replaced. My daughter and her little family are living in an extremely toxic home and are having trouble finding a new home. This company does not care about the quality of the homes they rent out and they definitely do not care about the people who live in them. I do NOT recommend renting from this business!

If you are a landlord considering this property management company, read the contract very…read morecarefully--line by line--before signing anything. In my experience, their practices were misleading and one‑sided, and the contract language heavily favored the company while leaving landlords exposed. Issues that were not clearly explained upfront later became problems, and when concerns were raised, accountability was deflected rather than addressed. I had an incredibly frustrating experience with this property management company, and I feel compelled to warn others. From the start, communication was poor and inconsistent. Important concerns were either dismissed outright or met with delayed, vague responses that offered no real resolution. I was repeatedly made to feel as though my concerns did not matter, even when they were legitimate and reasonable

My family and I moved out of a lease property managed by this company and the gas and electric…read morecompany keeps charging me for this properties utilities. Reaching out to OG+E, they said if RPME calls and confirms my move out date, then they would drop the charges. I reached out to RPME who has said they've called and discussed the move out date with OG+E and when I follow up with OG+E they say they haven't had anyone call to confirm the date so they won't drop the charges. If you're looking to rent a home managed by this company, please run if there's another home you're looking to move into that's managed by another company. Anyone is better than RPME. They don't lift a finger apt answer the phone for anyone. If they read this review and simply make one phone call to OG+E to confirm my move out date then I'll happy delete this review. The outstanding utility bills have wrecked my credit score which is getting in the way of my family and I qualifying for a home loan at the moment.

If you're a property owner, this review is not for you. If…read moreyou have to rent, try to get a private landlord. This place is a cold, heartless abyss that makes the stress of finding a home to rent even more difficult for the average joe. Avoid at all costs.

Most of these reviews are a joke. Windows not coming in due to a highly strained market and no one…read morecould find windows during that time. Another review about how they lost everything then had to move into a crummy rental.... cmon people! do you not realize that after a disaster that housing is tough to get for ALL OF THOSE AFFECTED!!!??? jesus people! I've been doing business with BPM for over 3 years now and they are the absolute best property management team around. They care deeply about people and jump through hoops to take care of everyone they can. Some renters don't understand that EVERYTHING must be APPROVED through the home owner! The PM doesn't own it they just manage it. Every single bad review that can be found is clearly based in feelings and not facts. Some people just feel the need to tear everyone around them down when their feelings get hurt. I have 2 properties that I will have BPM manage for me in the very near future because I know I can trust them!