I've been going EyeTex-Pleasanton for several years and a review is long over due- the service was…read moreso outstanding today I have to share my experience. From my 1st eye exam with Dr. P to the exceptional frame recommendations from the glasses department, the staff is always professional and helpful . But today was a new level of customer care from Jennifer, the Office manager - all I can say is "Above and Beyond". I recommend this office for ALL your eye care needs.

Really rude front office staff, called about a simple question and was talked to like I was an…read moreidiot. A shame because I like the doctor but whoever is answering phones is not very kind! Will be looking for another eye doctor unfortunately

Doctor Deviney & crew are awesome!…read more I first came here about ten years ago. My review back then was 5 Stars. A decade later, it remains the same. Out of curiosity, I read the negative reviews here for them and was, frankly, shocked. It seems that the few negative reviews are in regards to the office employees, even being careful to indicate that the doctor was fine. I fully support the rave reviews for Doctor Deviney. I do confess I am not the easiest patient, as I frequently have many questions and an interest in finding out what all my options are before I make a decision. Nevertheless, he is always very patient, open, and willing to engage in conversation and offer me his expertise. He is clearly a popular guy, which makes sense, but it does not prevent him from always seeing me promptly. I only remember once in the last decade when I wondered what was taking so long, but even that is negligible because it was not anything unreasonable, maybe twenty minutes. Maybe it is because he has spoiled me by always being ready to see me- once the preliminary tests are done by other members on the team- within ten minutes. Over the years there has only been one short period where there was another doctor sharing the office with him (Doctor Manasia), but she has since moved back to Houston. I did see her that one year, and she was nice enough, but I do remember being a little sad that I missed my annual or semi annual visit with Deviney. Other than the one time, it has always been him flying solo as the only optometrist running this location. Maybe a demanding task for anyone else, but Doctor Deviney has had no problems, as far as I can tell. Getting back to the other members on the team, Ariel, the office manager, is highly recommended with any inquiries or even issues you might have. Always friendly, understanding, welcoming, and even seems to remember a little about me, even though I am sure he has so many patients coming in and out that I can be but a tiny dot on his radar! Other reviewers have mentioned the ladies (Cecilia & Leticia, by my memory) not being nice to them or "curt". Anyone who reads my reviews on Google & here on Yelp knows I try to be honest- sometimes maybe brutally so. I will say that, maybe compared to Ariel, they are less outwardly initiating with their friendliness; more reserved and maybe quiet personalities. Sometimes they have also been short with me, but I am sure that is due to them being more business like rather than with any negative emotion. This should not be construed as faults. They have always been courteous when I have initiated conversation or questions. As for other complaints regarding pricing and such, this is a business; we are in a capitalist society. Only saying. I can personally vouch for them trying to give me better deals on things they can do that for, like frames, but I doubt they have much power over how much someone's insurance covers or how much to charge for standard procedures. Again, things that do have some leeway with to name things easier for the patients, such as payment plans, for example, they are also willing to offer. Anyone who reads my reviews likewise recognizes that I am relatively stingy with my stars, so it is rare that anyone receive five stars from me. As a last note, readers should acknowledge that pretty much every great business has a few negative reviews. It would actually be a little more suspicious if it were perfect. This is simple statistics. So if you have any doubts, I would recommend you read the details in the reviews for the reasons why. It is no shock to me that Doctor Deviney has taken the effort and the time to address the negative reviews, at least on Google. You can read his responses and draw your own conclusions.

I started going to Vision Source Olmos Park about 4 years ago, and now my entire family comes here…read moreas well. Dr. Deviney is outstanding--he takes the time to listen, explain, and make sure we get the very best care. The staff is always welcoming and professional. Their technology is top-notch, and the frame selection is excellent. We couldn't be happier with the care we've received here--I highly recommend Dr. Deviney and the team at Vision Source Olmos Park!

I have been waiting over a month for my glasses. There has been no communication on their part…read more When I asked about the status right before Christmas, they said that it was on back order. Why wouldn't you call and say the frames are on back order. The service is horrible. The doctor is the only good part about this location, but the office staff needs work. This has not been my first unpleasant service,but it will be my last. I will move my service someplace else. I still do not have my glasses and my appointment was Dec 2.

I've come here two years in a row for vision check and glasses. My last visit, I had bifocal…read moreglasses made. They did not ask if I wanted lined or unlined and frankly, I didn't think of it. (their job) When glasses came in, they were lined; I cannot wear them. I called and they said oh, we're sorry, bring them in and we'll remake them. Then, they were closed for 3 months due to COVID. When I finally got someone to answer the phone, they said bring them by and we'll send them off. They took my temp and wanted to know if I'd flown in the last two weeks. I said yes (I'm an essential worker...you're welcome!) and they didn't want to see me. I said I'm just dropping glasses off! Then they wanted $150!!! I paid several hundred already (in MY frames) and said never mind. I'd already decided I wasn't going back, but this sealed the deal. The Dr. kept talking about contacts and I kept telling him I'd worn them for years, but could no longer wear them. I paid an extra $35 for Optomap of my eye because I'd had a hole in my retina a decade ago and it needs to be watched. He says it wasn't a good picture, I need to dilate your eyes. I should've gotten my money back for that or he should've retaken the picture. I know I should've said something, but didn't. I was trying to trade local. Lots of good eye doctors in San Antonio, that's where I'll go from now on! 9-4-20: still waiting for that call back

I had a 0945 appointment for my daughter, who I had to get out of school. After checking in at…read more0940 one person contacted her at 1015 then told her to continue waiting. She was finally seen at 10:45 for a quick exam and then sent out to pay, and there was no one there to fulfill the new prescription and she told she has to come back to some class to use contacts, which appears to be just a money, making scam for the optometrist. Then they would not bill her father who is supposed to pay the insurance and made us pay on site. The paying issue is one thing but the ridiculousness of not having anybody there to fix the glasses or do the damn prescription meeting is ridiculous strongly recommend going somewhere else.!

I had an appointment and an hour after my appointment time I was still sitting in the lobby. When I…read moreasked the clerk about my appointment time she stated that they were running behind and there were still two people in front of me. I used there restroom while I was waiting and there was three inches of mold in their toilet and no toilet paper. I finally walked out without being seen.

Best visit every! Went to office on Saturday to get eye exam and went smoothly. Office staff are…read moreso wonderful. Family environment feeling. Estella helped me to find the perfect glasses to fit my face! I walked out feeling like a star with my new GUCCI glasses. I have gotten so many complements. I would highly recommend this place for all you eye needs. They have all styles and what I love all name brands. Thank you Dr Ortiz and staff for making me your #1 customer/fan.

Doctor was great helped me realize how blined I was. Staff not so much. Would g back and I…read morerecommend this place to anyone who is a new patient.