Price gouging on basic services. Didn't even try them based on other reviews combined with their prices. It's like going to a car dealership where you overpay for what you get because they know people are lazy in searching. read more

One of the worst service experiences of my entire life. Had to return three times, after they made the initial repair as they could not seem to fix it. Returns the boat once with grease all over the floor from boots, grease on the sides and windshield. After the fourth visit, I finally stayed in the shop and showed them the problem and what needed to be fixed. Boat spent several weeks at the shop and wasn't repaired until late fall. The next summer I discovered they had not tightened a clamp on one of the baffles which allowed water to get into u joints and gimbal bearing. The parts failed a year later and Ronds refused to take responsibility. Getting it back this time, I turned on the key amd found the radio tuned to 92.1 and the volume cranked as loud as it would go. I hope speakers are not blown. Also they failed again to complete all the work and the trim is not working properly. The organization is basically incompetent. Save yourself from headaches and DON'T TAKE ANYTHING there. read more

I bought my boat from Ronds last summer ($23k)just under $1,000 to winterizer her etc , I picked her up this summer but oninspection , my trailer was damaged, my boat small gouges in the sides, my gas tank was empty, my resettable fuses were all tripped ,,, and the although my water proof cover was on the boat was filled with water and water damage to the seats,, its like they took my money and towed her out to the back forty uncovered, I raised my concerns was told its not their problem,,, I should have just put a tarp on her and kept her in the drive way.. I will be sure to highlight their level of service to any and all I know , or yet to meet read more

This review is based on one of the poorest customer service experiences I have ever encountered... all related to the service area... brought a quad in for repairs. Had phoned ahead and was informed that the repair could be done in 2 days. When I dropped it off was informed it may take an extra day or two. No biggie. It was a brand new quad with 30 minutes on it and it needed what they indicated was to be a 30 minute fix, but... such is life. I phoned after 4 business days and was told mine was the next in line for repair and would be done that day. I phoned later that day and was once again told it was the next to go in. I waited 2 more business days and showed up to pick it up. Was told that they hadn't started it and it was the next to go in and would be done by the end of the day. I waited until the next day to pick it up.. and... it still wasn't done ... and they weren't sure how long it would take. I still don't have it back. Now on day 9 for a 10 minute fix that was told would take a day or two to get fixed. Throughout this "experience" I tried to phone to get updates, but getting someone to answer the service line phone was near impossible - I even left messages but never received a returned call. I get it that they are busy, but this is crazy... and it is clear that this is a regular practice of theirs (the guy in front of me today in the lineup today before me was pissed over the exact same situation.)... Looks like I will go elsewhere for all my future repairs... read more