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    Recommended Reviews - Rootz Salon

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    6 years ago

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    Ulta Beauty

    Ulta Beauty

    3.0(2 reviews)
    1.7 mi

    I absolutely love Ulta! The staff is friendly and knowledgeable about their products. The store is…read morewell kept and clean. I highly recommend Ulta for anyone's beauty/self care needs. I am so happy that this business is in Klamath Falls.

    I went in the store to return a perfume, I got information prior(asking if I could return my…read moreperfume without a receipt but using the information on my ulta account). The cashier at the time said yes, as long as it's 80% full and not broken, and I was like cool I've used it twice, it stinks. I drove home and brought the perfume back, the lady that helped me the second time (a heavy set alternative/emo looking girl with wild dyed hair I think silver) was not very good at customer service, and she was the manager, I walked up with a smile and a cheerful greeting (because I do have good customer service) and my request to return my perfume. The way she looked at me and gave me a fake smile I could already tell that the girl wasn't going to help me. She looked for a box to scan the sku code and said she didn't have it therefore she couldn't do the return, she also said it was because it looked open. I called customer service and they said that the return should've been possible, I came down to a different store and they did the return with no issue, not needing the barcode from the box, they just got it from the computer with no issue and no sass. I used to go in and pick up products because I liked how calm that store was, I never minded the ladies followed me and stared me down, cause they thought I was going to take something. Because I knew I was there to purchase stuff, but not being able to return something I purchased at the same store, because the girl didn't want to do her job and just wanted to profile me, is not okay. A person like that shouldn't work customer service and definitely shouldn't manage a store. People shouldn't feel bad where they go purchase their products. They should get better training so every store can go ny the same policy, they should, but I guess it wasn't thorough enough.

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    Ulta Beauty
    Ulta Beauty
    Ulta Beauty

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    Euphoria Hair and Nail Salon - Our text conversation where I told her AGAIN what I wanted.

    Euphoria Hair and Nail Salon

    3.7(10 reviews)
    2.0 mi

    Made an appointment to have my hair completely made over for a wedding in a few weeks. When I…read morecalled to make the appointment I said I wanted my whole head ash blonde with some added low lights. When I went in for my appointment I was told the picture I was asking for was a balayage and asked if I wanted that. I said no just do the whole thing to my roots but match the colors. Everything seemed great till I realized she was only doing highlights and lowlights. Confused I asked her what she was doing and how she was planning to get the color all over and to my ends. She said I was scheduled for only highlights and low lights. Once we both realized it wasn't what I asked for (just to make it clear, I was not upset with her because it wasn't her fault in anyway) She then offered to fix it at my earliest convenience with no extra cost. Thank God! I went home with BLACK stripes as low lights and gray stripes for highlights. Nothing matched the photo I had at all and I was very confused. Before returning I received a text asking me to come earlier then originally planned on that following Monday and I happily agreed then added the photo and information explaining EXACTLY what I wanted so there was no more confusion. I returned that Monday and said again! "I want my whole head ash gray/white like THIS photo and no more added low lights" and even asked to have the original lowlights lightened because I wasn't into the black stripes. She agreed and began to fix my hair. She ended up fixing the dark strips and gave me MORE highlights like I said I DID NOT want. (As you can see in the text conversation) I wanted my whole head to be light ash gray/white LIKE THE PHOTO. It looks 10x better but when I pay $100+ for my hair to be done I didn't expect to get nothing remotely resembling what I was asking for. Unfortunately will never return. I don't know how I could have made it more clear on what I wanted but who knows, I'm not a hair dresser and don't know their language apparently. English and photos as examples don't cut it.

    This morning was my first visit with Jennifer for a cut & style. She did exactly what I asked her…read moreto do. I can say that I enjoyed my appointment. She was very professional & obviously knows what she is doing. I like her directness in answering questions & I appreciated her kindness & time. I will see her again. I may have her color my hair as well. She seemed to take pride in herself as well as her work which means alot. My appointment was at 10am & I received a text from her well in advance asking me to come in 15 minutes later which I had no problem doing. I actually thought it was nice of her to even ask me. I could have sat in the shop for 15 minutes waiting for her without knowing why. It was a good experience overall this morning. I will recommend Jennifer to my friends & family. Thank you!

    Photos
    Euphoria Hair and Nail Salon - The photo example I used when explaining what I was looking for.

    The photo example I used when explaining what I was looking for.

    Euphoria Hair and Nail Salon - What I came home with the first time.

    What I came home with the first time.

    Euphoria Hair and Nail Salon

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    Rootz Salon - hair - Updated May 2026

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