I called to have new toilet installed in my home that I was putting up for sale. The plumber they…read moresent out was sooooo unprofessional.
Because this particular plumber they were sending over had serviced another house of mine before, I allowed him to work without me being there. I trusted him!
This house had been totally repainted; was clean; repaired; re-landscaped; and ready to be put on the market when the plumber finished the toilet installation that day, this one job!
However, when the painter stopped by on the afternoon after the toilet installation, he found this roomy bathroom a mess!! Not only was the floor very dirty as you came into it, but also he found that, in the process of installing the toilet, the plumber had scraped up the wall adjacent to the toilet, marring the newly painted wall!
So, the painter called me very upset, having just finished painting it days before. However, he told me not to worry, he would clean it up and repaint it, free-of-charge. However, after the painter cleaned up the bathroom and before he repainted it, he took pictures of the wall and sent them to me.
Immediately, upset, I called Scheid's office and spoke with a woman whom I had gotten to know quite well over the years of using this plumbing/ HVAC company, explaining the problem. She said she found it unbelievable. I said the same after my years of experience with this company, but the pictures were the proof. Plus, the painter had no reason to lie; I had already seen his finished product!!
Then, I asked to speak with the owner, Dan Scheid. She told me he was not there but said she would give him a message. Also, I got the information to send Dan copies of the photos. After all, the photos were proof of the wall being marred after the toilet installation.
I sent Dan Scheid the photos, but when he called me back, he was very defensive and rude, saying his plumber would never have done that! He said he had a picture of the completed installation and sent it to me. Then, I understood why he was believing his plumber and not me. His plumber had taken a straight-ahead photo of the toilet with the adjacent wall showing no marring. The reason it did was because the wall is longer than the photo shows, and the plumber made sure to take the photo close enough so as not to be able to see the marred wall!!
Although I had been a long-time customer for my home as well as my business properties, who had never complained, and to his credit, never had a reason to before. However, even though I had sent Dan Scheid the photos of the marred wall attributed to his plumber's carelessness when he called me back, Dan, the owner, chose to have a very poor attitude toward me about the incident where his plumber not only created a mess but also marred the newly painted wall, causing it to need to be repainted in order to be put on the market to sell!!
Therefore, my only recourse was not to pay the bill and to not to use their services anymore! Believe me, I did not and have not since!!
NOTE: Although the plumber's photo will not load for some reason, I am including the photo of the marred wall that happened during my toilet's installation