Will interacts with his customers in a very professional way. We are pleased with the repairs that…read moreWill made and the only reason I did not give him 5 stars is that he is a bit pricy, although that seems to be the norm here in the Winchester area. Being new to the area it's possible that this areas prices for everything except gasoline tend to be pretty high.

These guys are great. They did a lovely job on my 110 year old barrister bookcase. They left the…read moreidentifying marks that appraisal use to validate age and manufacturer. They also replaced some of the knobs with age appropriate ones. They picked it up and delivered it without incident! I highly recommend them!

SOOOOOOO very happy to have a complete source for clay, glazes pottery and sculpture tools so very…read moreconveniently located in the Valley. That Arline and Mike and Holly are so friendly and helpful is an added bonus!

I'm really happy that the Kiln Doctor is within a reasonable driving distance from my home. They're…read morean excellent resource for both materials and knowledge, and the people who run it are more than happy to sit and talk you through any sorts of questions or problems you're having. I haven't had a chance to get to one of their demonstrations or other events, but I'm looking forward to when I can. I strongly recommend them over buying online - support your local businesses, so when your wheel breaks down you don't have to pay hundreds of dollars just for the shipping to get it repaired far away! Just got my VL Whisper from them, and I'm as happy as can be about it.

If I could give less than a star I would. The customer service is very poor (Especially Hunter) and…read morethey charge an arm and a leg. I called three weeks ago to get a repair and service done. I was told that it would take about 2-3 weeks to get my lawnmower looked at for a quote. I was fine with this because I understand that this is peak season, so I waited patiently. I was explained the fees and such and expected around $300-400 for everything. Anyway, I waited the almost three weeks and called back to see the status on my quote. Hunter did not give me a definite answer immediately and said he would call me back. I waited three days with no response. (apparently someone typed the wrong phone number.) Somehow the repairs/service then went up to about $760 dollars for new blades, a spring service and a belt replacement. I respectively declined after speaking to a few people about my quote. My lawnmower brand new is around $1700. After declining, Hunter said he would call me back with another quote for the pick up fee and the diagnostic; which I am not sure why they need to call back for that. The diagnostic fee and the pick up for the lawnmower ended up being over 100 dollars, which I find ridiculous. (My father in law is picking up the lawnmower at the shop now, so they never had to even bring my mower back to me.) I doubt the diagnosis took the techs very long and this fee was never explained at the beginning. I asked Hunter if that fee was added after I decided not to do business with them and that is when Hunter began passive aggressively arguing with me. I tried cutting him off saying I was just voicing that I feel like their services are way too expensive and Hunter continued to argue with me. At one point, I had to tell Hunter that I found him very unprofessional that he was still arguing with me after I began giving him my credit card information. His response was "I would expect a comment like that from you". That is not how you treat customers period, even if the customer decided that they were too expensive. Most of my life I worked customer service and was a manager in the optical field for five years. When customers complained that my products were too expensive I just listened apologized and kept it moving; never would I of argued with them! That is a lesson Hunter needs to learn. I hope anyone who reads this finds a better lawnmower repair shop with better customer service, a faster turn around time for quotes, and one that has fairer repair/service rates!

If there was a rating less than 1 star I would give it to them. I brought my mower deck from my…read moreJohn Deere LA145 to have the fielder pulley replaced as the bearing had frozen on it. I told them what was wrong with it and they said fine. They tested the other pulleys and the spindles that the blesses are mounted on and said all should be replaced. I authorized the repairs and didn't hear back from them. 5 weeks later I called and they said they hadn't received the parts. I went onto Amazon and got the parts in less than 3 days delivered to my home at A cost of $175. They were going to charge me -almost 300 for the parts and another 400 plus to do the rebuild for a total of almost $800. So I called and said I'd be picking up the mower deck. I found it out back with a bunch of other parts. I rebuilt the mower deck in a little over an hour. Literally fewer than a dozen bolts. Then I receive a bill for $104 from them for their diagnosis- you know the one that I gave them in the first place. This place is terrible. Their customer service is poor. They are disorganized and can't keep track of anything. It's amazing they are in business at all. I will NEVER go there again. never.

This is the best shoe repair place in Virginia!! Wonderful craftsmanship and affordable!! Zippers,…read moresoles, polish--- just awesome!!! Thank you

Excellent craftsmanship and service! They brought my favorite leather shoes back to life -- they…read morelook brand new. The attention to detail and quality of work are outstanding, and the turnaround time was fast. You can tell they take real pride in their craft. Whether it's shoes, bags, or any leather item, this shop is a hidden gem and well worth the visit.

I can't articulate how happy I am with the quality of the pieces I had reupholstered. They look so…read moremuch better than they look new. Gina's customer service was superb. I look forward to future work with the company.

I had new cushions made for a chair. After much discussion the fabric and foam cushioning was…read moredecided, the deposit made (extremely pricey $$$$) in January. I finally received word it was ready for pickup nearly 6 months later. I was notified that the door would be locked and to knock. Prior to this customers could just walk in. It was wrapped in plastic and I could not sit in it nor examine it, there was a rush to get me out the door. I paid the $$$$ balance and brought it home, excited to have it done. I sat in it and was immediately disappointed that it was not as we discussed and what was spelled out in detail on my itemized receipt. Appears that the correct foam for the chair back was not ordered. The chair pushes you out because the back is as thick as the seat cushion which is wrong. I did have an immediate conversation with Gina who sounded upset that I was not overjoyed with the result. I asked her when I could bring it back, she said the crew was backed up and had projects they had to get out; that she would be in contact with me. Needless to say it is Aug 31 and I have tried to contact by phone and text many times with no reply. Gina also knew I had an ottoman/footstool I also wanted completed for this chair and I suppose that may never happen. The cushions of the chair, other than the back cushion, are wonderfully constructed with great care and attention to detail. I am very upset and confused as to why I cannot get them to reply to correct this obvious error on the back cushion. I also had made it known that I had other similar chairs I wanted to have restored in the future; what a shame that it has come to this! I am seriously considering back-charging this with my credit card company in hopes to have resolution.

Great service , good quality work, fast service at a great price. Strongly recommended. My…read morewedding band had becoming too tight, he re-sized and cleaned within one hour.

The restore is an amazing place. Really beautiful furniture at reasonable prices. It's a great…read moreplace to find anything.

Very low stock of anything. Looks more like a Thrift store for decorations. Everything they carry…read moreis overpriced. One item of interest was overpriced dramatically and was marked $425. I check on it for weeks and even ask the staff if the item price would come down. It did to $25 and they sold it to a friend.

I had called to find if they had blades for my mower. I was told they didn't have them in stock,…read morebut could have them the following day. The clerk said she couldn't give me a time for the delivery, but deliveries usually arrive between 11-1. The following day a drive to Winchester to kill time while waiting on the call. About 3 I call them only to find out that the girl I spoke to the previous day was not working. I was told that the order had not been placed and there was no explanation. Not sure if this is typical for the business, but beware that this is a possibility. Incompetence or laziness I'm not sure, but either way it's not how a business should be run.

Maxx Powersport is as incompetent as they get. Do not (even for warranty repairs!) let your…read moreequipment into their shop. And certainly do not buy from them. They do not return calls, or when you can someone, they try to have nonsensical arguements with you about why they are not doing their job. They said last Spring that it would take 4 (four!) weeks to do a minor warranty repair. I told them that I needed the equipment and could not wait that long. After having Home Depot intervene at the end of the Summer, they stated that they would put the work at the top of the list. How long have they had the equipment? Four weeks and counting! And they did additional work that they now claim did not need to be done, and without getting our authorization to do the work, want to charge us for it. And they would not deliver unless we would agree to pay. Avoid Maxx Powersport at all costs!!!!