I use to love coming here and getting my hair done. I've been a customer for about a year now. Lately I've noticed Raquel being very unprofessional ( dropping scissors and combs ( doesn't sanitize them) she texts and makes personal calls. Never asks me if I want to look at magazines or if I want a beverage. She leaves my color to process for an hour or longer so she can take other customers and chats up a storm especially if they are Brazilian . When I go to a salon I want to feel relaxed ( I don't when I come here ) to much talking ( very loudly) and a lot of chaos ( also many of the Brazilian customers are disrespectful and will interrupt Raquel while she is doing your hair ) Also she doesn't inform her clients of a price increase - all stylists should inform their clients if they have a price increase. ( it's the considerate thing to do ) she also was also bad mouthing me to her " Brazilian cousins and customers " I'm not Brazilian but I dated a Portuguese guy for a few years and can understand some words. Raquel, needs to listen to her clients and have a more professional persona. She's to distracted. She also needs to stop the loud( yelling convos with her sister Neicy and Brazilian customers ) pay attention to your clients not your cell phone! Quite dissatisfied and may have to look into another salon. I wasn't happy with the price increase and she had 0 decency to tell me and got dismissive and cold about it! Not a good way to do business read more