They have very convenient hours and service availability. I brought in a few items for dry cleaning…read moreand alterations, and I was able to be seen in less than 15 minutes. The dry cleaning items had a quick turnaround, just a day or so, while the alterations took about a week (which is also quick). Everyone who assisted me was friendly and attentive. The dry cleaning was competitively priced, but I did feel that the alterations were a bit high. I don't have much to compare with, other than evening gowns, but I was surprised that taking in the waist on a pair of pants was more expensive than those gowns in the past. The payment system was a bit confusing as well. I'll admit, I did not notice the signs inside the establishment that indicated "cash only," so that is my fault, but the electronic invoice that I was sent made it appear as though I could pay with card online. The website also does not have clear indication about payment types accepted. In a day and age when not many people carry cash or have paper checks anymore, this could be a drawback for people utilizing this business.

charged me $70 to tailor jeans and they ruined them. cut them too short and didn't care…read more one of the sons who owns the place was very rude

The team is always very precise and patient with requests, whether it be alterations, cleaning, or…read morerepairs. They also explain how the processes work, and offer suggestions to get you what you need, if you didn't think to ask of something. The turnaround is quick, and everyone is always very accessible

I brought in a very expensive Calvin Klein trench coat to have the sleeves taken up. I put it on…read morethere and they pinned the sleeves to a spot we agreed on. I picked up the coat and brought it home to find the sleeves are too short (and I'm only 5'2" so that's saying a lot!). They definitely took off more than we agreed on. I now rarely wear the coat because the sleeves ride up well above my wrist when I move my arm, and it makes me feel like a tool. And they are pricey-- I spent $25 on a dress in a thrift store, but then it cost $50 to fix a zipper and hem an inch. They did a great job with that item though! 3 stars because I've gone here many times before and they've done some great things... But... RIP trench coat

Great cleaner and tailor! I've brought multiple items in to be altered or repaired and the price is…read morefair and quality of work high. They also have a great and modern facility that allows for easy use and quick pick up of items.

The pricing is ridiculous for wash and fold and I don't think it's worth the service I wish you…read morewould adjust this

Never had any issues with the previous owners. But since the management change, I have had two…read moreitems tailored and both times, the quality was terrible. A pair of pants was stitched at just 4 points, which caused my feet to hang up on the cuff every time I put the pants on, and causing the stitches to fail soon after. The cut was also uneven and not straight. On my second run, I had the sleeves of a sport jacket done and the stitching was just butchered. First, they tell me it'll be ready in 3 days. I go back in 3 days and I see it hanging on the rack, never being touched. So they tell me it'll be ready in a few hours. It's obvious they rushed the job because the sleeves come out completely sewn up, no time put in to re-do the button holes. When I bring it back to get fixed, it takes 3 days of stopping in and arguing with them before I ever get the jacket back. They cut so much material off the sleeves I can't even take it to an actual tailor to fix it.

Never had a serious problem with getting my stuff cleaned or altered here. They are a wee bit more…read moreexpensive, but since I live right across the street, I can beat the convenience. (Please note that there has been a change of ownership at this location since the previous 1-star review was placed.)

4/1 One day in the Summer of 2003 I stepped foot in…read moreExcelsior. The next day I came back and asked the owner to be my cleaners. John proudly said yes. I've been going to him ever since, except in only one occasion. I've never had a problem with my clothes and I've never had a problem with customer service. John provides pristine and high quality care every single time. My clothes come back perfectly clean, pressed, and handled with real professionalism. Reliability like this is rear! I love how I get compliments on my shirts, just the other day 4/4 someone asked was my shirt brand new. They said that they loved how my shirt looks. The services requested were laundry with mild starch, sometimes placed on hanger or sometimes pressed and folded and placed in a box waiting for pick up. My pants are always pressed with a perfect crease. The value is great here and not over charged. I went to a neighboring cleaners once because I was in a rush, they charged more and the shirt came back dirty. I guess it is good to know what the competitor is doing but lesson learned, if it ain't broke, don't fix it. Inspire more, Yelp more!

The WORST dry cleaner ever!!! They claim to have lost my…read morecashmere sweaters, Armani coat, and a very special afghan that my grandmother knitted for me. Items couldn't be replaced, and Excelsior has been ghosting me. I took them to small claims court and won although I couldn't put a price tag on my priceless items. I never dreamed I would have to sue a dry cleaner to get reimbursed for items that they claim were lost.

Excellent fine quality dependable service. Not inexpensive but reliable and quick turn around.read more

We moved to the neighborhood 30 years ago and it took us a few tries to find a good dry cleaner…read more For the last 25 years this has been our only place for dry cleaning, shirt cleaning, and alterations. It's a family owned business and they treat us like family too. It will never cease to amaze me how they know my name and phone number as soon as I walk in. Also we have never had any issue whatsoever with their work; it's always perfect. Although I missed the last couple of years while working at home in blue jeans, they still welcomed me back and remembered my name and phone number. I would never trust my clothes to anyone else.

They frequently go above and beyond. I have been a client for 4 years now and I don't see that…read morechanging, they run a great operation and the owners are kind and considerate.

Excellent quality and service! Very professional and clean…read moreoperation. I dropped off the garments with a requested to be expedited for a black tie event and everything was ready on time. The clothes are super clean and perfect. The clothes came back better than when I purchased them new.

Very good cleaning service. Quality cleaning at a reasonable…read moreprice. Friendly reliable service. Parking outside. Highly recommended.

Reliable. Always does a great job, perfectly ironing mens shirts, owner very nice. Closed on…read moreWednesday.