Asked them to do an annual checkup of my RV in Sarasota before I move it for the summer and I assumed they would do the basics, oil change, grease slides, top off fluids, etc as part of the annual inspection costs. Instead they came out and charged an excessively high labor rate for two hours of inspection just to make a list of the things they would come back to do (the oil change, grease slides, etc), which would cost me another labor charge in addition to the materials. The cost was over $400+ just labor for this inspection. They are very knowledgeable and friendly, but excessively overpriced.
They did fix my toilet (for an additional $200+ labor) which was leaking while I had them here with parts I had purchased previously, which was good, except that they charge a higher labor rate when you have your own parts (now I understand no warranty can be provided when you have your own parts but labor is labor, why would the rate be higher for installing the part if I bought it or they sold it to me?).
They charged for 3 hours of total labor for everything but were on personal calls some of the time, definitely not a hard 3 hours of labor to justify the high rate charges. I won't be using them again, but I appreciate all the information they shared with me during the inspection, so they get 3 stars instead of 1.
If you use them be careful to make sure they aren't going to charge you twice, once for an inspection and once for the actual work. I knew what I needed, told them ahead of time it was an annual inspection and needed oil change etc. Again, nothing was effectively done except the toilet repair, which I thought of while they were there since I already had the parts. read more
