My purchase refunded because of being suspicious. They could have just put order on hold and ask…read moreany info they need. Why cancel? And they even haven't managed to cancel it properly! Bank said it will take 30 days for me to get my money back! Will try to reach them out, hope they will cooperate and help me with my bank issue. If so I will update my review. UPDATE: They are refusing to send me a cancellation check which has been required by a bank for a charge back. Insisting to wait 2-3 business days. If not getting my money tomorrow, will write an update. P.s. Customer support is being extremely rude. No hello at the beginning or regards at the end of the letter.

Very friendly environment, great staff and excellent customer service. True definition of sales!read more

Roots carries a lot of high quality comfort and loungewear these days. Their sweatpants and sweat…read moreshorts are top tier in terms of softness and style. I know Old Navy likes to position itself as great for the whole family but Roots often makes the same things for men's, women's and kids! They don't have a ton of sales in their regular stores but I went in anyways. They have a super cute "Beaver Canoe" line right now. There are sweatshirts with and without hoods, and in a lot of colours. They even have a beaver plushie in matching hoodie. You know I had to get one of these. All of the staff were really helpful on this shopping experience. I wanted to try on my new threads so they helped me with a change room, then helped me unlock the changeroom when I accidentally locked myself out. They also weren't pushy which made for a comfortable shopping experience.

I was on vacation in Toronto at Markham Mall during early June. I was in the area to check out…read morethe shops and noticed Roots store. The clothes is made in Canada and have the cutest tshirts. Too bad they don't carry xxl in women, but only in men tshirts. However they only carry one xxl in each tshirt design. I don't get it. The time I went, they have a promo 25% with purchase of 2 tshirts. The prices are pricey but the conversion to $ is 20% off which is a Great deal! The staff are nice too. They also carry kids clothes, shoes, purses, walllets.

Came here to return something that I bought online and the service was great. They processed the…read moretransaction in a quickly manner.

Decent store More sales would be a nice perk…read moreSomething $125 to $102 is OK..... cross the border to Niagara or Buffalo for SALES/quality for the dollar

I'm super glad to have this store so close to home. It's not a very large location, but they have a…read moredecent selection of work and outdoor wear, shoes, undergarments, and accessories. They usually have a pretty good selection of sizes as well. Like another review mentioned, there tends to be a shortage of staff on the ground. Once you flag one down, however, they tend to be quite helpful. Their Denver Hayes house brand has proved pretty impressive to me. I found that the treads on their brand performed better on my winter boots than my pricey Sorels. I now use their undergarments as a go-to brand whenever I'm restocking, and like to give them as stocking stuffers or add ons for presents. They have a nice selection of solid white basics, and a nice range of colours. I always check out their sales and clearance sections, where I've scored some nice brand name pieces like my Bench jacket at a really good discount. They also almost always have sales and promotions going on for seasonal items. I love their generous return policy. I have never had any trouble exchanging any item over the years. Also, because they're part of the Triangle group along with Canadian Tire, you get all that great loyalty cash at an increased rate. On occasion I've had to turn to another larger location, but in general, I can get what I need here. Definitely a go-to place for basics.

I visited this store and had a positive experience. I found the location a little understaffed but…read morethe employees working did an incredible job. They gave me their feedback on the products and tried to help me find a nice pair of winter boots. Unfortunately, they didn't have my size but I was able to find a nice plaid shirt. I officially bought my first plaid shirt and I now feel even more Canadian. Hehe. It's worth checking out this store if you need hard core winter boots or some jeans.

I bought shoes and jacket from Stylefav. Service was amazing and all clothing brands are 100%…read moreauthentic and I love how they carry so many brands!

Could not wait for a sale, but the quality of this slice of Canadiana perseveres through thick and…read morethin. You can spend a few sheckles at Old Navy for a pair of comfy clothes, but you can't beat the workmanship of a Roots sweatpant. 'Nuff said.-Zuk

Roots was the unnoffical sponsor of my first 3 years of University (as it has been for college and…read moreuni students - and beyond) for generations. There was nothing more comfortable to me than my classic Roots sweats without an elastic bottomed pant leg, which I bought at this location 1 week prior to moving away. I speak of this experience as it was my first, but certainly made me a lifetime customer. The comfort, the chilled out/relaxed vibe of the staff and the overwhelming sense of Canadiana, it feels like home - all they're missing is a poutine vending machine. Roots is as essential to Canadian fashion and mall retail as sweat pants are to a post secondary student. I've got 3 pairs of Roots sweats now, 2 toques and a fair number of shirts. The price point is a little much for many of their handmade leather goods but all in all if you've got the dough it's worth it

disappointment and concern regarding the treatment I received at Mark's…read more My experience was confusing, frustrating, and ultimately humiliating. During my interaction with staff, I was advised that the policy I was referencing from Mark's official website did not exist. I was repeatedly told that a different policy applied and was even provided with a customer service number to confirm this information. However, when I contacted customer service, I was informed that the policy published by Mark's applies consistently and that the information I had been given in-store was incorrect. This left me in the uncomfortable position of having wasted a considerable amount of time only to discover that the staff assisting me were either unaware of their own company's policies or unwilling to properly review them before denying my request. What concerns me most is that at no point did I feel that there was any genuine effort made to understand my situation, investigate the matter, or provide the same level of consideration that other customers would reasonably expect. Instead, I felt dismissed, disrespected, and treated as though my concerns were not worthy of proper attention. As a Black customer, the manner in which I was treated has left me questioning whether I was afforded the same opportunities, courtesy, and fair consideration that would have been extended to other customers. While I cannot know the motivations behind the conduct I experienced, the overall treatment left me feeling singled out, embarrassed, and deeply uncomfortable. Beyond the inconvenience itself, I cannot recover the time that was wasted attempting to resolve a matter that should have been straightforward. I invested time speaking with staff, contacting customer service, and attempting to clarify a policy that should have already been understood by those representing your company. The experience has significantly damaged my confidence in Mark's and has left me feeling that my concerns were neither respected nor taken seriously. I intend to submit a formal complaint outlining the circumstances of this incident and requesting that the matter be thoroughly reviewed, including the conduct of the employees involved and the apparent lack of policy knowledge demonstrated during my interaction. I expect Mark's to investigate this matter carefully and provide an explanation as to why I was given information that directly contradicted your own published policies, as well as what steps will be taken to ensure other customers do not experience similar treatment. After all the drama I finally received what I was supposed to in the first place, only because customer service put them in their place. The employee ERICA IS A VERY DANGEROUS PERSON AND I CANT BELEIVE PEOPLE LIKE HER EXIST IN THE CUSTOMER SERVICE RETAIL INDUSTRY. She is the only one that made this experience unbearable. Charles was a little better but still gave me the run around.

Winter boots. We spent the last few years predominately in hibernation but decided it was time to…read morescope out a pair of winter boots for Josh. Funnily enough, Sportscheck told me that they had a bunch of skids in the back and to come back, or check our Marks as they are both owned by the same corporation. I did not know that! So Marks is a huge cavernous space inside of Hillcrest. Never actually been there, but next to Old Navy on the north side of the mall. There was not a large selection, but landed on a pair of Windrivers for 30% off. The service was quick, in and out, with relative efficient. Be prepared to round up your purchase to the nearest dollar for charity. -Zuk

I like Banana Republic clothing. It looks classic yet has a hint of contemporary styling. It is…read moreexpensive, so I often shop during sale. In fact, I shop more often online, as there are more merchandises of my sizes available. Pretty much all physical stores at which I have shopped don't carry my size, or I have to digged really hard to find them. I returned clothing I had bought online to this location previously; the cashier was very cooperative. Upon checking that all tags were there and the clothes were not damaged, she refunded me with no fuss. 4 stars for the combined online shopping and great customer services in store.

I like Banana Republic but this store is too small and does not carry a lot of items. Either way,…read morethe brand is great and I do like how they have a lot of sales. The good thing about having a small sized store is at least you can easily find help with items and the customer service here is great.