Love this place! My dog, Bubba, loves coming here. Staff are friendly and very accommodating. They gave me a tour of the facility when I first came here and assured me that they would cater to my dogs needs (as he is a high-level energy dog). They paired him up with a friend so they could play when they were let out into their fenced yard. They also have an indoor play area for the dogs. When I came back from my trip they even gave him a complimentary bath with nails and fur trimmed! Most recently I did a LAST minute booking and they were happy to fit Bubba. Seriously, these people are the best. Been coming here ever since and my dog lovesssss the ladies that work there! read more

I've been bringing my dogs (both large pitbull mixes) here for about 8 years, after Rondivills was recommended to me by a rescue organization I support (one of my dogs was adopted through the rescue). My pups are always excited to see their buddies at Rondivills (both of the two-legged and four-legged variety) and are always clean, happy, healthy, and tired out from all the socializing (in a good way) when I pick them up. On at least three different occasions one of the dogs has had a limited diet, been on medication, or had an injury that needed to be bandaged and with prior communication Rondivills was always able to accommodate their needs. I am grateful to the wonderful animal-loving staff here for treating my pups like family and making sure they are comfortable, healthy and safe while in Rondivills' care. read more

We heard about this place from our vet and we been going ever since. We have left our dog here for 2 weeks while we were on vacation, and several weekends they also do pick ups and drop off at the airport. We also use them for his grooming. The workers are really friendly, always does a good job with his grooming. read more

Rondivills - Pet Groomers Near Me - Richmond, British Columbia

Unfortunately day 1 into my 2+ week holiday abroad my emergency contact got a call asking that my x2 dogs be removed. One is a 2 yr old rescue and the staff felt uncomfortable entering the kennel - no one should feel like that of course so I can understand to an extent. (Pls note this dog also has a dog walker, goes on pack walks etc so is sociable). Now finding emergency alternate arrangements. Net net think this kennel is not suitable for working dog breeds as not as experienced/ staff have the comfort level. read more

We were so happy to be able to book in my dog in for a 7 nights stay just 3 weeks before the vacation in Sept after the fiasco we had with the so-called "high-end" J Pet in Richmond. It turns out Rondivills is pretty good. For a starter, my dog for some reasons loved the place so much that she didn't want to leave. She basically cried and whined (which she seldomly does) when we transported her in the cage to the car. She came home in a happy mood and was really energetic for the whole day. We were told that she did very well with other dogs and social well (which is pretty much what we had expected as she's been to doggy daycare before), and that everyone over there loves her as she is so friendly and cute. Thanks to another yelper's advice, I bought her own food and repeatedly reminded the staffs that she has to be fed her own food coz she has a real sensitive stomach. As my girl came home in good spirit and with no diarrhea incident in a week, I believe they did feed her with her own food. My only complaint is that when we had a tour of the facility, they just won't show us a stall with a dog in it. It would give us a better idea of the actual environment. But for our dog (a small corgi), the stall they showed us was more than spacious. The floor is concrete and is supposedly heated during the winter month indoor. The connection outdoor run is caged and big enough even for large breeds. Overall a happy customer. Will come back again. read more

We had a bad experience with Rondivills, and never again I will leave my pets there. After picking up our dog, we noticed that she was bleeding, We decided to take our dog to vet to check the bleeding; and we found out that her tail was injured during her stay We reported the incident to the manager/owner and was totally rude with us claiming that they don t have time to watch all the dogs under their supervision. We now go to Jet Pet Resort more expensive but our dogs are in good hands.. read more

The facilities are fairly new and spacious. My very first experience using this daycare was seriously NOT good. Word of advice to those who are thinking of using them as a daycare service -- the staff are more concerned with leaving on time then about you or your dog! I live in Rmd but work downtown Vancouver. I fought through traffic (really bad day for traffic) and bad drivers, drove like mad to make it there by 6 pm only to arrive no more than 2 min after, 6:02 PM. As I drove in, I saw 2 young ladies walking to their cars. One of them told me repeatedly and rather abruptly that they were closed. I tried to explain about the traffic but she would not hear of it and proceeded to tell me with attitude that they close EXACTLY at 6 pm. She admitted that she had keys but she just stood there and will NOT let me get my dog. She said she would get fired if she went back in after they have closed. She said I had to speak with the owner. So, I asked to speak with the owner but she would not give me a number saying that they do not give out personal info. Long and short of it all, I finally left with my dog after the "Attitude Lady" finally got on the phone and called the owner. Then had the nerve to give me more attitude afterwards too! So much time wasted, aggravation and attitude PLUS for what purpose ??!!! If this is in fact Rondivills' policy to leave exactly at 6:00 pm then they should tell the dog owners UPFRONT. If it is indeed Rondivills' policy that staff are not allowed to reopen the doors after they are closed, think they should rethink that through... Fellow Dog Owners, with such "attitude" from Rondivills staff (who needs it after a long day??) what kind of attention do you think your dog will get during the day??? To top it all off, their daycare hours of operations (8 am - 6 pm) really do NOT cater to dog owners who work either! Suggest you look around for a daycare that "cares" about you and your dog. Good luck! read more

WORST DOG KENNEL!!! We left our dog there for a week when we got him back he must have lost at least 5 pounds maybe more. His first day back home we noticed he was extremely sick he was vomiting and coughing. I called the office to ask what they have given him to eat just in case he was having a reaction to there food, the guy was completely rude and did not want to answer my questions. He acted as if it was not there fault. First of all when we dropped our dog off he was healthy and when we pick him up he looks like he has been starved and is extremely sick. They should be held responsible if something happens. We are stuck with vet bills. I DO NOT RECOMMEND this place. Send your dogs here only if you don't care about them. PLEASE DOG OWNERS DO NOT SEND YOUR DOG HERE!!! read more

We left our cat there for a week and even left the kennel with his own food so that he would feel a bit more comfortable. We were promised that they would feed him the food we left and that he would get time out of the kennel cage. When we returned a week later after vacation we found that our cat was in his kennel. The kennel was a bit dirty, the litter had not been cleaned out, and our cat was covered in the litter dust - we brought him home and one stroke of his coat and your hand was powdery. The food we left for them was hardly touched. Did he only get 2 cans of food a week or did they just go and feed him whatever the other cats were eating?? We had to ask for the blanket that we left with out cat as well though it was retrieved by the staff from the laundry room. Though other owners we saw at the kennel seemed to be happy with their dogs their cat area seemed to be self-run...by the cats. No, we will not be bringing our cat there next time. read more

Was recommended this place by a good friend. Our dog loves it here, and is always so happy to come back!

Where do I begin? Although we've shared our negative experience at Rondivills with people in our community, other dog care facilities, and people we know involved with the BCSPCA, it never occurred to me to write a review on yelp until now. It saddens me that another negative review here sounds familiar to our experience, and even if this saves 1 pet from experiencing trauma despite the positive reviews, then it's all worth it. Knowing we were going to be away for an extended vacation, we wanted to test out this place figuring it must be pretty good if it's been in business for so long. We had a tour of the place and ended up leaving our dog for an overnight stay. Staff seemed friendly and when we picked up our dog the next day everything seemed fine. Great! We found a place we could leave him while we were away on vacation. We asked around and nobody really had anything to say about Rondivills except that it had been in business for a long time. We left our e-mail contact information, vet information, and local emergency contact information as this was the first time our puppy would be away from us for longer than a week. Mid-way through our vacation we e-mailed them for progress on how he was doing, how he was adjusting, and their response was positive, no worries. Fast forward to picking him up after our vacation. His eye was cloudy and swollen. We questioned the lady who released him as to what happened and she seemed to play it off as something minor that they hadn't noticed until that point. My immediate reaction was to get him to our vet right away and get answers later. Our vet office was quite busy by the time we came in but one look at our dog and one of the vets commented that the next available vet would see him right away. Long-story short our puppy was treated right away for a scratched cornea that turned into an ulcer due to the unattended infection--he could've lost the vision in his eye. We spoke with the manager at Rondivills and she denied the eye was in as bad a condition as the photos (taken while waiting in the vet's office) we sent them. Furthermore, she suggested his eye's condition became worse after the vet had probed it. Needless to say she would not admit to any responsibility in the matter, wouldn't refund any portion of our money for the stay, or any portion towards the vet bills. We escalated it to the owner and absolutely no response. We are not rich by any means, maybe that's why we considered Rondivills in the first place. Since then we've found a much better, trusted place to leave our pooch. A bit more expensive but absolutely worth our pup's happiness and care. Well over a year later and we know this has had a lasting effect on his eyesight...to what degree we will never know. One thing we do know: we would NEVER do business with Rondivills again and anybody who asks, "Do you know of any good places for doggie daycare or boarding?"...NOT Rondivills! read more

My dog got hit and injured while boarding at Rondivills Kennels. My boyfriend and I boarded my dog with Rondivills for 3 nights recently. After taking him home, I found cuts on front paws, and inflammation on the butt, so we took him to the Animal Hospital in Richmond. The Doctor took two shots of x-ray and did an examination, and confirmed that my dog was hit a couple of time on the butt (traumatic inflammation), more serious on the left side. And the doctor did 3 stitches on the front paws. Then we took my dog to Rondivills kennels to see what happened to my dog. The owner told us dogs got injured all the time and they knew nothing about this. It is very sad that my dog cannot tell what happened to him. Now he is scared and hiding at corners since got home. He is now under treatment of 5-day meloxicam for inflammation and pain and 7-day Cephalexin for infection. read more

Their service is good but prices are now completely out of control! $38/day plus tax is ridiculous. Our dog will go elsewhere from now on.

Where do i begin? after being reffered to them by my vet I decided to give it a shot and with my hectic work schedule and busy family life Rondivills Kennels has become a second home to my dogs! They're always excited to get there. As soon as we turn onto westminster highway they know were going to the kennel and they can hardly contain their excitement. If my pets are happy then how can i not be? Thats the only affirmation I need to keep bringing them. Even though my dogs both have a little weight issue I allow them to indulge in their homemade stew when they stay. :) read more