This is a lesson into how to lose a long-time customer: Twice this year I brought back a shirt that I got back from the cleaner, where the shirt was dirty. Instead of making an effort to clean it again free of charge, the owner wanted to charge me again: not for regular cleaning, but for dry clean. The 2nd time he also was rude to me. In both cases, my wife washed the shits at home, and they came out clean. I will never use this place again. read more

First and last time coming here. Needed wrinkles removed from my comforter- this is how they returned it to me..... read more

Rose Cleaners - Wrinkly bed comforter - Laundry Services Near Me - Mount Kisco, New York

Rose Cleaners has been my dry cleaner for over 30 years. I have never been less than satisfied with the quality of service, never had an. issue with how my clothing was handled. They have always treated me well and I highly recommend them Lisa G. read more

Surprised to see this place with such a low rating. My family has been using this cleaners for over 7 years. We've never had any problems. The owner is always very professional and welcoming. Love chatting with him when I come in. Great work, great service. This is a place I know I can trust with my worst stains, most delicate clothing, and any alterations! read more

The guy insited he returned all my clothes over the phone and was giving me attitude. I showed up to the store, he brought my clothes he said he lost and didn't say a word. no apology, no admitting he was wrong nothing. If you use this service , better check if you get all your clothes when you pay them. Better yet, go to another dry cleaner. read more

I picked up a shirt, wore it the next day, only to find out the sleeves were burnt. I drove there and showed the damage, the owner claimed Armani Exchange does not know how to make shirts that withhold regular Dry cleaning. He refused to pay for the shirt and only gave me a $25 credit. read more

I've been going to Rose cleaners for over 5 years now, always great service, never had any issues, would recommend to anyone in the area!

I really like this company. they have always done quick and good alterations for me and fairly priced. Never a problem. I feel bad for the guy that had a negative experience. My experiences have always been positive. read more

Ruined a $60 dress shirt (looks like it caught on/in a machine and pulled). I very nicely and politely brought this to their attention, explaining that it was a new shirt that I had only worn once before dropping off for cleaning with them. At first the guy at the counter told me they could fix it and to come back in 3 days. When I questioned how that kind of damage could be "fixed", he called over a woman named Claudia. Claudia said the shirt couldn't be fixed, as I suspected. She also told me there was no way it could have been ruined during dry cleaning because if they ruined garments they'd be out of business. So while "accidents happen", they apparently never happen at Rose Cleaners. Not only wouldn't Claudia/Rose Cleaners reimburse me for the cost of the shirt, they wouldn't even refund the money for the cleaning. read more

Wonderful people. Wonderful work. There is a constant flow of customers so it has to be good. Prices are right too.

The lady who helmed my dress said I looked overweight and suggested I skip dinner. It was the most rude commentary I have ever received from a stranger. Will be taking my business elsewhere. read more

They ruined my gab. Wool raincoat, wouldn't even acknowledge or apologize. Had to argue for mere return of cleaning charge. Was decades long customer. NO MORE read more

Rose's Cleaners ruined my carpet (the carpet just shed all over the place after the dry cleaning) and ruined my husband's Boss suit. When I pointed out that they failed to remove a soup stain on the sleeve (which I put an orange stain sticker on), the girl proceeded to remove the stain with her fingernail. Yes, her fingernail... which ended up snagging the suit. When I pointed out that the sleeve was now damaged and that fingernail is not a proper cleaning method, the owner came and yelled at me and told me that I was overreacting and that the suit was already damaged when I brought it in (How would he know??? He wasn't even there when I brought in the suit and when the girl damaged it) and then he told me to leave. So unless you want to get your clothes and carpet ruined and get yelled at, don't bother going there. read more

I had a Ralph Lauren flannel shirt I took in and when it was returned there were bleach stains all around the neck and on the inside of the shirt and on the front side of the shirt by the collar that dripped down the shirt. I went back and did not receive anything in return. Not even the $1.95 to reimburse for such a lousy job they did and ruined a $100 flannel shirt. They blamed it on "the maker." Last time I checked Ralph Lauren has a little bit better of a reputation when it comes to garments than Rose Cleaner's in little Mt. Kisco, NY. Safe to say that their poor customer service has forced me to go to another cleaner's down the street. read more

Rose cleaners has lost many of my items. I will never use them again. Make sure you don't do delivery so you get a ticket you can check your items against. read more