Hello review land; The dentist is 1st rate. All new…read moremachines. The hygienists The quad 1st Rate. Great personalities. The office ladies are rather cold. Not pleasant. Even after you pay in cash they're snooty. Bycycling together at work probably. Had to leave because they wouldn't take my crappy insurance. I asked Dr. West to bill me the difference?. He's like Hands Off.

Let's see, where to begin? I came here to have a check up and cleaning after not visiting the…read moredentist for 5 years. I was extremely hesitant because 1) I hadn't been to the dentist in so long and 2) I didn't have dental insurance. The nice thing about New Brighton Family Dentistry is that they offer a package for customers who don't have insurance, which I really appreciated. I think I saved an overall $200 dollars on my visit! During this visit the staff were amazing and so patient with me: the women to run the reception area, the dental hygienist that cleaned my teeth, the radiologist who took X-rays, and finally, Dr. Grayson! During that visit they ended up fining a cavity and wrote me up a treatment plan with all costs included. This was great because it helped me to plan in advance for the procedures. Dr. Grayson was very gentle when administering the novacaine and drilling on my teeth! Another thing that I liked was how they use a tooth colored filling! In addition, I've always been interested in getting Invisalign, and Dr. Grayson was willing to sit down with me and talk about ALL of my concerns. Overall, I love this clinic. I think that the staff are hospitable, friendly, and most importantly, honest. All of their pricing is clear and they impose no pressure on their patients to proceed with a treatment. I'm about to start my Invisalign treatment under the guidance of Dr. Grayson. I am confident that it will be a smooth process and that we will have positive outcomes all together! Definitely try them out

Great care, great dentists, great staff! Knowledgeable and kind people. Easy parking. I cant say…read moreenough kind words about this dental office!

Dr. Lee and Jalali are very thorough and caring. They spent the time to explain everything in a…read morecomplicated tooth situation. Mary was great at the front desk too. I highly recommend this office.

Front office staff and billing staff are very challenging to work with. We experienced rude and…read moreunprofessional service.

Just wanted a consultation visit. Got shut down quickly by the receptionist. Too busy, it…read moreappears. Will go elsewhere.

Every single person I talked to was great. Very professional, polite. All my questions were…read moreanswered.

If I can give a ZERO star, I give it a 0 out of 5 star! I have came in with my daughter in person…read moreto get an evaluation of her teeth condition from a referral. We met with the Dr. O and his team, discussed my daughter case, and they were clear that she does not need to come back into the office. The Dentist planned out how my daughter will be scheduled at the surgery center at Children's Hospital and his team will reach out to me to schedule a date and time. We met in February, I was told the only earliest and available appointment at the surgery center will be at the end of July 2025. I was okay with it, just wanted my daughter to get the proper treatment asap. In April of 2025, I received a phone call to confirm the appointment at the surgery center at Children's Hospital via patient portal and confirmation by phone with his staff. I received a scheduled document of what to expect and time surgery takes place, time I should bring her in prior the surgery time. We waited for this day, she missed out on her last day of school, I missed work, and the surgery center told us my daughter was not scheduled to complete any procedure. I showed them the scheduled letter I received from her dental office. They recommended me to call my pediatric dentist office. I called the dental office, asking them about our appointment at the surgery center. The receptionist, "Kenzie" told me the appointment was under "pending," because I never confirmed with them since I took my daughter in February. I specifically told them their staff called me to confirm the date and time after our face-to-face appointment in the spring. Kenzie looked back to the last communication they had with me, told me "Yes, looks like someone called you in April about the appointment." She then said she can look and see if their is any "emergency surgery" appointment available, then said, " Well, looks like there is nothing open." I requested for the dentist or owner to call me back as my time was wasted, my daughter's condition is worsening as days go by. VERY UNPROFESSIONAL dentist and facility!!!! DON'T RECOMMENDED to NO FAMILIES! They are rude, especially the dentist calling back to put the blame back at me, repeating " I have not communicated and confirmed!" Dr. "O," and his unprofessionalism, does not look into solving the problem as trying to reschedule another appointment or apologize to how long they made us waited, instead he only wants me to go through my call log to make sure they are the one who called me! Excused me! As a parent who waited for a year for this referral, 5 MONTHS for this appointment, this is the only clinic we have visited since February 2025 and planned out her appointment to happen this July. I am not here to pick fight with the unprofessional who thinks he has a case to fight; I too work in the health industry as well, who his advocating for my child's wellbeing and had trusted in your plan of care for my child. Dr. O, owner of your own business, if you are really here for your community and care for children's dental health as much as you addressed on your core values of your company, PERFORM! Your actions and professionalism are narcissistic; I do not recommend this dentistry to no community; this dentistry has NO RESPECT, NO PROFESSIONALISM, NO DIGNIFIED CARE & COMPASSION at their job and work! If you want your voice and concern as a parent to be heard, this is not the place to take your child, especially vulnerable children.

My son was recommended for wisdom teeth removal to this place. Made the appt and they were able to…read moreget him on quick! We wanted them out before he got his braces on. They were very knowledgeable with what our insurance was going to cover and I felt like they can take care of all that. Surgery went great and my son didn't have any complications.

Very bad place. I went to ask for a quote for wisdom tooth extraction, and they actually charged…read moreover $200, acting like it's completely justified, and they didn't mention it beforehand! And they bill you directly instead of submitting it to the insurance company.

I have been trying to get new partials since 2022. I had a appt on Jan 28th, for a consultation,…read more when I finally found the place I pulled in and there's 2 buildings, I went to the wrong building, I had maps on my phone but there was no # on it to call them, so when I finally got to the correct building, I was late, she was not friendly, she went to check if I could still be seen, but she said no, which in most cases you sit in a waiting room for 15 - 20 minutes anyways, I asked to reschedule and I was told they wouldnt reschedule me. WTF! I have agoraphobia and anxiety, it takes a lot for me to get to a place and then to be treated like that is just wrong. They are not in the business to help people, just the money.

After 2 visits not even close to getting dentures for my wife. Each time, the procedure changes…read morethey want to do. Now they want to do outpatient surgery. The office staff is clueless for what procedure there submitting to Dental or Medical insurance. Find somewhere else to go If you want real compassionate friendly help with your Dental needs.

Absolutely the best! I was having horrible, horrible pain and managed to grab an early a.m…read moreappointment. Everything was great from the get go. They called before I arrived to verify my insurance, check in was a breeze and my care was excellent, plus they were able to squeeze me in for an extraction. I'm truly not understanding all the negative reviews. I can't thank the providers enough along with the hygenists, finance person, front desk for alleviating my terrible pain during a packed schedule. Truly appreciate them! Excellent care and customer service. For those complaining about not knowing what the cost would be it's typically up to the subscriber to call and gather what their plan covers, but they assist in doing that, plus they give you a no pressure estimate of what things may cost out of pocket which is very clear and they're not forcing anyone then and there. Excellent all around- Thank you!!! Truly appreciated!

If I could leave a zero I would. They don't care about the patient or their dental health…read more I had a failed root canal from childhood and needed emergency services and Aspen Dental was the only "provider" willing to see me. What they are is a middle man to American First Finance (AFF), a personal loan provider. They'll have you sign up for a monthly loan and even if you pay it every month they don't have the basic human decency to tell you that your insurance didn't cover the whole procedure! I saw them several times from the emergency consultation, the tooth extraction, the bone graft, the bridge implementation months later and several bi-annual dental cleanings and not once did they mention that my insurance didn't cover the first procedure. Meanwhile, I paid every month to AFF and paid for every fluoride treatment for each dental cleaning. They have no respect for the patient. They believe that just because an automatic corporate piece of mail gets sent out that they never have to inform the patient that they owe extra money. No transparency. A bunch of people who are willing to hide behind corporate and put profits over people at every turn. Really would've appreciated the finance department who has a representative in office informing me at least once that this was the case before the bill got sent to a third party! They don't care about your credit score or what you can afford! I will never come back here again.

I believe ethics are extremely important when partnering with a healthcare provider. Unfortunately,…read moreI have to question this after what happened to me. Reading the reviews, I see this is a pattern for this dental practice. I came in as a new patient for a routine cleaning since I've just moved to the area. I was really excited to establish care here since it's close to me. I also was happy to have a lady doctor. My insurance is kicking in on February 1 so I wasn't open to any extra services quite yet. I just wanted to establish care, get a good exam and above all, a cleaning! I had made my insurance situation clear when I made the appointment and again with the assisting staff. Also, I didn't actually need more X-rays as I have them from my previous dentist, but they insisted. After all that, the dentist gave me a hard sell on 4 quadrant deep cleaning and a new crown (which I did need), but not on that day ... I didn't want to pay out of pocket given my insurance would be kicking in soon. My dentist was visibly upset that I didn't sign the expensive out-of-pocket treatment plan on the spot. She then spent maybe 5 minutes cleaning my teeth. Terrible vibe and a waste of time as I have to now schedule an actual cleaning somewhere else. What a disappointment. I think the dentists must have a sales quota. I will be reporting them to the BBB, the city and various licensing associations.

I went in as a new patient. Is that a chipped tooth? I didn't know if they could just fill it or if…read moreI needed a root canal and a crown which I know I've had several so that's what they said. I had to have done. They were great they prep for the root canal and then made by other appointments. Told him I have insurance, but I can't afford the rest upfront. They have a in office payment plan that does not have interest and is not bad. Yes it was expensive but root canals and crowns are very expensive and I just had to put a small amount down. I've been to many dentist in the area and have bad experiences. I highly recommend them.