The Ronald McDonald house staff from the very beginning were welcoming, helpful and so kind. Alicia especially! We miss you! My wife and I were there for a long 57 days. Some of the toughest days of our lives. I was able to work remotely from the house and they provided me with a great little work space and respected my privacy so I could focus. I would give this place a 5/5, but there was one person on the staff in particular that really made us feel uncomfortable during a time we were supposed to feel the most comforted. She was constantly on my case about some house rules that I apparently wasn't following, (I was) but at the same time most of the staff and volunteers wouldn't follow this rule. I did not care if the staff wasn't following this rule, I just wanted there to be some kind of accountability and consistency. So I questioned that but all I'd ever get was a threat from her saying she'll kick me out. I was very respectful to everyone there and followed the rules, but if I even asked about them, she raised her voice, had a tone with me and threatened to kick us out? Regardless of what she thought I was doing wrong, she shouldn't talk to anyone like she talked to us. The rest of the staff would always greet me on my way in and out the doors, asking me how my daughter was doing, how my day was, etc. She wouldn't say a word to us unless it was something she thought we did wrong. She would even write / log complaints in their system for something we didn't even do. Great work. All in all, pretty unprofessional. We were already stressed out as it was and it just made us not want to be there when she was working because we knew she'd get on us about anything and everything. Besides her, this place was amazing to us. Thank you all! And we apologize we rubbed Liz the wrong way from the beginning to make her treat us that way! read more