Ive been placing same exact order online twice a month for years with this company. Over dozen…read moretimes my orders have been not shipped out on time, forgotten, sent wrong thing. But there was always someone (Often the same woman) who reached out to me and tried to make it right and seemed genuine. However recently its gotten worse and same guy i deal with on phone or email sounds very stoned or at best way too laid back when it comes to handling problems. My last order (That im still waiting for) was never even packaged up and sent out. But they sent me an email with tracking info that said my order shipped. 5 days later after i reach out and hear back day after that a guy calls me and casually says oh yea it never got sent out. Im gonna send it out today, and as i started to speak he hung up immediately after i got 2 words out. Ive reached out via email 3 times since trying to talk to somebody because this causes alot of problems on my end and the way it was handled was insane. I still havent been contacted back, no idea if theyre even sending my order, i requested just my money back because no clue if my orders coming and of course they got my money easy enough depsite never sending out my order and sending me emails falsely claiming its shipped. *Its just not worth it to do business with this place. They use to have great customer service even when they messed up which was often. But now they clearly dont care and whoever handles online orders sounds like he doesnt give af. Theres infinite companies that sell same products without the hassle. I accepted that too late, felt comfortable sticking with people i dealt with for years but that was a mistake. Dont waste your time

I live in the area and just went to this shop for my first time. I was helped by Yvonne and she had…read morethe brightest and warmest welcoming. I needed replacement glass and found me exactly what I needed AND educated me on how to fix the problem that brought me in the first place! Price was fair, unlike a lot of the other headshops in West Hollywood. Anyway, excellent experience here and will be purchasing my smoking products here moving forward.

Best customer service, good price and good atmosphere with a solid selection of items the bestread more

NGL this my favorite smoke shop. they always have my vapes and wraps in stock and costumer service…read moreis always A1 ! Will definitely continue to shop.

Always friendly and have what I need. Good prices on vapes and anything else you need.read more

They have everything you need and they're open until midnight. That's hard to find in West Hollywoodread more

EXCELLENT customer service from the guy behind the counter…read more Shelves and displays fully stocked with just about anything you could possibly imagine would be at a proper smoke shop. A+

Why would you be open at midnight but not sell alcohol they were nice tho I would come back for a…read morewater

Person working at the store is completely rude, has no care for the client at all and the products…read morethey sell are all from downtown. I bought an item that was faulty, instead of exchanging it for one that works they said it's my problem now since I purchased it. Horrible customer service and horrible quality of products. Truly recommend going to a different smoke shop after what I experienced with them Wouldn't want anyone else getting treated the same.

I was here yesterday in the morning great smoke shop with great customer service the guy who works…read moremornings is very kind and helpful, if you are looking for a good selection of bongs they are the place to go, they got everything in there

Excellent customer service and product knowledge! Always available to help and answer questions…read more Their price point has always been fair!

Surge charging 100% because vapes are discontinued don't waste your time. It very unfortunate…read moremaybe if the inside looked nice you could surcharge that much lol

Lou's Smoke Shop is one of those rare neighborhood spots that immediately makes you feel taken care…read moreof, awesome service & staff. Ask for Carlos, he always delivers!

Primarily a vape shop, but they do have a walk-in humidor with some decent cigars at fair…read moreprices-especially considering California taxes. They have "jet" cigar lighters for $6, which is convenient for travelers who will have to toss them before getting on a plane. Unfortunately, the ultra-premium cigars they have--like Liga Privada and Padron--are in terrible condition. Service is outstanding; friendly, courteous, and efficient.

This is the most pimped smoke shop in Hollywood, if you go anywhere else you're wasting your time…read moreand dollars. You should definitely come on down and grab something to smoke on! All your smoke fixation come on down !!!

Amazing hands down the best smoke shop in Hollywood , staffs are very knowledgeable and nice , will…read morecome again , strongly recommended as well

Went here for a bowl with a built in screen. Called ahead and was told they have one made out of…read moretitanium, so I came in to check out the shop. The shop is nice and bright and has plenty of accessories for your bongs, pipes, bubblers, etc. Specifically, I saw they carried Stiiizy brand battery for cannabis pods. I was shopping around at the smoke shops near me a few weeks back and was told they didn't carry them, and I just assumed smoke shops didn't carry them. I was pretty surprised to see it be carried here. The guy running the shop also took the time to talk to me about some of the glass and let me see them up close and hold them as well. I know prices online are better than what they charge in stores, but since small businesses are hurting, it means that much more to support local. My next glass purchase will be from this shop for sure.

Such a cool smoke shop right on Santa Monica! They have tons of Exotics snacks and drinks from all…read morearound the world. Open late in West Hollywood. This shop has such cool and unique items you can't find anywhere else. They also have a lot of regular stuff you find in most smokes shops. Definitely a fun place to stop by and great customer service. Awesome smoke shop in great location.

Prices are low, great selection of vapes exotic candy all the other goodies you could dream of…read more Eliot and Theo are phenomenal. I love coming here for good prices and good vibes. I've never had a bad experience here... I always walk out smiling. Some other shops (higher prices, not as friendly staff) in the area but this one is for "the locals" and is a neighborhood staple! A+++ Highly recommended

I used to enjoy going here but they are constantly out of what I'm wanting to purchase. I now buy…read moremy vapes from West Hollywood.